bfgHondo
Manatee
Manatee
3,712 Posts

Post any Smiling Pasta technical issues here only

[Post New]by bfgHondo on Aug 1, 11 10:03 AM
If you are having problems getting the game to work correctly, we highly recommend going to our Help pages. Using our Help pages is always the quickest way to get technical problems resolved. Here are a few suggested articles that have helped many people correct these types of problems in the past:

Game Crashing, Freezing, or Blank Screen
Game Compatibility

While we can offer a known solution for technical issues in the forums, or other tech savvy pond residents can swim by with good tips and suggestions, we cannot provide the same excellent level of support provided by our Customer Support team. The forums are not very well suited for the kinds of information gathering and troubleshooting that get these types of issues corrected quickly. If there is a problem with the game, our Support Team can also gather necessary information on what types of computers are being affected by the problem and deliver this information to the developer for a fix.

If you are not able to get a game working properly using our Help pages, please get in touch with our Customer Support team, you can find a link to contact our Support team on the front page of our Help pages.

*Please reserve this thread for tech issues only. If you are seeking game play assistance (i.e. hints and tips), the best thing to do is to start a new thread in the game's Forum by clicking on 'Create New Discussion.'

 
Lafondue
Jellyfish
Jellyfish
14 Posts

Re:Post any Smiling Pasta technical issues here only

[Post New]by Lafondue on Aug 15, 11 6:20 AM
match 3 board froze on second level...

 

Re:Post any Smiling Pasta technical issues here only

[Post New]by cajunpower on Aug 15, 11 6:28 AM
The game has lines going through it cannot play the game at all.

 
Csgentry
Guppy
Guppy
120 Posts

Re:Post any Smiling Pasta technical issues here only

[Post New]by Csgentry on Aug 15, 11 6:38 AM
Lafondue wrote:match 3 board froze on second level...


I started playing this game and was enjoying it until the board froze up on me.





 

Re:Post any Smiling Pasta technical issues here only

[Post New]by Sootywillow on Aug 15, 11 6:38 AM
I agree with lafondue - the game crashes on the second level so that matches can't be made.

 

Re:Post any Smiling Pasta technical issues here only

[Post New]by kittenmm on Aug 15, 11 9:10 AM
Oh~ I can't control the cursor!

 

Re:Post any Smiling Pasta technical issues here only

[Post New]by snowwhite143 on Aug 15, 11 10:24 AM
Third level of tutorial froze up, tried starting again, gave up!

 

Re:Post any Smiling Pasta technical issues here only

[Post New]by eyesrblue1 on Aug 15, 11 10:44 AM
Wanted to try this game, but when I downloaded the trial version, it told me that my time was all used up. Here's one more game I won't be buying! Big Fish needs to fix all their issues! I'm about done wasting my time and my $!!!

 
princessputter
Guppy
Guppy
157 Posts

Re:Post any Smiling Pasta technical issues here only

[Post New]by princessputter on Aug 15, 11 12:53 PM
Board freezing... or not giving peices to costumers.. happend ine several leves

 

Re:Post any Smiling Pasta technical issues here only

[Post New]by LadyJo007a on Aug 15, 11 1:23 PM
I can't even get the game to start playing. I've downloaded it twice and the same thing happens. I click play and a small black window come on and then my computer starts flashing and won't stop until I close out everything and then close down the computer completely. That has never happened with any other game and I hope it never happens in the future. This is one game I guess I'll never play. I have deleted it again and won't download it another time. I'll just stick to my old games and see what comes in the future.

 
Howatch
Manatee
Manatee
3,952 Posts

Re:Post any Smiling Pasta technical issues here only

[Post New]by Howatch on Aug 15, 11 1:41 PM
eyesrblue1 wrote:Wanted to try this game, but when I downloaded the trial version, it told me that my time was all used up. Here's one more game I won't be buying! Big Fish needs to fix all their issues! I'm about done wasting my time and my $!!!


This happened to me too, but I re-downloaded the game and the second time I did not get that message and all was well.

 
bear128
Jellyfish
Jellyfish
15 Posts

Re:Post any Smiling Pasta technical issues here only

[Post New]by bear128 on Aug 15, 11 5:02 PM
kittenmm wrote:Oh~ I can't control the cursor!
The cursor is definitely hard to control! I feel like I could progress much better if that wasn't the case.

 

Re:Post any Smiling Pasta technical issues here only

[Post New]by Melzaria on Aug 15, 11 8:59 PM
I finally got to the 42 level, but mostly thoughtout the game, I had to play some of the levels twice because it would freeze in the middle of playing. This is a pain especially when you start getting into the higher levels and it comes more and more difficult to get to the next round. I even got to one round and I only needed one steak and no matter how many steaks I got, the game would not count it. Then on other levels the game would just freeze or you would see some of the areas with nothing in the blocks at all, it was just blanks.

 
hrg1
Sea Anemone
Sea Anemone
5 Posts

Re:Post any Smiling Pasta technical issues here only

[Post New]by hrg1 on Aug 16, 11 12:40 AM
LadyJo007a wrote:I can't even get the game to start playing. I've downloaded it twice and the same thing happens. I click play and a small black window come on and then my computer starts flashing and won't stop until I close out everything and then close down the computer completely. That has never happened with any other game and I hope it never happens in the future. This is one game I guess I'll never play. I have deleted it again and won't download it another time. I'll just stick to my old games and see what comes in the future.


I have the same problem. any fixes?

 

Re:Post any Smiling Pasta technical issues here only

[Post New]by quantrelativity on Aug 17, 11 7:42 AM
I'm having the same problem with it freezing on the match 3's and the cursor to move the screen to the right.




 
bfgArnoStyx
Stingray
Stingray
5,877 Posts

Re:Post any Smiling Pasta technical issues here only

[Post New]by bfgArnoStyx on Aug 17, 11 10:02 AM
Hello everyone,

A new build is now available which fixes the issue where the game board occasionally freezes.

If you would like this version, please uninstall and reinstall your game.

If you're continuing to have troubles with the game, please get in touch with Tech Support (you can click on this link) and our reps will be happy to help. Thank you!

-bfgArnoStyx

 
Liz_Lemon
Minnow
Minnow
219 Posts

Re:Post any Smiling Pasta technical issues here only

[Post New]by Liz_Lemon on Aug 17, 11 12:11 PM
My tutorial stopped working at The Beach Level (2nd location).
It's pretty intuitive if you've played the other games in this category. Pizza Chef & Restaurant Rush. But I hate to waste level time to experiment and figure out what an item does.
Haven't gotten much further.

 

Re:Post any Smiling Pasta technical issues here only

[Post New]by ChesterPepper79 on Aug 18, 11 8:00 PM
I've downloaded the new version (twice) and I get the black flashing screen as well.

 
jlvlw
Squid
Squid
62 Posts

Re:Post any Smiling Pasta technical issues here only

[Post New]by jlvlw on Aug 19, 11 4:03 PM
I got to "Day 11' and had one customer left... Needed 3 cheese or mac and 4 tomato. It didn't matter how many times I matched those it never changed and she got madder and madder. I can't tell you how many cups of coffee I served her but I'm sure my coffee bill will be astronomical!

 
kinnan5
Seahorse
Seahorse
26 Posts

Re:Post any Smiling Pasta technical issues here only

[Post New]by kinnan5 on Aug 28, 11 1:36 AM
i am doing the trial and my problem is the game board is scooted over to the left i dont know what the last person needs and the tutorial stopped working on the second place for me too. i really like this game and would like to buy it but if i cant see the last person then i will always lose the round. i down loaded the game today aug 28th so it already has the patch on it. any sugestions?

 
 
 
 
Go to: