bfgImbrium
Manatee
Manatee
4,236 Posts

Post any Spring Bonus technical issues here only

[Post New]by bfgImbrium on Apr 15, 11 12:36 AM
If you are having problems getting the game to work correctly, we highly recommend going to our Help pages. Using our Help pages is always the quickest way to get technical problems resolved. Here are a few suggested articles that have helped many people correct these types of problems in the past:

Frequent Crashing of Game
Game Compatibility

While we can offer a known solution for technical issues in the forums, or other tech savvy pond residents can swim by with good tips and suggestions, we cannot provide the same excellent level of support provided by our Customer Support team. The forums are not very well suited for the kinds of information gathering and troubleshooting that get these types of issues corrected quickly. If there is a problem with the game, our Support Team can also gather necessary information on what types of computers are being affected by the problem and deliver this information to the developer for a fix.

If you are not able to get a game working properly using our Help pages, please get in touch with our Customer Support team, you can find a link to contact our Support team on the front page of our Help pages.

*Please reserve this thread for tech issues only. If you are seeking game play assistance (i.e. hints and tips), the best thing to do is to start a new thread in the game's Forum by clicking on 'Create New Discussion.'

 

Re:Post any Spring Bonus technical issues here only

[Post New]by mrstravis412 on Apr 15, 11 1:13 AM
The game won't download for me at all, I just get a message that pops up saying that the file is corrupt.

 
GreyAlienGames
Guppy
Guppy
124 Posts

Re:Post any Spring Bonus technical issues here only

[Post New]by GreyAlienGames on Apr 15, 11 1:25 AM
I just tried it and it worked fine for me. Try asking Customer Support and see if they can help, they are very good.

 
bfgCimarron
Dogfish
Dogfish
1,902 Posts

Re:Post any Spring Bonus technical issues here only

[Post New]by bfgCimarron on Apr 12, 12 1:01 PM
Hi mrstravis412,

Yes if your game isn’t downloading then as GreyAlienGames mentions, I would try getting in touch with Customer Support. If you click the blue text it will take you to more information how to do that.

In addition to that one thing that can also to help is to try Uninstall / Reinstall Game Manager which can help if the game isn’t activating.

I hope that helps!

bfgCimarron

 
 
 
 
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