freezing and game being stopped

[Post New]by sheilanuttell on Mar 2, 11 10:05 AM
I HAD TO TURN MY LAPTOP OFF TO GET OUT THE GAME THE SECOND TIME I WAS PUT OUT THE GAME//WHAT IS WRONG WITH THIS GAME ???

 
Shevyron
Clownfish
Clownfish
517 Posts

Re:freezing and game being stopped

[Post New]by Shevyron on Mar 2, 11 10:42 AM
I think the best thing you could do would be to get in touch with Customer Support (green envelope on right) or go on the Tech thread.

 
bfgDonau
Flounder
Flounder
2,464 Posts

Re:freezing and game being stopped

[Post New]by bfgDonau on Mar 2, 11 10:50 AM
Hi sheilanuttell!

I would definitely recommend following Shevyron's advice to contact our Customer Support team. They'll be happy to help get this sorted out for you.

Customer Support can be reached anytime by clicking on the green envelope on the right-hand side of this page and then on the "Contact Us" section on the bottom left of the next page. Once you've entered your question and clicked to "Check for Answers," you'll be led to our Help pages, from which your question can be submitted.

If you're a Big Fish Game Club member, you can also connect to one of our Live Chat representatives from 9:30am-4:30pm PST Monday-Friday. To get started, just visit your “My Game Club" page.

In the meantime, this help article may come in handy:

Game Crashing, Freezing, or Blank Screen

I'm going to go ahead and lock this thread as well so that we can keep all technical issues together in the main technical issues thread for Lamp of Aladdin, which can be found here. Feel free to re-post any concerns in that thread.

Thanks!

-bfgDonau

 
 
 
 
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