4,236 Posts

Post any Art Detective technical issues here only

[Post New]by bfgImbrium on May 25, 11 12:26 AM
If you are having problems getting the game to work correctly, we highly recommend going to our Help pages. Using our Help pages is always the quickest way to get technical problems resolved. Here are a few suggested articles that have helped many people correct these types of problems in the past:

Frequent Crashing of Game
Game Compatibility

While we can offer a known solution for technical issues in the forums, or other tech savvy pond residents can swim by with good tips and suggestions, we cannot provide the same excellent level of support provided by our Customer Support team. The forums are not very well suited for the kinds of information gathering and troubleshooting that get these types of issues corrected quickly. If there is a problem with the game, our Support Team can also gather necessary information on what types of computers are being affected by the problem and deliver this information to the developer for a fix.

If you are not able to get a game working properly using our Help pages, please get in touch with our Customer Support team, you can find a link to contact our Support team on the front page of our Help pages.

*Please reserve this thread for tech issues only. If you are seeking game play assistance (i.e. hints and tips), the best thing to do is to start a new thread in the game's Forum by clicking on 'Create New Discussion.'

4,581 Posts

Re:Post any Art Detective technical issues here only

[Post New]by sartasia on May 27, 11 8:25 AM
Loaded game, played game, paused game, bought game, continued playing then closed game. Now today I start it up and I have no text anywhere. Just blank boxes. Or nothing in text bubbles. Text in game emails runs two word lines. Not sure why it's doing this. Tried restarting. Did not help.Only the second game in all the time I've been with BF that had given me problems. Sorry I bought it.

Edited on 05/27/2011 at 8:30:34 AM PST

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