I have the same problem. I can't even see the cursor. Are you using a Wacom tablet? I have had similar problems with other games that find the Wacom's drivers confusing. I tried using a regular mouse and reinstalling the game but it didn't help.
I have the same problem....no cursor!! I've been wanting to play this game because it looks like it has great graphics and I love HO games. I contacted customer service AND did the "Chat Online".....no one has been able to help as yet. I did everything they told me to do and the cursor is still not there AND now the game won't even start at all when I click on "play". VERY disappointing!!! I think maybe it's a glitch in the game that they need to fix. It looked like a fun game and I probably would have bought it.....too bad. I haven't uninstalled it yet though.....just in case I get another email with the fix to the problem.
Tech service has been wonderful in trying to help with this problem with many emails offering suggestions. Unfortunately none of them worked. I even did a Google search, found the game on another website....just curious.....and downloaded that one. Still no cursor. I uninstalled the Game Manager and reinstalled it, then tried the game again. The cursor showed up for about 10 seconds and went away again. It's the game developer's that need to work on this....that's my conclusion.....not Big Fish. It's a shame because it looked like it might be a fun game to try....then it because sort of a "quest" kind of thing....."let's fix this problem". Nothing has worked and I'm going to uninstall the game until the developers come up with an updated version that works on a PC with the mouse.
my cursor does not work either since I bought the game! I have a touch screen but it only works occasionally on this game. I made through the game only once by beating the screen half to death! I like the game but it is useless as it is. What can I do?