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Hello Everyone,
Thank you for your patience while the teams behind the game looked into these reports. It sounds like they were able to get the items that had disappeared back into circulation as well as get new items on the list of free items.
PrettiePaws, unfortunately, I haven't interacted with the Double Dragon before, so I'm unsure how to make it shift positions, but maybe another player who has this item can discuss that further.
Thank you all again for your time and patience. If there are any further questions, please feel free to PM me or any of our other active Moderators. We are all happy to listen and help out as best we can.
bfgIlinalta 
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![[Post New]](/templates/wanda/images/icon_minipost_new.gif) by eli173 on Dec 15, 17 5:29 AM
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PrettiePaws wrote:The Double Dragon is back! But after 4 years I still can't make her change. She lays there then all of a sudden it is sitting up. Any ideas how this works?
The Double Dragon only rises (and fiercely protects the treasure he is sitting on) when you are BOOSTING! As long as your boost lasts, you will see the standing dragon in your own, as well as in every other manor you visit that has a dragon, whether the neighbor is boosting or not. When your boost is over, the dragon(s) will sleep again.
I haven't boosted since the dragon was added, but assume it still holds.
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by eli173 on Dec 16, 17 12:23 PM
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bfgIlinalta wrote:Hello Everyone,
Thank you for your patience while the teams behind the game looked into these reports. It sounds like they were able to get the items that had disappeared back into circulation as well as get new items on the list of free items.
bfgIlinalta
Thank you and the team for adding those items! I appreciate the willingness to accommodate the loyal players of this excellent and yet abandoned game. I certainly hope these items are here to stay. If not, please let us know.
There is now a small thing to be corrected, and I'm quoting from another post:
Re:Thank you!
[Post New]by eli173 on Dec 16, 17 12:10 PM
[...]In the Enigma section, some items have been misplaced and are now completely out of reach.
This is what happened: Some of the Zodiacs have changed position and have been moved to the end. In doing so, a gap was inadvertently left between the items CROP CIRCLE and PISCES THE FISH, which obviously takes up a lot of store space. So now we can scroll only up to LEO THE LION, the rest of the items after that are unreachable. Please close the gap, so that this is corrected. Thanks!
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by eli173 on Dec 16, 17 3:45 PM
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PrettiePaws wrote:Regarding the Double Dragon, again. I am not familiar to the phrase "boosting" does that mean when I am leveling up. If so I just checked it. I needed 159 on one of my manors to go from 45 to 46 so dropped a dragon, cause I wanted another anyway, then dropped a Juggling Clown, 4000 Exp Points. The dragon slept right through it. Must have had a good Friday night. (snicker)
Boosting means that you have purchased and are currently using a boost. During the time the boost is active, all SILVER earned from playing HOSs will DOUBLE.The boost can be bought from the store. Open the store icon, and then it is the very first icon (looks like an atom). You can select a 1-day or a 7-day boost. As soon as you buy it, time will start running (that is, you can't buy and save for later) and an icon will appear on your screen, showing the time left until the boost expires. It goes without saying that, before buying a boost, you must have accumulated large amounts of energy to take full advantage of it. So, the dragon guards your treasure for the boost duration and then sleeps again!
Edited on 12/16/2017 at 3:47:01 PM PST
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Hello again Everyone,
Thank you for letting us know what is being seen. While we are unable to make the changes necessary in the game as forum moderators, we can pass along what our players are seeing and requesting to the right teams for their follow up. Thanks for your patience and we hope everyone is enjoying the game!
bfgIlinalta
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Hello ABGamer,
Thank you for your patience while waiting on a response. It sounds like there was some trouble with some of the items not appearing or being unavailable to see due to display limitations. We definitely wanted players to be able to make use of those items.
I'm sorry this has occurred and hope that the issue has been cleared up in the meantime. In any case, I've made sure that the right teams have been made aware of what some players are experiencing, and want to thank you for taking the time for letting us know what you've experienced. While we don't have the ability as moderators to make in-game changes to address this, we can absolutely make sure the teams who can are made aware and have this information available. If we receive additional information, we'll be sure to let our players know in the forums.
Thank you for your time. If there are any further questions, please feel free to PM me or any of our other active Moderators. We are all happy to listen and help out as best we can.
bfgIlinalta
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bfgIlinalta wrote:Hello ABGamer,
Hi there, thanks for your reply but it is still not allowing me to pick up the free items that extend off my screen. This is especially concerning the signs of the Zodiac statues. I have only 7 of the free ones. Can you have this looked into again please and thanks.
AB Gamer
Thank you for your patience while waiting on a response. It sounds like there was some trouble with some of the items not appearing or being unavailable to see due to display limitations. We definitely wanted players to be able to make use of those items.
I'm sorry this has occurred and hope that the issue has been cleared up in the meantime. In any case, I've made sure that the right teams have been made aware of what some players are experiencing, and want to thank you for taking the time for letting us know what you've experienced. While we don't have the ability as moderators to make in-game changes to address this, we can absolutely make sure the teams who can are made aware and have this information available. If we receive additional information, we'll be sure to let our players know in the forums.
Thank you for your time. If there are any further questions, please feel free to PM me or any of our other <a href="http://forums.bigfishgames.com/posts/list/672145.page"> active Moderators</a>. We are all happy to listen and help out as best we can.
bfgIlinalta
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Hello ABGamer and PrettiePaws,
Thank you for letting us know this is still happening. The appropriate teams have been informed of the placement and spacing between these items as well as the impact of being unable to see some items due to this. If changes occur, they should become visible in the game after they are introduced. Thank you for your patience while those teams look at those issues.
If you would like to assist with this further, don't hesitate to send a screenshot of the issue being seen to our Customer Support Team with a description of what is being experienced. This will be passed to the appropriate teams so they can investigate further.
Thank you for your patience and time. If there are any further questions, please feel free to PM me or any of our other active Moderators. We are all happy to listen and help out as best we can.
bfgIlinalta
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Hello GRIZZWALDO,
I'm sorry to hear that a specific manor doesn't seem to be loading properly. What I recommend in this case is to contact our Technical Support Team with details about that manor, such as that ID, and what seems to be happening. Our Reps will be sure to follow up as soon as they can.
Thank you for your patience. If there are any further questions, please feel free to PM me or any of our other active Moderators. We are all happy to listen and help out as best we can.
bfgIlinalta
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Hello,
I was playing Dark Manor about two weeks ago and the game and my computer crashed. The next time I tried playing the game, I lost all of my progress, coins, gold and attractions. The game started me over from the beginning. Is there a way to get everything back? Most of the gold I had I paid for and I don't want to lose it.
I even tried to checking to see if it was under another manor, but there weren't any other manors in the list.
Edited on 01/27/2018 at 10:37:46 AM PST
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by eli173 on Jan 27, 18 1:16 PM
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Lady_Gin wrote:Hello,
I was playing Dark Manor about two weeks ago and the game and my computer crashed. The next time I tried playing the game, I lost all of my progress, coins, gold and attractions. The game started me over from the beginning. Is there a way to get everything back? Most of the gold I had I paid for and I don't want to lose it.
I even tried to checking to see if it was under another manor, but there weren't any other manors in the list.
When you say the game started you over, I suppose you mean it gave you a new manor with a new name, not the old one but without resources.
You must write to customer support (link at bottom of page) and give them the exact name of your manor, as well as its ID, if you have it. Most likely, they will be able to restore it.
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