Minitor goes black and then goes to sleep.

[Post New]by Corysgirl on Jul 18, 11 7:28 AM
Hi all - I had a really strange thing happen yesterday while playing Phantasmat. I was in chapter 12 and all of a sudden my monitor went black and then said it was going to sleep. I had no recourse but to do a hard shut down since there was no way to see my screen to shut down normally - couldn't get to my desktop, do a controll alt delete or anything. Has this ever happened to anyone? Any help would be greatly appreciated.

 
bfgImbrium
Manatee
Manatee
4,236 Posts

Re:Minitor goes black and then goes to sleep.

[Post New]by bfgImbrium on Jul 18, 11 8:34 AM
Hi Corysgirl,

Welcome to the pond!

Have you tried any updates or disabling Aero? Sometimes these help.
Game Crashing, Freezing, or Blank Screen

Another thing to check is whether your fan is working correctly.

I can also suggest contacting Customer Support by clicking on the green envelope on the right to get to our Help pages, and then click "Contact Us" to the right of the screen to submit a support ticket.

Or if you're a Big Fish Game Club member, you can connect to Live Chat Support Monday-Friday 9:30am-4:30pm PST.

I'm also going to pop this thread over in to the Phantasmat game forum; you can find the technical issues thread for this game here

This discussion can be continued here .

Hope this helps!

bfgImbrium

 
 
 
 
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