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Hello SazlySaz,
If you are having technical problems with any of of our games, I would recommend contacting our Customer Support team. Our Customer Support team are trained to deal with these types of problems and will work with you to get our game working properly. The forum moderators, including myself, have not been trained to handle technical support issues.
You can contact our support team by clicking here or by clicking on the "Need Tech Support" link at the right of this page.
Thanks for posting, and happy gaming  !
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![[Post New]](/templates/wanda/images/icon_minipost_new.gif) by nilrs on Dec 2, 08 9:13 AM
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yes me!
i need help as it is driving me crazy, the exact same problem as above. if anyone has an answer can they help?
thanks
nilrs
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by mompea on Dec 4, 08 12:11 AM
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I downloaded the trial of Alabama Smith Escape from Pompeii and every second screen is nothing but small bytes of multiple colors. Occasionally I'll have a small box with a portion of the correct screen showing, but they're extremely small and not enough to enable me to play the game.I have been trying to play it guessing on where an item might be by just moving my cursor slowly around the whole screen. But it's just getting too frustrating so I quit.
I did contact tech support about Ravenhurst as I would complete a minigame/puzzle and should have progressed, but after all the lights flashed to let me know I had completed the puzzle/minigame correctly it just stopped and I was presented with the same puzzle to solve. That was 5 days ago. I still haven't heard from tech support. So now what do I do? I paid for the game, but it sure doesn't progress correctly. Frustrating for sure! How long does tech support usually take?
Mompea
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by Qismet on Feb 3, 09 2:57 AM
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YES!!!! i posted a situation like this in another area and have received no replies; however, i DID contact cs about my graphics issues and was told that my video card was "almost" out of date and that was causing the various issues. now why i am having the same issues on another computer of mine was never addressed, but. . .
i have since upgraded my video card and the same problems are there. so, unless you just want to waste some tmie, don't go to cs with this one.
i am very disappointed too because i love the game. when i first downloaded it, it worked like a charm. seems strange to me that several other people have the same video card problem that i do, but. . .who knows?
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by Qismet on Feb 4, 09 4:21 AM
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Mompea:
have you checked in your spam folder to see if their reply went in there? i've just never heard of them taking that long to get back in touch.
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