DOWNLOADING PROBLEM

[Post New]by MICHELE2 on Nov 22, 11 9:15 PM
I played the free trial version and liked it. It downloaded fine and played perfectly but when I purchased it I only get a black (blank) screen. I've tried uninstalling and reinstalling but the same problem occurs each time. also I've done everything that is suggested on the troubleshooting but nothing.Can you please help.

 
bfgRhone
Manatee
Manatee
4,302 Posts

Re:DOWNLOADING PROBLEM

[Post New]by bfgRhone on Nov 23, 11 12:49 AM
Hi MICHELE2,

Welcome to the pond!

If your game keeps giving you a blank screen, I'd recommend giving the steps in the below help article a go if you haven't already:

Game Crashing, Freezing, or Blank Screen

If your game is still giving you trouble after completing those steps, please get in touch with our Tech Support and one of our reps will be more than happy to work on this with you.

To avoid any confusion, I'm also moving this thread to the Haunted Manor: Queen of Death Collector's Edition Forum.

Also, since we already have a thread in this Game Forum dedicated to technical issues, I'll be locking this one to keep things tidy in here, but please feel free to re-post your issue HERE.

Hope this helps!

-bfgRhone

 
 
 
 
Go to: