bfgImbrium
Manatee
Manatee
4,236 Posts

Post any Keepers of Dryandra technical issues here only

[Post New]by bfgImbrium on Sep 6, 11 12:47 AM
If you are having problems getting the game to work correctly, we highly recommend going to our Help pages. Using our Help pages is always the quickest way to get technical problems resolved. Here are a few suggested articles that have helped many people correct these types of problems in the past:

Frequent Crashing of Game
Game Compatibility

While we can offer a known solution for technical issues in the forums, or other tech savvy pond residents can swim by with good tips and suggestions, we cannot provide the same excellent level of support provided by our Customer Support team. The forums are not very well suited for the kinds of information gathering and troubleshooting that get these types of issues corrected quickly. If there is a problem with the game, our Support Team can also gather necessary information on what types of computers are being affected by the problem and deliver this information to the developer for a fix.

If you are not able to get a game working properly using our Help pages, please get in touch with our Customer Support team, you can find a link to contact our Support team on the front page of our Help pages.

*Please reserve this thread for tech issues only. If you are seeking game play assistance (i.e. hints and tips), the best thing to do is to start a new thread in the game's Forum by clicking on 'Create New Discussion.'

 
talisman018
Guppy
Guppy
148 Posts

Re:Post any Keepers of Dryandra technical issues here only

[Post New]by talisman018 on Sep 6, 11 2:25 AM
I tried to test it out with the 1 hour trial.

If you choose not to install C++, it crashes.

I already have the current version, so re-installing it is a waste of time. What happens is that it immediately closes the BFG Game Manager then tries to start the game anyway, which makes the Game Manager restart, which then takes over the screen telling you that you have 60 seconds left. If you opt for yes, then it tries to start, shuts down the Game Manager, tries to restart, and leaves you back at "do you want to play again" with 60 seconds left on the trial. I had to uninstall to make it stop.

Thought you should know.
Thanks.

 

Re:Post any Keepers of Dryandra technical issues here only

[Post New]by Grizbe on Sep 6, 11 5:11 AM
The game keeps starting in completely the wrong resolution. When starting it up, I litterally only get the top left quarter of the game screen on my monitor. Changing the screen resolution from my 1360 x 768 maximum does not help it, meaning I cannot access the ingame options to change the screen resolution, thus making the game completely unplayable.

This is not a direct X or c++ install issue, I already have the most up to date version installed, better then those the game requires to work.

 

Re:Post any Keepers of Dryandra technical issues here only

[Post New]by Otep35 on Sep 6, 11 5:19 AM
i'm having the same problem as Grizbe i try everthing
the screen rez is so big only see the left corner

 
mimmiyh5
Seahorse
Seahorse
37 Posts

Re:Post any Keepers of Dryandra technical issues here only

[Post New]by mimmiyh5 on Sep 6, 11 5:22 AM
Hi BFG:
I am having the same problem as Grizbe and I have deleted it and will wat for the fix. Pity, it's raining heretoday and I would have liked a new match 3. Cheers

 

Re:Post any Keepers of Dryandra technical issues here only

[Post New]by alvertis5706 on Sep 6, 11 10:09 AM
I had earlier tried the trial at another game site, and had exactly the same problem as Grizbe; I didn't even bother trying it here at BFG.

 
mirror75
Lobster
Lobster
93 Posts

Re:Post any Keepers of Dryandra technical issues here only

[Post New]by mirror75 on Sep 6, 11 5:35 PM
Same resolution problem. Reviews aren't very good though may skip it.

 

Re:Post any Keepers of Dryandra technical issues here only

[Post New]by plykke on Sep 7, 11 6:53 AM
Me too - what a shame, I was looking forward to playing this new match 3 game .....

I can't get the screen resolution right

 

Re:Post any Keepers of Dryandra technical issues here only

[Post New]by evanskl on Sep 7, 11 10:45 AM
Add one more the list......screen resolution problems!

 

Re:Post any Keepers of Dryandra technical issues here only

[Post New]by MntlMstr on Sep 7, 11 1:48 PM
Same problem for me with the screen resolution! Also, the game tries to close out the Game Manager whenever I start it.

 
doggyfish
Seahorse
Seahorse
38 Posts

Re:Post any Keepers of Dryandra technical issues here only

[Post New]by doggyfish on Sep 7, 11 7:05 PM
Also having installation issues and resolution problems.

 
andyy119
Jellyfish
Jellyfish
11 Posts

Re:Post any Keepers of Dryandra technical issues here only

[Post New]by andyy119 on Sep 8, 11 9:31 AM
Couldnt play this one either due to the same resolution problems as everyone else

 
nanny2x2
Seahorse
Seahorse
34 Posts

Re:Post any Keepers of Dryandra technical issues here only

[Post New]by nanny2x2 on Sep 8, 11 11:03 AM
I have the same issues as everyone else here. I feel that we
should not have to alter any settings to be able to play any
game. If the settings work for everything else on my computer
it tells me there is a problem with the game. The game
creator should fix the problem.

 

Re:Post any Keepers of Dryandra technical issues here only

[Post New]by Kirspanky on Sep 8, 11 5:32 PM
Same problem here. I went ahead and deleted my free trial version.

 

Re:Post any Keepers of Dryandra technical issues here only

[Post New]by pat411 on Sep 9, 11 10:43 AM
Same problem. I had to delete my free trial version.

Edited on 09/09/2011 at 10:45:02 AM PST


 

Re:Post any Keepers of Dryandra technical issues here only

[Post New]by sueaitch on Sep 10, 11 5:04 AM
Same problem, and as usual no reply's from BFG. Errors in games are getting more and more frequent and they seem to not care less. Thinking of cancelling my membership as money seems to be all they care about, certainly nor customer service.

 

Re:Post any Keepers of Dryandra technical issues here only

[Post New]by HazardsOfLove on Sep 10, 11 6:14 PM
THIS MAY FIX THE ISSUE FOR YOU!

Try to change your resolution to 1024x768 or 800x600. I had the same problem and this fixed the issue for me.

Good Luck!

Edited on 09/14/2011 at 7:45:12 AM PST


 

Re:Post any Keepers of Dryandra technical issues here only

[Post New]by Otep35 on Sep 12, 11 9:24 AM
wow its been a week since my last post and still no fix or reply from bigfish
what a joke.
the game looks like a joke too, so who cares now cancel bye

 

Re:Post any Keepers of Dryandra technical issues here only

[Post New]by babytidbit on Sep 13, 11 7:16 PM
Same problem everyone has. I'm not a big "hidden object" fan so I was really looking forward to a new Match 3. It's sad that there has been no response from BFG. Maybe it's time to cancel my membership.

 

Re:Post any Keepers of Dryandra technical issues here only

[Post New]by deedee1948 on Sep 16, 11 1:07 AM
Is there any chance of a fix for this game, I have downloaded it three times with the same result as everyone else.

Are you all using Windows 7 or is it happening on all windows?? Thought it might be a 7 problem.

Looking forward to more match 3 games as I too do not like hidden object games.

 
 
 
 
Go to: