bfgKenai
Clownfish
Clownfish
864 Posts

Post any Shattered Minds: Masquerade Collector's Edition technical issues here only

[Post New]by bfgKenai on Nov 27, 11 12:11 AM

If you are having problems getting the game to work correctly, we highly recommend going to our Help pages. Using our Help pages is always the quickest way to get technical problems resolved. Here are a few suggested articles that have helped many people correct these types of problems in the past:

Frequent Crashing of Game
Game Compatibility

While we can offer a known solution for technical issues in the forums, or other tech savvy pond residents can swim by with good tips and suggestions, we cannot provide the same excellent level of support provided by our Customer Support team. The forums are not very well suited for the kinds of information gathering and troubleshooting that get these types of issues corrected quickly. If there is a problem with the game, our Support Team can also gather necessary information on what types of computers are being affected by the problem and deliver this information to the developer for a fix.

If you are not able to get a game working properly using our Help pages, please get in touch with our Customer Support team, you can find a link to contact our Support team on the front page of our Help pages.

*Please reserve this thread for tech issues only. If you are seeking game play assistance (i.e. hints and tips), the best thing to do is to start a new thread in the game's Forum by clicking on 'Create New Discussion.'

 
jennsmom
Angelfish
Angelfish
1,207 Posts

Re:Post any Shattered Minds: Masquerade Collector's Edition technical issues here only

[Post New]by jennsmom on Nov 27, 11 4:17 AM
I have been waiting for this game for some time, after having done a beta....although I am not sure where. I like the music, I am intrigued by the graphics, and Vast games are generally among my favorites. However, I was stumped at the very beginning by the mask puzzle on the sidewalk. Simple puzzle -- and I'd done it before! But this time, even after I placed all the pieces, nothing happened. I thought perhaps something had changed, but I checked the walkthrough, and no, my solution was accurate. Finally I hit "skip." I don't know why this happened. I will try it again with a different profile and hope that it doesn't happen again. This was going to be my first purchase in December, but now...I'm not so sure.

 

Re:Post any Shattered Minds: Masquerade Collector's Edition technical issues here only

[Post New]by dobbiemijnboekje on Nov 27, 11 4:43 AM
All the eyes from the maskpuzzle must be lighting. I had that problem too, but look at the colors in the tiles.

 
TaxiMommi
Seahorse
Seahorse
23 Posts

Bamboo Pole, Chewing gum and twine

[Post New]by TaxiMommi on Nov 27, 11 5:25 AM
After getting the chewing gum and bamboo pole in their proper places, the twine doesn't seem to want to cooperate! No matter where I move the pole, it does not attach to the bamboo pole, nor does it attach to the chewing gum, in order to get the key.
Any suggestions???

Thanks,
Mary

 
textrekkie
Shark
Shark
13,265 Posts

Re:Post any Shattered Minds: Masquerade Collector's Edition technical issues here only

[Post New]by textrekkie on Nov 27, 11 6:03 AM
I didn't have a problem. I laid out the pole and the chewing gum and the twine. Then I picked up the twine, clicked it on the pole, then clicked the gum on the twine.

 
Emmmms1974
Starfish
Starfish
54 Posts

Re:Post any Shattered Minds: Masquerade Collector's Edition technical issues here only

[Post New]by Emmmms1974 on Nov 27, 11 7:19 AM
I have downloaded it and it say trial expired!!?? I haven't even had a go?! This is the second CE that has done this?!

 
doccat5
Guppy
Guppy
171 Posts

Re:Post any Shattered Minds: Masquerade Collector's Edition technical issues here only

[Post New]by doccat5 on Nov 27, 11 7:30 AM
I'm having problems putting down items in my inventory after I pick them up. Very annoying.

 
grama4jr
Squid
Squid
70 Posts

Re:Post any Shattered Minds: Masquerade Collector's Edition technical issues here only

[Post New]by grama4jr on Nov 27, 11 7:32 AM
Jerky screen, everything in slow motion, very annoying. Re downloaded it turned off the custom cursor and still very slow. Would love to buy this, but hate to waste my money. Help

 

Re:Post any Shattered Minds: Masquerade Collector's Edition technical issues here only

[Post New]by dobbiemijnboekje on Nov 27, 11 7:49 AM
doccat5 wrote:I'm having problems putting down items in my inventory after I pick them up. Very annoying.
Click the right button with your mouse.

 

Re:Post any Shattered Minds: Masquerade Collector's Edition technical issues here only

[Post New]by dobbiemijnboekje on Nov 27, 11 7:51 AM
Emmmms1974 wrote:I have downloaded it and it say trial expired!!?? I haven't even had a go?! This is the second CE that has done this?!
Try to unstall and install again.

 
Sforet71
Starfish
Starfish
59 Posts

Re:Post any Shattered Minds: Masquerade Collector's Edition technical issues here only

[Post New]by Sforet71 on Nov 27, 11 8:54 AM
first few seconds in the game..I had to talk to the cop, then when I went to grab the item from a guys hand.....error violation...froze up my whole computer and I had to reboot. If this is what I'm gonna have to deal with once again with a CE I'm going to go to not buying at all and just do the trial each time. I have close to 200 games with BF and at least 20 of them I have never played fully because of techincal issues.

 
graytori
Minnow
Minnow
215 Posts

Re:Post any Shattered Minds: Masquerade Collector's Edition technical issues here only

[Post New]by graytori on Nov 27, 11 9:04 AM
I too have tried to play game and when I try to talk to cop computer automatically goes off. I tried this 3 times. Guess I will not be able to play game.

 
eskimo1203
Starfish
Starfish
43 Posts

Re:Post any Shattered Minds: Masquerade Collector's Edition technical issues here only

[Post New]by eskimo1203 on Nov 27, 11 9:09 AM
Downloaded free trial to Mac...anytime I click the game closes. I have uninstalled and reinstalled 3xs with no luck.

 
maeveodonnell
Guppy
Guppy
119 Posts

Re:Post any Shattered Minds: Masquerade Collector's Edition technical issues here only

[Post New]by maeveodonnell on Nov 27, 11 9:24 AM
Could not play the trial in full screen, therefore could not see some items listed in HOS.

Help?

 
jennsmom
Angelfish
Angelfish
1,207 Posts

Re:Post any Shattered Minds: Masquerade Collector's Edition technical issues here only

[Post New]by jennsmom on Nov 27, 11 11:02 AM
dobbiemijnboekje wrote:All the eyes from the maskpuzzle must be lighting. I had that problem too, but look at the colors in the tiles.


Thanks for the answer, but the colors in the tiles were where they were supposed to be. All lit up save one mask. I haven't tried it again, but I will because I wanted this game. However, I don't want to pay CE price for a game with bugs in it.

 
lovely62
Clownfish
Clownfish
731 Posts

Re:Post any Shattered Minds: Masquerade Collector's Edition technical issues here only

[Post New]by lovely62 on Nov 27, 11 11:23 AM
I will buy the game when it comes out in SE, Thx Dev;s and BF for a awesome game..

 
angelfishsb
Minnow
Minnow
258 Posts

Re:Post any Shattered Minds: Masquerade Collector's Edition technical issues here only

[Post New]by angelfishsb on Nov 27, 11 2:12 PM
When I was suppose to go to the big plant to poison it, I went the wrong way and went further into town. Now I cannot come back. I clicked in all directions and cannot move anywhere. How can I get out of this.


 
johnsharon
Starfish
Starfish
50 Posts

Re:Post any Shattered Minds: Masquerade Collector's Edition technical issues here only

[Post New]by johnsharon on Nov 27, 11 3:19 PM
Got the old error access thing again, Played the intro and then get the error. This game looks so good! Why BF can't I play????? Hope a fix comes soon!

 
daisey88
Seahorse
Seahorse
36 Posts

Re:Post any Shattered Minds: Masquerade Collector's Edition technical issues here only

[Post New]by daisey88 on Nov 27, 11 5:44 PM
I have the same issue where I went the wrong way instead of going to poison the plant. Now I am totally stuck.

 
caseymom
Minnow
Minnow
206 Posts

Re:Post any Shattered Minds: Masquerade Collector's Edition technical issues here only

[Post New]by caseymom on Nov 27, 11 7:04 PM
In the bonus section, I placed all four skulls in the gem wheels and promptly got an error violation and windows said there was a problem with the game and shut it down. It is bad enough on an SE but CE's are alot more expensive. What now?

Went back to game, started on bonus and it worked this time.

You guys....this is a spooky game. I was missing the red battery to work the deal to poison the plants and went back to the casino...no luck with the trash can. Went back to the spot where you put the batteries . Looked down just as the red battery suddenly appeared in my inventory. IT WAS NOT THERE BEFORE.!!!!

Edited on 11/27/2011 at 7:43:55 PM PST


 
 
 
 
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