4,236 Posts

Post any Lost Fortunes technical issues here only

[Post New]by bfgImbrium on May 26, 11 12:19 AM
If you are having problems getting the game to work correctly, we highly recommend going to our Help pages. Using our Help pages is always the quickest way to get technical problems resolved. Here are a few suggested articles that have helped many people correct these types of problems in the past:

Frequent Crashing of Game
Game Compatibility

While we can offer a known solution for technical issues in the forums, or other tech savvy pond residents can swim by with good tips and suggestions, we cannot provide the same excellent level of support provided by our Customer Support team. The forums are not very well suited for the kinds of information gathering and troubleshooting that get these types of issues corrected quickly. If there is a problem with the game, our Support Team can also gather necessary information on what types of computers are being affected by the problem and deliver this information to the developer for a fix.

If you are not able to get a game working properly using our Help pages, please get in touch with our Customer Support team, you can find a link to contact our Support team on the front page of our Help pages.

*Please reserve this thread for tech issues only. If you are seeking game play assistance (i.e. hints and tips), the best thing to do is to start a new thread in the game's Forum by clicking on 'Create New Discussion.'


Re:Post any Lost Fortunes technical issues here only

[Post New]by paminator on May 26, 11 1:34 PM
I can't create a profile to save to. I can play with no problems, just not on a profile. Any suggestions? The game is fun & I'd like to take advantage of today's deal. Thanks!

3,712 Posts

Re:Post any Lost Fortunes technical issues here only

[Post New]by bfgHondo on May 26, 11 4:14 PM
Hi paminator!

You shouldn't have been able to start playing Lost Fortunes without creating a profile. If you were, or if you're experiencing any other troubles with this game, I'd encourage you to get in touch with our Tech Support team.

You can contact them 24/7 by first clicking on the green at the top-right of this page, and then on the Contact Us link that you'll find at the bottom-left of the following page.

Then, after filling out the form, click on the Check for Answers button to bring up some related help articles. If you still can't find the answer that you're looking for, go ahead and click on the Submit My Question button.

If you're a Big Fish Game Club member, you can also connect to Live Chat from your My Game Club page for real-time support. Live Chat is open Monday - Friday, 9:30 am - 4:30 pm PST.

I hope this helps!


13 Posts

Re:Post any Lost Fortunes technical issues here only

[Post New]by raykeith1 on Apr 20, 12 3:59 PM
I'm trying this game. When I attempt to get out of the windowed version, I get a message saying that hardware failed to switch to specified mode. If I can't get to a full version screen, I'm not interested...thanks, Ray

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