bfgImbrium
Manatee
Manatee
4,236 Posts

Post any Real Crimes: Jack the Ripper technical issues here only

[Post New]by bfgImbrium on Sep 2, 11 1:23 AM
If you are having problems getting the game to work correctly, we highly recommend going to our Help pages. Using our Help pages is always the quickest way to get technical problems resolved. Here are a few suggested articles that have helped many people correct these types of problems in the past:

Frequent Crashing of Game
Game Compatibility

While we can offer a known solution for technical issues in the forums, or other tech savvy pond residents can swim by with good tips and suggestions, we cannot provide the same excellent level of support provided by our Customer Support team. The forums are not very well suited for the kinds of information gathering and troubleshooting that get these types of issues corrected quickly. If there is a problem with the game, our Support Team can also gather necessary information on what types of computers are being affected by the problem and deliver this information to the developer for a fix.

If you are not able to get a game working properly using our Help pages, please get in touch with our Customer Support team, you can find a link to contact our Support team on the front page of our Help pages.

*Please reserve this thread for tech issues only. If you are seeking game play assistance (i.e. hints and tips), the best thing to do is to start a new thread in the game's Forum by clicking on 'Create New Discussion.'

 

Re:Post any Real Crimes: Jack the Ripper technical issues here only

[Post New]by Marshwiggle on Aug 6, 12 10:54 PM
I've just started the game on iPhone and in the very first scene I am unable to zoom in without the graphics becoming utterly distorted.
It is impossible to enjoy the game without zooming in and from the comments in App Store it seems I am not the only one experiencing this problem.
Is this a bug of some sort? Please advise how the problem can be solved.
Thanks.

 

Re:Post any Real Crimes: Jack the Ripper technical issues here only

[Post New]by LandladyJo on Aug 8, 12 6:27 AM
Same here just loaded the game onto my iPhone expanding the screen causes terrible problems and it's crashed twice already! I then have to reload the game losing my progress and having to start again total pain in the **** haven't got any chance of finding everything without expanding the screen not sure this game is worth having at all!

Jo

 

Re:Post any Real Crimes: Jack the Ripper technical issues here only

[Post New]by LandladyJo on Aug 9, 12 9:23 AM
Big fish haven't offered any response to this issue despite it being here and the dire reviews because the game doesn't work properly I'm only glad I didn't buy it and tried it out first otherwise I'd be looking for my money back! Usually big fish games are great so it's very disappointing that there hasn't been any reply or help

Jo

 
bfgMonongahela
Manatee
Manatee
4,448 Posts

Re:Post any Real Crimes: Jack the Ripper technical issues here only

[Post New]by bfgMonongahela on Aug 9, 12 10:14 AM
Hi Fishies,

I'm sorry to hear you're having trouble playing this game on your iPhone!

We have some troubleshooting steps you can try in the help article here.

If those don't help, it's definitely best to get in touch with our Mobile Support team. While we can offer a known solution for technical issues in the Forums, or other tech savvy pond residents can swim by with good tips and suggestions, we cannot provide the same excellent level of support provided by our Customer Support team. You can contact them by clicking right here and they'll get back to you right away.

Thank you!



bfgMonongahela

 

Re:Post any Real Crimes: Jack the Ripper technical issues here only

[Post New]by QueerNik on Aug 20, 12 9:58 PM
Does anyone know why..whenever I try to play the game, after I'm done..it does not save any progress and I have to start from the beginning every time I want to play it...It's drivinh me crazy...

NikEgg

 

Re:Post any Real Crimes: Jack the Ripper technical issues here only

[Post New]by mruthm63 on Sep 22, 12 7:56 AM
This game is awful, can't find anything objects blend in too much.

 

Re:Post any Real Crimes: Jack the Ripper technical issues here only

[Post New]by Lord_Yam193 on Jan 11, 14 10:44 PM
When it says "enter my name" on the opening it doesn't allow me to create it

 

Re:Post any Real Crimes: Jack the Ripper technical issues here only

[Post New]by Yelrihs1316 on Jun 13, 14 11:49 AM
I am not able to enter my name to start the game. What to do?

 
 
 
 
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