I purchased mystery of earl on 1/10/11,

[Post New]by bewayne1 on Jun 13, 11 3:03 PM
after playing for awhile I closed out, later when I tried to go back I couldn't open it past "resume" it just sits there now. how do I open it back up, do I need to have it reloaded? thank you, B

 
bfgImbrium
Manatee
Manatee
4,236 Posts

Re:I purchased mystery of earl on 1/10/11,

[Post New]by bfgImbrium on Jun 14, 11 9:42 AM
Hi bewayne1,

Welcome to the pond!

The first thing I would recommend would be to uninstall and reinstall your game. You can find the steps to do this in the help page article below:

Uninstall / Reinstall a Game

If you continue to have issues, I can also suggest contacting Customer Support by clicking on the green envelope on the right to get to our Help pages, and then click "Contact Us" to the right of the screen to submit a support ticket. We definitely want you to be able to play your game!

Or if you're a Big Fish Game Club member, you can connect to Live Chat Support Monday-Friday 9:30am-4:30pm PST.

I'm also going to pop this thread over in to the Mystery of the Earl game forum; you can find the technical issues thread for this game here

This discussion can be continued here .

Hope this helps!

bfgImbrium

 
 
 
 
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