bfgArnoStyx
Stingray
Stingray
5,877 Posts

Post any Echoes of Sorrow technical issues here only

[Post New]by bfgArnoStyx on Mar 18, 11 8:27 AM
If you are having problems getting the game to work correctly, we highly recommend going to our Help pages. Using our Help pages is always the quickest way to get technical problems resolved. Here are a few suggested articles that have helped many people correct these types of problems in the past:

Frequent Crashing of Game

Game Compatibility

While we can offer a known solution for technical issues in the forums, or other tech savvy pond residents can swim by with good tips and suggestions, we cannot provide the same excellent level of support provided by our Customer Support team. The forums are not very well suited for the kinds of information gathering and troubleshooting that get these types of issues corrected quickly. If there is a problem with the game, our Support Team can also gather necessary information on what types of computers are being affected by the problem and deliver this information to the developer for a fix.

If you are not able to get a game working properly using our Help pages, please get in touch with our Customer Support team, you can find a link to contact our Support team on the front page of our Help pages.

**Please reserve this thread for tech issues only. If you are seeking standard help with the game (ie. hints and tips), feel free to start a new thread with your question in the Game Forum.

 
boojunior
Seahorse
Seahorse
34 Posts

Re:Post any Echoes of Sorrow technical issues here only

[Post New]by boojunior on Mar 18, 11 9:24 AM
slow motion

 
edmee1947
Clownfish
Clownfish
629 Posts

Re:Post any Echoes of Sorrow technical issues here only

[Post New]by edmee1947 on Mar 18, 11 12:05 PM
when i start the game i have a meesage error which says:
"cannot create file"C:\documents and settings\all users\documents\blitpop\echoes\save\travel.vf"the specific way asked is not found"
and then when i click ok i have a very little black screen,and for game manager the game is running....with black screen and very very little screen!
i uninstall,download again and ...it is the same!
it seems like the game can't create save file and don't allow the game to begin in good conditions
my drivers are ALL updated
and the download works without any issues

 
adec
Jellyfish
Jellyfish
17 Posts

Re:Post any Echoes of Sorrow technical issues here only

[Post New]by adec on Mar 18, 11 1:45 PM
I have the same error message when I run the game. It then gets stuck and needs task manager to end it forcibly.

 
sunnyrocks
Squid
Squid
63 Posts

Re:Post any Echoes of Sorrow technical issues here only

[Post New]by sunnyrocks on Mar 18, 11 2:56 PM
adec, same here, game keeps freezing. I got as far as the house and the college and game started to freeze and I as well had to force task manager and end game, even after I went back in it continues to freeze.

 

Re:Post any Echoes of Sorrow technical issues here only

[Post New]by hollydove on Mar 18, 11 3:35 PM
Hi I purchased this game took me ages as the walkthrough was not available but then I am getting near the ed and the 2nd shutter which is in my inventory will not be put in place ?? Anyone else have this problem as it will not let me finish game ????

 

Re:Post any Echoes of Sorrow technical issues here only

[Post New]by nikkismom on Mar 18, 11 6:02 PM
game stopped after getting to the church area and will not restart, was workiing fine up til that point

 
seahoney
Starfish
Starfish
45 Posts

Re:Post any Echoes of Sorrow technical issues here only

[Post New]by seahoney on Mar 18, 11 10:08 PM
I'm having the same "freezing" issue. I've had to shut the computer down twice to get out of it and have now decided to forget it til we hear if there is a fix. Too bad it had my interest too.

 
TimeKilla
Herring
Herring
399 Posts

Re:Post any Echoes of Sorrow technical issues here only

[Post New]by TimeKilla on Mar 19, 11 1:02 AM
Here's a weird problem - When I get to the ticket machine I have an extra part. In my inventory bar it reads 5/4 ticket machine parts. I can not use those on the machine and I can not go further in the game.

 
Kas1105
Starfish
Starfish
41 Posts

I have found all the ticket machine parts and the whole ticket but when I go to repair the machine

[Post New]by Kas1105 on Mar 19, 11 1:49 AM
bfgArnoStyx wrote:If you are having problems getting the game to work correctly, we highly recommend going to our <a href=http://bigfishgames.custhelp.com/app/home>Help pages</a>. Using our <a href=http://bigfishgames.custhelp.com/app/home>Help pages</a> is always the quickest way to get technical problems resolved. Here are a few suggested articles that have helped many people correct these types of problems in the past:

<a href="http://bigfishgames.com/help/index.html?rn=166">Frequent Crashing of Game</a>

<a href="http://bigfishgames.com/help/index.html?rn=438">Game Compatibility</a>

While we can offer a known solution for technical issues in the forums, or other tech savvy pond residents can swim by with good tips and suggestions, we cannot provide the same excellent level of support provided by our Customer Support team. The forums are not very well suited for the kinds of information gathering and troubleshooting that get these types of issues corrected quickly. If there is a problem with the game, our Support Team can also gather necessary information on what types of computers are being affected by the problem and deliver this information to the developer for a fix.

If you are not able to get a game working properly using our <a href=http://bigfishgames.custhelp.com/app/home>Help pages</a>, please get in touch with our Customer Support team, you can find a link to contact our Support team on the front page of our <a href=http://bigfishgames.custhelp.com/app/home>Help pages</a>.

**Please reserve this thread for tech issues only. If you are seeking standard help with the game (ie. hints and tips), feel free to start a new thread with your question in the Game Forum.

 
nanajak53
Jellyfish
Jellyfish
15 Posts

Re:Post any Echoes of Sorrow technical issues here only

[Post New]by nanajak53 on Mar 19, 11 3:24 AM
Hi i have collected all the files in the jail but in my inventory it says i only have 6/7 i can't go any further any suggestions anyone.

Edited on 03/19/2011 at 11:48:23 PM PST


 
rink_chick
Seahorse
Seahorse
29 Posts

Re:Post any Echoes of Sorrow technical issues here only

[Post New]by rink_chick on Mar 19, 11 4:31 AM
I started a new game with a new profile and I'm not getting the hidden object scene in the guard tower.

 
marypenn
Herring
Herring
314 Posts

Re:Post any Echoes of Sorrow technical issues here only

[Post New]by marypenn on Mar 19, 11 5:20 AM
I played the demo with no problems. I started a new game with a new profile after I purchased the game. I am now unable to enter the balcony even though I could and did in the demo. I exited the game and reentered but that didn't help. I have gone through the walkthrough and am fairly sure I missed nothing. Any ideas?
m

 
aanr52
Jellyfish
Jellyfish
13 Posts

Re:Post any Echoes of Sorrow technical issues here only

[Post New]by aanr52 on Mar 19, 11 3:04 PM
Has anyone else had a problem with download time with this game? I started the download at 11:00 a.m. and it didn't finish until 5:00 p.m. Other games are not this slow - usually only takes (at most) ten minutes to download a game from start to finish. Any ideas? Thanks

 
bridlepath
Starfish
Starfish
42 Posts

Re:Post any Echoes of Sorrow technical issues here only

[Post New]by bridlepath on Mar 19, 11 5:10 PM
I got an access violation with this game after my screen went black and my computer shut down. I also had a heck of a time uninstalling. I never have such problems!!

 

Post any Echoes of Sorrow technical issues here only

[Post New]by choicebeck on Mar 19, 11 6:20 PM
bfgArnoStyx wrote:If you are having problems getting the game to work correctly, we highly recommend going to our <a href=http://bigfishgames.custhelp.com/app/home>Help pages</a>. Using our <a href=http://bigfishgames.custhelp.com/app/home>Help pages</a> is always the quickest way to get technical problems resolved. Here are a few suggested articles that have helped many people correct these types of problems in the past:

<a href="http://bigfishgames.com/help/index.html?rn=166">Frequent Crashing of Game</a>

<a href="http://bigfishgames.com/help/index.html?rn=438">Game Compatibility</a>

While we can offer a known solution for technical issues in the forums, or other tech savvy pond residents can swim by with good tips and suggestions, we cannot provide the same excellent level of support provided by our Customer Support team. The forums are not very well suited for the kinds of information gathering and troubleshooting that get these types of issues corrected quickly. If there is a problem with the game, our Support Team can also gather necessary information on what types of computers are being affected by the problem and deliver this information to the developer for a fix.

If you are not able to get a game working properly using our <a href=http://bigfishgames.custhelp.com/app/home>Help pages</a>, please get in touch with our Customer Support team, you can find a link to contact our Support team on the front page of our <a href=http://bigfishgames.custhelp.com/app/home>Help pages</a>.

**Please reserve this thread for tech issues only. If you are seeking standard help with the game (ie. hints and tips), feel free to start a new thread with your question in the Game Forum.

 

All of a sudden the number of missing pieces for the doll changed to three

[Post New]by choicebeck on Mar 19, 11 6:22 PM
how many missing pieces are there to the doll. At first it said 2 and I have the dress and the button eye and when I went back to use them it says that there are 3 missing pieces and won't let me use them. Did I miss something or is this an error in the game? I don't see where anyone else had this problem

Edited on 03/19/2011 at 6:36:51 PM PST


 

Re:Post any Echoes of Sorrow technical issues here only

[Post New]by laney007 on Mar 20, 11 5:41 AM
So very , very bored now .... Wasted a credit ! Can I have it back please ??? Was playing fine last night just finished prison , now loads but when I click play I get access violation and read address errors , it then freezes completely and can't do anything but shut down pc , have reinstalled twice .... Bored , bored , bored very bored ....

 
krissywillow
Angelfish
Angelfish
1,084 Posts

Re:Post any Echoes of Sorrow technical issues here only

[Post New]by krissywillow on Mar 20, 11 4:30 PM
Access violation about 5 mins in, game crashed.

Don't like this one anyway so no loss.

I rarely get access violation though, so it's the game, not my system.


 
Retiredmom
Starfish
Starfish
40 Posts

Re:Post any Echoes of Sorrow technical issues here only

[Post New]by Retiredmom on Mar 20, 11 6:37 PM
Reached the prison chapter and program takes a long time to load - then goes to blank screen. Locks up computer and must restart.

 
 
 
 
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