3,712 Posts

Post any Casebook technical issues here only

[Post New]by bfgHondo on Jul 6, 11 2:42 PM
If you are having problems getting the game to work correctly, we highly recommend going to our Help pages. Using our Help pages is always the quickest way to get technical problems resolved. Here are a few suggested articles that have helped many people correct these types of problems in the past:

Game Crashing, Freezing, or Blank Screen
Game Compatibility

While we can offer a known solution for technical issues in the forums, or other tech savvy pond residents can swim by with good tips and suggestions, we cannot provide the same excellent level of support provided by our Customer Support team. The forums are not very well suited for the kinds of information gathering and troubleshooting that get these types of issues corrected quickly. If there is a problem with the game, our Support Team can also gather necessary information on what types of computers are being affected by the problem and deliver this information to the developer for a fix.

If you are not able to get a game working properly using our Help pages, please get in touch with our Customer Support team, you can find a link to contact our Support team on the front page of our Help pages.

*Please reserve this thread for tech issues only. If you are seeking game play assistance (i.e. hints and tips), the best thing to do is to start a new thread in the game's Forum by clicking on 'Create New Discussion.'

19 Posts

Re:Post any Casebook technical issues here only

[Post New]by bunbun1 on Feb 15, 14 1:59 PM
Re: CASEBOOK........I downloaded the game and went to play it and it froze up. Now I cannot get it off my screen, and therefore cannot play my other BFGames. Please help rid me of this games. I think it's bad.

Thank You.


Re:Post any Casebook technical issues here only

[Post New]by timotek on Mar 18, 14 10:34 PM
I uninstalled Casebook a couple of years ago. I reinstalled it yesterday from my history list. I understand this is the new, improved BF version from 2011.

There is one problem that makes the game very difficult to play. When clues are added to the book, they don't have the red links indicating that they need to be linked. Without the colored links, the game becomes impossible since there are so many combinations and the game is very slow.


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