can.t find medal

help can.t find hand medal

first you have to go into the room where the card's are there are about 6 or 7 laying on the table write them down.then go to the room with the keyboard thing in the middle of the floor where the phone is hanging on the wall.type the numbers in the keyboard you should get the medal.

Thank you!

Can't find fire medal!! Walk-through says it is in the same room as the hand medal and available after second code is typed in. I've done the game to that point twice, and nothing comes up.