16 Posts

game freezes up

[Post New]by jillygong on Jan 10, 11 9:21 AM
it must be my computer..no one else has this problem, I'm thinking. From the very beginning the cursor will freeze momentarily, then start again. I got rid of the first download and re loaded the game again, same problem. Looks like a neat game but having too much trouble playing it.


Re:game freezes up

[Post New]by jake08 on Jan 10, 11 12:42 PM


Re:game freezes up

[Post New]by jake08 on Jan 10, 11 12:44 PM
Downloaded the game and then the entire game started downloading again. Tried this twice and did the same thing. Anyone else having this problem?

2,464 Posts

Re:game freezes up

[Post New]by bfgDonau on Jan 10, 11 2:59 PM
Hi jillygong and jake08!

If you are having problems getting Crossworlds: The Flying City to work correctly, we highly recommend going to our Help pages. Using our Help pages is always the quickest way to get technical problems resolved.

The following help article has helped resolve many common issues in the past:

Game Crashing, Freezing, or Blank Screen

If you continue to have any trouble, I’d recommend contacting Customer Support. Just let them know what you’re experiencing and which steps you’ve already tried and they’ll be happy to help further. Customer Support can be reached by clicking on the green envelope on the right-hand side of this page and then on the “Contact Us” section on the bottom left of the next page. Once you’ve entered your question and clicked to “Check for Answers,” you’ll be led to our Help pages. If these haven’t helped, your question can be submitted from here.

If you’re a Big Fish Game Club member, you can also connect to one of our Live Chat representatives from 9:30am-4:30pm PST Monday-Friday. To get started, just visit your “My Game Club” page.

I’m also going to go ahead and lock this thread so that we can keep all technical issues together in the main technical issues thread for Crossworlds: The Flying City, which can be found here.

This way, if others are also experiencing the same thing, it will be easier for them to join in on the discussion. Feel free to repost any concerns in the technical issues thread on the game’s page.

Thanks and happy gaming!


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