4,302 Posts

Post any Profiler: The Hopscotch Killer technical issues here only

[Post New]by bfgRhone on Nov 8, 11 2:00 AM
If you are having problems getting the game to work correctly, we highly recommend going to our Help pages. Using our Help pages is always the quickest way to get technical problems resolved. Here are a few suggested articles that have helped many people correct these types of problems in the past:

Frequent Crashing of Game
Game Compatibility

While we can offer a known solution for technical issues in the forums, or other tech savvy pond residents can swim by with good tips and suggestions, we cannot provide the same excellent level of support provided by our Customer Support team. The forums are not very well suited for the kinds of information gathering and troubleshooting that get these types of issues corrected quickly. If there is a problem with the game, our Support Team can also gather necessary information on what types of computers are being affected by the problem and deliver this information to the developer for a fix.

If you are not able to get a game working properly using our Help pages, please get in touch with our Customer Support team, you can find a link to contact our Support team on the front page of our Help pages.

*Please reserve this thread for tech issues only. If you are seeking game play assistance (i.e. hints and tips), the best thing to do is to start a new thread in the game's Forum by clicking on 'Create New Discussion.'

15 Posts

Re:Post any Profiler: The Hopscotch Killer technical issues here only

[Post New]by romeome on Dec 8, 11 10:12 AM
I have two computers. I played the Hopscotch Killer for an hour and liked it, so I bought it. It will play on my one computer, but not on this one. When I install it, all I get is a black screen, nothing else comes up. I have un-installed & re-installed, but nothing works. I also deleted cookies, and re-installed, but nothing. Is there anything else I can do? Thanks for any help you can give me. Sue

3,712 Posts

Re:Post any Profiler: The Hopscotch Killer technical issues here only

[Post New]by bfgHondo on Dec 8, 11 11:40 AM
Hi romeome,

If uninstalling and reinstalling your game didn't do the trick, you may also want to give the other steps in this help article a try:

Game Crashing, Freezing, or Blank Screen

If you're still getting nothing but a black screen after completing those steps, please contact Tech Support and one of our reps will be happy to take a closer look at this with you.

Hope this helps!


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