bfgImbrium
Manatee
Manatee
4,236 Posts

Post any Frankenstein: The Dismembered Bride technical issues here only

[Post New]by bfgImbrium on Aug 31, 11 1:38 AM
If you are having problems getting the game to work correctly, we highly recommend going to our Help pages. Using our Help pages is always the quickest way to get technical problems resolved. Here are a few suggested articles that have helped many people correct these types of problems in the past:

Frequent Crashing of Game
Game Compatibility

While we can offer a known solution for technical issues in the forums, or other tech savvy pond residents can swim by with good tips and suggestions, we cannot provide the same excellent level of support provided by our Customer Support team. The forums are not very well suited for the kinds of information gathering and troubleshooting that get these types of issues corrected quickly. If there is a problem with the game, our Support Team can also gather necessary information on what types of computers are being affected by the problem and deliver this information to the developer for a fix.

If you are not able to get a game working properly using our Help pages, please get in touch with our Customer Support team, you can find a link to contact our Support team on the front page of our Help pages.

*Please reserve this thread for tech issues only. If you are seeking game play assistance (i.e. hints and tips), the best thing to do is to start a new thread in the game's Forum by clicking on 'Create New Discussion.'

 
stevieferr
Clownfish
Clownfish
770 Posts

Re:Post any Frankenstein: The Dismembered Bride technical issues here only

[Post New]by stevieferr on Aug 31, 11 6:33 AM
yet again with a game after download all iget is a black screen and have to switch my PC off and on again

 
runtotorun
Lobster
Lobster
82 Posts

Re:Post any Frankenstein: The Dismembered Bride technical issues here only

[Post New]by runtotorun on Aug 31, 11 3:07 PM
Tried to play the game and when I started, all I saw was a black screen. Trying to get info to fix this glitch.

 
bfgHondo
Manatee
Manatee
3,712 Posts

Re:Post any Frankenstein: The Dismembered Bride technical issues here only

[Post New]by bfgHondo on Aug 31, 11 3:26 PM
Hi runtotorun and stevieferr,

If you haven't already, I'd encourage you to give the steps in this help article a try to see if they might help with your "black screen" issue:

Game Crashing, Freezing, or Blank Screen

If your game still isn't displaying properly after completing the steps in this article, please contact Tech Support and one of our reps will be able to provide you with further assistance.

Hope this helps!

-bfgHondo

 
isis1313
Seahorse
Seahorse
37 Posts

Re:Post any Frankenstein: The Dismembered Bride technical issues here only

[Post New]by isis1313 on Sep 29, 11 10:54 PM
I'm having trouble with it coming up as a screen with small boxes in the middle. I've noticed this happening with a couple of games so I restarted my computer. Have all the latest downloads etc and still happening....

 

Cemetary: piece of statue

[Post New]by pastorsellers on Nov 17, 11 3:04 PM
for some reason, when i click on the flashing "piece of statue" it isn't picked up. HELP!

 
 
 
 
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