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Post any Grimm's Hatchery technical issues here only

[Post New]by bfgDonau on Jan 19, 11 12:46 PM
If you are having problems getting Grimm's Hatchery to work correctly, we highly recommend going to our Help pages. Using our Help pages is always the quickest way to get technical problems resolved. Here are a few suggested articles that have helped many people correct common issues in the past:

Game Crashing, Freezing, or Blank Screen
Game Compatibility

While we can offer a known solution for technical issues in the forums, or other tech savvy pond residents can swim by with good tips and suggestions, we cannot provide the same excellent level of support provided by our Customer Support team. The forums are not very well suited for the kinds of information gathering and troubleshooting that get these types of issues corrected quickly. If there is a problem with the game, our Support Team can also gather necessary information on what types of computers are being affected by the problem and deliver this information to the developer for a fix.

If you are not able to get a game working properly using our Help pages, please get in touch with our Customer Support team, you can find a link to contact our Support team on the front page of our Help pages.

*Please reserve this thread for tech issues only. If you are seeking game play assistance (ie. hints and tips), the best thing to do is to start a new thread in the game's Forum by clicking on 'Create New Discussion.'


Re:Post any Grimm's Hatchery technical issues here only

[Post New]by haleyon7 on Apr 7, 12 10:37 AM
I've downloaded Grimm's Hatchery and installed it. When the game manager gets to "Activating Game" an error window pops up that says "Grimm's hatchery has sopped working." Please advise.


Re:Post any Grimm's Hatchery technical issues here only

[Post New]by LavenderLion on Apr 7, 12 11:18 PM
There's an odd glitch with the sound track - it suddenly cuts out then the music starts again but the other sounds effects dont happen. So you loose the sounds cues to what is happening. And the game freezes for a moment whenever this happens. What gets really annoying is that I sometimes loose time out of a game "day" when this happens. I still play the game but it would be good if the developers looked into this problem.

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