Please post any TECH ISSUES for Gummy Drop! Mobile here!

Hello Everyone,

Welcome to the forums! Thank you for your patience while waiting on a response, and I apologize that there seems to be trouble with the mobile version of Gummy Drop!. It appears that in all of these instances, the best thing to do would be to get in touch with our Support Team for further assistance. Let me provide some details to provide to our team below.

Missmliss94, the right teams are working to resolve that issue as quickly as they are able. In the meantime, please be sure to contact our Gummy Drop! Support Team with your User ID if available. Our Reps will be sure to follow up to help out with that issue.

CMC672, Nantoonie, I'm sorry to hear that the game seems to be providing a display to do something that you cannot do. In this instance, please contact our Gummy Drop! Support Team with screenshots showing the area that seems to be causing this trouble. Our Reps will be sure to follow up as soon as they are able to do so. If you'd like assistance taking a screenshot, the following articles may assist:

How do I take a screenshot? (Android)
How do I take a screenshot? (iOS)

Those screenshots will help our teams better determine what is being experienced. Thank you for your patience while working with our teams!

kewgirl, it sounds like there was a loss of coins. In this case, please contact our Gummy Drop! Support Team with your User ID if available as well as a description of what you have observed while playing. Be sure to note approximately what was lost, and when this seemed to occur. Our Reps will follow up as soon as they can to help out.

Thank you for your patience. If there are any further questions, please feel free to PM me or any of our other active Moderators. We are all happy to listen and help out as best we can.

bfgIlinalta

Hello Everyone,

Thank you for your patience while waiting on a response. I can see that I can clarify a few things here as well as provide the means to get additional assistance.

NeenaL60, while it would make our Reps have an easier time to find and work with your specific progress to provide us your User ID, if you are unable to do so with the methods we have provided, please leave that optional form field blank. Players are not required to provide this ID. This is because sometimes players are unable to retrieve it through reasons that they are unable to control, and it would make it difficult to receive help if this field was required. Please just contact our Gummy Drop! Support Team with as much detail of what you are experiencing, and leave that optional form field blank. Thank you glitter2goldfish for providing that assistance too.

lynnpgar, thank you for letting us know you're also seeing this. The appropriate teams are looking into this particular issue where players are unable to quickly collect those full resource marts. While I don't have any specifics regarding a possible update to address this issue, I do know that the teams behind the game are working to make this better for our players. As soon as more information is provided to my team, a moderator will be certain to provide an announcement or update for our players regarding this. Thank you for your patience while the appropriate teams look into that.

Allnamesinuse, I'm sorry to hear there seems to be a loss of coins. We definitely want you to retain your progress between sessions and what I recommend in this specific case is to contact our Gummy Drop! Support Team with your User ID, if available, and details of what you are experiencing. Also, it may help to provide us the model and type of device you are seeing this happen on and what operating system it is running. Our Reps will be sure to follow up as soon as they are able to do so.

Thank you all for your patience. Please feel free to PM me or any of our other active Moderators with further questions. We are all happy to listen and help out as best we can.

bfgIlinalta

Hello Everyone,

Thank you for your patience while waiting on a response. I'd be happy to provide some suggestions to try for some of the issues being reported for the Mobile version of Gummy Drop! today as well as how to contact our Support Team should more assistance become necessary.

tejaydee67, before I continue, welcome to the forums! When you've collected all the portions that character has requested, you can return those items to them to reveal the next portions of the map and collect your reward for completing their task. If you tap on the character who requested these items and they don't offer you a reward despite having found all the ties, please reach out to our Gummy Drop! Support Team with details of what has occurred, your User ID if it is available, as well as a screenshot of the area that doesn't seem to be working properly. Our Reps will follow up as soon as they are able to continue assisting.

Thank you keitht53 for providing the thread for that issue in this thread. The right teams have been made aware of the issues some players are experiencing where the Daily Reward Chest progress seems to be reset despite players playing daily. If you'd like to provide more information regarding your experiences, don't hesitate to reach out to our Gummy Drop! Support Team with what occurred. Our Reps will be sure to follow up as well as provide those new details to the appropriate teams investigating.

NeelaL60, I'm sorry to hear that. The form does not require players to enter an ID to continue to request assistance. This field can be left blank and there should be no message requesting an entry into the field if left blank. This particular field cannot accept some characters, such as the 'at' symbol, or other special characters, which would provide the message you are describing. If the User ID field is completely empty and you are seeing that message, please see if clearing your browser's cache is able to assist in getting that request sent to our teams. Just in case it's helpful, the following article describes how that can be done:

Clear Browser Cache

I hope that this suggestion is able to help out with that NeelaL60. I also recommend providing that passport number as Allnamesinuse suggested and has been attempted previously if you're unable to retrieve a User ID from Facebook. This can help our Reps work with the right account more quickly. If you are still seeing trouble with the form even after that suggestion, it may also help to try a different web browser to see if that may assist in getting that form sent in. You can see what browsers are supported below:

Supported Web Browsers

Thank you all for your patience and I hope this is helpful. If there are any further questions, please feel free to PM me or any of our other active Moderators. We are all happy to listen and help out as best we can.

bfgIlinalta

Hello Woosywoosy1,

I'm really sorry to hear that the Treasure Chests reset to Day 1 even though the game has been played every day. The teams behind the game are aware of this occurrence and are working diligently to find a resolution for it. We apologize for any inconvenience caused by this issue in the meantime. Please contact our Gummy Drop! Support Team for some help with gaining a reward. Be sure to include your User ID with the inquiry.

If there are any remaining questions or concerns, please PM me or another moderator. We'll provide whatever answers we can.

bfgBeruna