71 Posts


[Post New]by puzzle_player on Jan 22, 11 2:43 PM
when my game tried to install the direct x, it failed. It said "due to internal error" so it wasn't installed. The game plays fine except when I'm supposed to go to Venice. Nothing happens I just stay at the castle. Could this be why I can't go any further because of the direct x?

5,877 Posts


[Post New]by bfgArnoStyx on Jan 22, 11 3:39 PM
Hey puzzle_player,

You can always try to re-download that href="http://bigfishgames.com/help/index.html?rn=406">Direct X update if you'd like to see if it'll help.

For more help, feel free to get in touch with Tech Support! To do this, you can click on the green envelope to the right of the screen, and then click "Contact Us" (bottom left) on the next page to reach the online web form. To submit this form, first click "Check for Answers" to visit the Help pages, and if you still can't find an answer, you can then click the "Submit" button to send your ticket to our reps.

If you're a Big Fish Game Club member, you can connect to Live Chat for real-time support through your "My Game Club" page. Chat hours are Monday through Friday 9:30 AM to 4:30 PM PST. Hope this helps!


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