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If you are having problems getting the game to work correctly, we highly recommend going to our Help pages. Using our Help pages is always the quickest way to get technical problems resolved. Here are a few suggested articles that have helped many people correct these types of problems in the past:
Frequent Crashing of Game
Game Compatibility
While we can offer a known solution for technical issues in the forums, or other tech savvy pond residents can swim by with good tips and suggestions, we cannot provide the same excellent level of support provided by our Customer Support team. The forums are not very well suited for the kinds of information gathering and troubleshooting that get these types of issues corrected quickly. If there is a problem with the game, our Support Team can also gather necessary information on what types of computers are being affected by the problem and deliver this information to the developer for a fix.
If you are not able to get a game working properly using our Help pages, please get in touch with our Customer Support team, you can find a link to contact our Support team on the front page of our Help pages.
*Please reserve this thread for tech issues only. If you are seeking game play assistance (i.e. hints and tips), the best thing to do is to start a new thread in the game's Forum by clicking on 'Create New Discussion.'
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![[Post New]](/templates/wanda/images/icon_minipost_new.gif) by nikoko on Oct 19, 11 12:42 AM
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Like the collectors edition, I am getting no text. I can't see what items I need to find and I can't see what people say! Did anyone find a way round this?
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by Valdy on Oct 19, 11 12:46 AM
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nelliegemini wrote:It loaded fine, but now I'm getting 'Error access violation' and a black screen I have to CntrlAltDel to get out of. Off to check the help pages!
Oh, and this is the first time I've had a problem since the beginning of the Game Manager debacle, and I have downloaded and trialled every game except 'Slots'.
Looks like the developers have NOT seen fit to do something about this problem. I, and many others, had the exact same problem with the CE version. 
A new version had been issued with the CE, which addressed all the many other problems this game had, but not this particular one.
Edited on 10/19/2011 at 12:48:52 AM PST
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nelliegemini wrote:It loaded fine, but now I'm getting 'Error access violation' and a black screen I have to CntrlAltDel to get out of. Off to check the help pages!
Oh, and this is the first time I've had a problem since the beginning of the Game Manager debacle, and I have downloaded and trialled every game except 'Slots'.
had the same problem, i have norton installed, just had to turn it off to start the game.
dont bother! now its doing it during the game!
Edited on 10/19/2011 at 8:56:27 AM PST
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Hello everyone,
It sounds like a couple of you are seeing an Access Violation error message at the beginning of the game. I would definitely recommend going through the steps outlined in this help article if you haven't already:
Access Violation
If you are experiencing a freeze in the game, please check out this help article that has some helpful troubleshooting steps:
Game Crashing, Freezing, or Blank Screen
Mapsman, it's possible for some anti-virus software to incorrectly flag our games as having viruses, but no game released through Big Fish Games has ever contained a virus or any software that may be harmful to your system. So I would recommend getting in touch with Tech Support so that our reps can offer some suggestions.
If you are continuing to have troubles with the game after going through the help articles suggested, please get in touch with our Tech Support team and our reps will be happy to assist you individually. Please also include the steps you've already taken and a Dr. Felix report. Thank you!
-bfgArnoStyx 
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Tikatoy, you may want to see if using a different web browser might help. Here is a help article with a list of web browsers that are compatible: Supported Web Browsers
peeshee_1951, that's certainly strange! If the uninstalling/reinstalling doesn't help, I'd recommend getting in touch with Tech Support with a screenshot or two of the issue.
If you are seeing an Access Violation error and have gone through the steps in the help article: Access Violation, please get in touch with Tech Support so that our reps can work with you to resolve this. Thanks!
-bfgArnoStyx
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