4,236 Posts

Post any Puppy Sanctuary technical issues here only

[Post New]by bfgImbrium on Jun 15, 11 12:36 AM
If you are having problems getting the game to work correctly, we highly recommend going to our Help pages. Using our Help pages is always the quickest way to get technical problems resolved. Here are a few suggested articles that have helped many people correct these types of problems in the past:

Frequent Crashing of Game
Game Compatibility

While we can offer a known solution for technical issues in the forums, or other tech savvy pond residents can swim by with good tips and suggestions, we cannot provide the same excellent level of support provided by our Customer Support team. The forums are not very well suited for the kinds of information gathering and troubleshooting that get these types of issues corrected quickly. If there is a problem with the game, our Support Team can also gather necessary information on what types of computers are being affected by the problem and deliver this information to the developer for a fix.

If you are not able to get a game working properly using our Help pages, please get in touch with our Customer Support team, you can find a link to contact our Support team on the front page of our Help pages.

*Please reserve this thread for tech issues only. If you are seeking game play assistance (i.e. hints and tips), the best thing to do is to start a new thread in the game's Forum by clicking on 'Create New Discussion.'

606 Posts

Re:Post any Puppy Sanctuary technical issues here only

[Post New]by Jurinne on Oct 12, 14 7:29 PM
I have been having so much fun playing this absolutely wonderful game and then - the screen has frozen twice in the same level, when I get up to about 45,000 points and am using that powerup that allows you to make matches with anything.

I think maybe I'm moving too fast. I do that because it's a limited powerup.

I had to reboot my computer twice and lost all my points for that level.

I finally finished the level by going a bit slower.

I see that my issue is the only one so maybe it's just my computer. I hope so and I hope it doesn't happen again.

This is not a complaint. I just thought it should be noted. I still love this little game.

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