bfgHondo
Manatee
Manatee
3,712 Posts

Post any Age of Enigma: The Secret of the Sixth Ghost technical issues here only

[Post New]by bfgHondo on Sep 12, 11 1:20 PM
If you are having problems getting the game to work correctly, we highly recommend going to our Help pages. Using our Help pages is always the quickest way to get technical problems resolved. Here are a few suggested articles that have helped many people correct these types of problems in the past:

Game Crashing, Freezing, or Blank Screen
Game Compatibility

While we can offer a known solution for technical issues in the forums, or other tech savvy pond residents can swim by with good tips and suggestions, we cannot provide the same excellent level of support provided by our Customer Support team. The forums are not very well suited for the kinds of information gathering and troubleshooting that get these types of issues corrected quickly. If there is a problem with the game, our Support Team can also gather necessary information on what types of computers are being affected by the problem and deliver this information to the developer for a fix.

If you are not able to get a game working properly using our Help pages, please get in touch with our Customer Support team, you can find a link to contact our Support team on the front page of our Help pages.

*Please reserve this thread for tech issues only. If you are seeking game play assistance (i.e. hints and tips), the best thing to do is to start a new thread in the game's Forum by clicking on 'Create New Discussion.'

 

Re:Post any Age of Enigma: The Secret of the Sixth Ghost technical issues here only

[Post New]by msgillian on Oct 1, 11 1:27 PM
Hi, I have a macbook pro and I can't seem to get the game to recognize right clicks in the screwdriver puzzle. The help forum advice didn't fix the issue- any other advice?

 

Re:Post any Age of Enigma: The Secret of the Sixth Ghost technical issues here only

[Post New]by spellbound08 on Nov 13, 11 8:27 PM
The game refuses to identify the "saucepan full of water" . I have tried uninstalling and reinstalling the game, and starting a new game, it always stops in the same place and says its an "unidentified object". I saw this problem posted a couple of times, but no answer given.

 

Re:Post any Age of Enigma: The Secret of the Sixth Ghost technical issues here only

[Post New]by ktaggart57 on Jun 16, 12 4:27 PM
I'm having the same problem on my iMac.

msgillian wrote:Hi, I have a macbook pro and I can't seem to get the game to recognize right clicks in the screwdriver puzzle. The help forum advice didn't fix the issue- any other advice?

 

Re:Post any Age of Enigma: The Secret of the Sixth Ghost technical issues here only

[Post New]by turtle29 on Aug 14, 12 12:24 PM
I'm also having the same problem, trying to get the game to recognize the saucepan of water. It says unknown item.

 
bfgMonongahela
Manatee
Manatee
4,448 Posts

Re:Post any Age of Enigma: The Secret of the Sixth Ghost technical issues here only

[Post New]by bfgMonongahela on Aug 14, 12 12:38 PM
Hi turtle29,

I'm sorry to hear you're having trouble this this game!

If uninstalling and reinstalling doesn't help, another thing to try is running the game in Administrator Mode - this will ensure the game has all the permissions it needs to run correctly. You can read more about how to make that adjustment in the help article here.

If you try that and the game is still not recognizing the saucepan, please get in touch with our Tech Support team so they can start working with you directly to get everything resolved.

You can contact them by clicking on the green envelope on the right to get to our Help pages. From there, click "Contact Us" on the left of that screen to submit a support ticket.

If you're a Big Fish Game Club member, you can also connect to Live Chat Support Monday-Friday 7:30am-4:30pm PST.

Hope that helps!



bfgMonongahela

Edited on 08/19/2012 at 2:14:13 PM PST


 

Re:Post any Age of Enigma: The Secret of the Sixth Ghost technical issues here only

[Post New]by Pelycan on Oct 20, 12 12:59 PM
I cannot pick up the incense stick. I have clicked hundreds of times but it does not respond.


 
Playful61
Clownfish
Clownfish
846 Posts

Re:Post any Age of Enigma: The Secret of the Sixth Ghost technical issues here only

[Post New]by Playful61 on Feb 14, 13 7:55 PM
Hi; I am at the place where you place the pieces of the mirror together. All of them fit except the not quite rectangular piece near the centre. I have tried everything and it just won't fit ... is this a technical issue? suggestions please?

 

The map keeps popping up and won't exit

[Post New]by LosAngeHell on Feb 19, 13 11:27 PM
The map keeps popping up and when I click the X it won't exit. It just keeps popping up. I cannot click on any other option and therefore cannot move beyond the map. I have already tried uninstalling and reinstalling and checking my components. Please help.

 
pamipets
Seahorse
Seahorse
26 Posts

Re:Post any Age of Enigma: The Secret of the Sixth Ghost technical issues here only

[Post New]by pamipets on Mar 7, 13 12:09 AM
Hello all. I'm having the exact same issue as LosAngeHell. The map is persistent in popping up and it won't X out therefore impeding game progress completely. Anyone???

 
cab24
Sea Anemone
Sea Anemone
1 Posts

Re:Post any Age of Enigma: The Secret of the Sixth Ghost technical issues here only

[Post New]by cab24 on Apr 9, 13 7:06 AM
I need to put out the fire in the pirate chapter. There is no saucepan to put the water in. I picked up the pan in the first chapter (the game should not have let me get it early if I couldn't use it when I needed it later. Do I need to delete the game and re-load it and start all over again?!!

 
 
 
 
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