bfgFlounder
Moderator
Moderator
12,864 Posts

Post any Treasure Seekers: The Time Has Come technical issues here only

[Post New]by bfgFlounder on Feb 19, 11 2:03 AM
If you are having problems getting the game to work correctly, we highly recommend going to our Help pages. Using our Help pages is always the quickest way to get technical problems resolved. Here are a few suggested articles that have helped many people correct these types of problems in the past:

Frequent Crashing of Game
Game Compatibility

While we can offer a known solution for technical issues in the forums, or other tech savvy pond residents can swim by with good tips and suggestions, we cannot provide the same excellent level of support provided by our Customer Support team. The forums are not very well suited for the kinds of information gathering and troubleshooting that get these types of issues corrected quickly. If there is a problem with the game, our Support Team can also gather necessary information on what types of computers are being affected by the problem and deliver this information to the developer for a fix.

If you are not able to get a game working properly using our Help pages, please get in touch with our Customer Support team, you can find a link to contact our Support team on the front page of our Help pages.

**Please reserve this thread for tech issues only. If you are seeking standard help with the game (ie. hints and tips), feel free to start a new thread with your question in the Game Forum.**

Edited on 02/21/2011 at 9:05:37 PM PST


 
Rhysdux
Angelfish
Angelfish
1,219 Posts

Re:Post any Treasure Seekers: The Time Has Come technical issues here only

[Post New]by Rhysdux on Feb 19, 11 2:35 AM
It froze my computer three times.

The first time it froze during the first hidden object game. I couldn't use the menu button to log out of the game, so I did a hard reboot and started again.

This time I decided to skip all of the cutscene at the beginning. Well, that just locked the game up completely and I couldn't even START to play. So I did a second hard reboot and tried again.

The third time, I opened the safe in the first hidden object game...and the game locked up as soon as I clicked on the light bulb in the safe. So I did a third hard reboot and then gave up. Obviously this game is unplayable, and I haven't got time to waste on games that don't function no matter what I do.

 
Tabbitha53
Guppy
Guppy
101 Posts

Re:Post any Treasure Seekers: The Time Has Come technical issues here only

[Post New]by Tabbitha53 on Feb 19, 11 3:16 AM
As soon as I hit 'Play' I get the access denied message.I have reinstalled 3 times now but still getting the same error message.

A reinstall usually fixes any games I get a problem with but sadly not this time.

Any advice gratefully recieved

ty

tabby

 
vicalana
Stingray
Stingray
5,296 Posts

Re:Post any Treasure Seekers: The Time Has Come technical issues here only

[Post New]by vicalana on Feb 19, 11 3:49 AM
The specs don't include Windows 7. Wow!! My computer is too new!

 
LaDish
Jellyfish
Jellyfish
18 Posts

Re:Post any Treasure Seekers: The Time Has Come technical issues here only

[Post New]by LaDish on Feb 19, 11 4:28 AM
Tabbitha53 wrote:As soon as I hit 'Play' I get the access denied message.I have reinstalled 3 times now but still getting the same error message.

A reinstall usually fixes any games I get a problem with but sadly not this time.

Any advice gratefully recieved

ty

tabby


here, too, tabby

 

Re:Post any Treasure Seekers: The Time Has Come technical issues here only

[Post New]by 3jsandak on Feb 19, 11 5:01 AM
Tabbitha53 wrote:As soon as I hit 'Play' I get the access denied message.I have reinstalled 3 times now but still getting the same error message.

Me too.


Re ost any Treasure Seekers: The Time Has Come technical issues here only
by vicalana on February 19, 3:49 AM
The specs don't include Windows 7. Wow!! My computer is too new!

How can they omit such a large market share? Bummer.

 
bluesinew
Minnow
Minnow
231 Posts

I like the game... but my computer doesn't

[Post New]by bluesinew on Feb 19, 11 5:28 AM
The game downloaded and installed in 10 minutes... no problem there. However, I am having problems with picking up the objects that you put on the circle... it is tedious. Not a buy for me.

 
chillygirl
Guppy
Guppy
193 Posts

Re:Post any Treasure Seekers: The Time Has Come technical issues here only

[Post New]by chillygirl on Feb 19, 11 6:02 AM
Awww FIDDLE!!!! Access code violation. I've tried everything mentioned here too. I thunked maybe I'd get it on the Pres. Day sale price

 
KALMAR99
Jellyfish
Jellyfish
12 Posts

Re:Post any Treasure Seekers: The Time Has Come technical issues here only

[Post New]by KALMAR99 on Feb 19, 11 6:06 AM
I too am getting an access violation error message upon trying to start game. Brand new computer and all other games work.

Hopefully a fix soon?

 

Re:Post any Treasure Seekers: The Time Has Come technical issues here only

[Post New]by dragon7380 on Feb 19, 11 6:20 AM
At what point in time is Big Fish going to solve these tech problems. I am sick and tired of having to jump through hoops to get a game to run. I go to other sites and do not have anywhere near the problems I have on this site. Its almost as if they just throw a game out and not insure that it is error free.

 

Re:Post any Treasure Seekers: The Time Has Come technical issues here only

[Post New]by iampeacewalker on Feb 19, 11 6:32 AM
Joining the crowd with access violation
BFG....what is up with you and these non working games?
Its about 6 weeks now since you have brought in new games that not many can play
I dont get it
What happened to the Beta testing for bugs?

 
lovely62
Clownfish
Clownfish
731 Posts

Re:Post any Treasure Seekers: The Time Has Come technical issues here only

[Post New]by lovely62 on Feb 19, 11 6:40 AM
once i made a new profile the game works great!! try to do that and see what happens, The game is really a cool game..thx

 
pvsquare
Guppy
Guppy
177 Posts

Re:Post any Treasure Seekers: The Time Has Come technical issues here only

[Post New]by pvsquare on Feb 19, 11 7:04 AM
LaDish wrote:
Tabbitha53 wrote:As soon as I hit 'Play' I get the access denied message.I have reinstalled 3 times now but still getting the same error message.

A reinstall usually fixes any games I get a problem with but sadly not this time.

Any advice gratefully recieved

ty

tabby


here, too, tabby
I am getting the same message. What a bummer. I hope you get this fixed.

 
frazerpaul
Guppy
Guppy
147 Posts

Re:Post any Treasure Seekers: The Time Has Come technical issues here only

[Post New]by frazerpaul on Feb 19, 11 7:17 AM
Me too access violation i really want to buy but dare i

 
dashwood95
Minnow
Minnow
273 Posts

Re:Post any Treasure Seekers: The Time Has Come technical issues here only

[Post New]by dashwood95 on Feb 19, 11 7:23 AM
One more for the access violation error. As soon as you hit play.

 

Re:Post any Treasure Seekers: The Time Has Come technical issues here only

[Post New]by annearnold on Feb 19, 11 8:18 AM
GOOD MORNING

I played Treasure Seekers for the one hour trial then decided to buy. Had to uninstall and reinstall. This fault keeps coming up. Access violation 0x0040149e, tried to read from 0x000000c, program terminated. I have uninstaled again as I am afraid my computer will become corrupt. Whats up?

 
mjc570
Jellyfish
Jellyfish
19 Posts

Re:Post any Treasure Seekers: The Time Has Come technical issues here only

[Post New]by mjc570 on Feb 19, 11 8:19 AM
add me to the access violations. Tried different variations after reinatll - (letting the cut scene run, skipping it entirely, skipping it by screen). nothing works. Help, BFG!

 
jojo_the_joyful
Salmon
Salmon
2,761 Posts

Re:Post any Treasure Seekers: The Time Has Come technical issues here only

[Post New]by jojo_the_joyful on Feb 19, 11 8:35 AM
I know this will probely help very few of you but when I exited the game with 17 mins to go, I bought it & clicked either "bought this game already " or install. (I can't remember which I did)

I then got the access error three times.

So I uninstalled it & reinstalled it from my account/my games & so far no problems. I have even exited the game completely & gone back in where I left off.

Hope this helps a few of you.

 
grma61
Seahorse
Seahorse
23 Posts

Post any Treasure Seekers: The Time Has Come technical issues here only

[Post New]by grma61 on Feb 19, 11 8:47 AM
bfgFlounder wrote:If you are having problems getting the game to work correctly, we highly recommend going to our <a href=http://bigfishgames.custhelp.com/app/home>Help pages</a>. Using our <a href=http://bigfishgames.custhelp.com/app/home>Help pages</a> is always the quickest way to get technical problems resolved. Here are a few suggested articles that have helped many people correct these types of problems in the past:

<a href="http://bigfishgames.com/help/index.html?rn=166">Frequent Crashing of Game</a>
<a href="http://bigfishgames.com/help/index.html?rn=438">Game Compatibility</a>

While we can offer a known solution for technical issues in the forums, or other tech savvy pond residents can swim by with good tips and suggestions, we cannot provide the same excellent level of support provided by our Customer Support team. The forums are not very well suited for the kinds of information gathering and troubleshooting that get these types of issues corrected quickly. If there is a problem with the game, our Support Team can also gather necessary information on what types of computers are being affected by the problem and deliver this information to the developer for a fix.

If you are not able to get a game working properly using our <a href=http://bigfishgames.custhelp.com/app/home>Help pages</a>, please get in touch with our Customer Support team, you can find a link to contact our Support team on the front page of our <a href=http://bigfishgames.custhelp.com/app/home>Help pages</a>.

**Please reserve this thread for tech issues only. If you are seeking standard help with the game (ie. hints and tips), feel free to start a new thread with your question in the Game Forum.**

 
grma61
Seahorse
Seahorse
23 Posts

Re:Post any Treasure Seekers: The Time Has Come technical issues here only

[Post New]by grma61 on Feb 19, 11 8:50 AM
Im having the same problems as everyone else!!! error come up even after i uninstalled and downloaded again. Please help I really wanted to buy game but Im afraid. Bought the other related games and didnt have a problem

Edited on 02/19/2011 at 8:51:06 AM PST


 
 
 
 
Go to: