bfgRhone
Manatee
Manatee
4,302 Posts

Post any Big City Adventure: New York City technical issues here only

[Post New]by bfgRhone on Dec 5, 11 5:34 AM
If you are having problems getting the game to work correctly, we highly recommend going to our Help pages. Using our Help pages is always the quickest way to get technical problems resolved. Here are a few suggested articles that have helped many people correct these types of problems in the past:

Frequent Crashing of Game
Game Compatibility

While we can offer a known solution for technical issues in the forums, or other tech savvy pond residents can swim by with good tips and suggestions, we cannot provide the same excellent level of support provided by our Customer Support team. The forums are not very well suited for the kinds of information gathering and troubleshooting that get these types of issues corrected quickly. If there is a problem with the game, our Support Team can also gather necessary information on what types of computers are being affected by the problem and deliver this information to the developer for a fix.

If you are not able to get a game working properly using our Help pages, please get in touch with our Customer Support team, you can find a link to contact our Support team on the front page of our Help pages.

*Please reserve this thread for tech issues only. If you are seeking game play assistance (i.e. hints and tips), the best thing to do is to start a new thread in the game's Forum by clicking on 'Create New Discussion.'

Edited on 12/05/2011 at 5:34:46 AM PST


 
antiques7
Jellyfish
Jellyfish
11 Posts

Re:Post any Big City Adventure: New York City technical issues here only

[Post New]by antiques7 on May 3, 12 5:46 PM
I cannot enter the Highscores Section. I have cancelled and reloaded the game. Today I was able to play the but when I went into the Highscores it again said that an error access had occured and then the screen goes blank and the program closes itself.The error access is several 0 and lastly an 8.

 
antiques7
Jellyfish
Jellyfish
11 Posts

Re:Post any Big City Adventure: New York City technical issues here only

[Post New]by antiques7 on May 3, 12 5:47 PM
I cannot enter the Highscores Section. I have cancelled and reloaded the game. Today I was able to play the but when I went into the Highscores it again said that an error access had occured and then the screen goes blank and the program closes itself.The error access is several 0 and lastly an 8.

 

Re:Post any Big City Adventure: New York City technical issues here only

[Post New]by AussieRagdoll on Oct 5, 13 4:37 PM
I have moved from an iPad 1 IOS 5.1.1 onto an iPad 4 IOS 7. Now I cannot get the game to open in landscape. It will only open in portrait. This makes it hard (if not almost impossible) to see the objects in order to play the game. How do I get it to open in landscape as it used to on my old iPad?

 

Re:Post any Big City Adventure: New York City technical issues here only

[Post New]by Ellsbells55 on Oct 6, 13 3:30 AM
Aussieragdoll I have exactly the same problem and it is driving me crazy - this is my favourite game and I want to play it again. Big Fish any help would be appreciated!!!!!

Edited on 10/06/2013 at 3:30:51 AM PST


 

Re:Post any Big City Adventure: New York City technical issues here only

[Post New]by AussieRagdoll on Oct 10, 13 8:56 PM
I posed a question here about boththe NY & SF Big City games not playing in landscape on the iPad 4. I asked this question 6 days ago. How long should it take for usto at least get a response that says you are at least looking into it?

 

Re:Post any Big City Adventure: New York City technical issues here only

[Post New]by sharon1030 on Oct 11, 13 10:21 PM
I have the same problem with Big City: New York and San Francisco not playing in landscape mode on the iPad 4. Does it have something to do with the upgrade to iOS 7? Thanks.

 
Pamg2
Sea Anemone
Sea Anemone
1 Posts

Re:Post any Big City Adventure: New York City technical issues here only

[Post New]by Pamg2 on Oct 16, 13 6:10 PM
My game will not open in landscape. Can partially view the game. It is totally useless now. Please respond. I have requested assistance four times. No luck!

 

Re:Post any Big City Adventure: New York City technical issues here only

[Post New]by Saguarocactus on Oct 17, 13 9:47 PM
Same with me I can't get it out of portrait! Paid 4.99 ..put in a ticket hope they fix or give me my money back.

 

Re:Post any Big City Adventure: New York City technical issues here only

[Post New]by sharon1030 on Nov 3, 13 4:44 PM
Hi Guys. This is for the people having trouble opening in landscape mode. I got an answer from them which was to click on "More Games." After that page opens, click "Back" and it should be in landscape now. You'll have to do this every time you play, but at least you can play. Hope it works for you!

 

Re:Post any Big City Adventure: New York City technical issues here only

[Post New]by Jarmuth on Nov 19, 13 10:34 AM
From Big Fish tech support: Use the steps below. They are working on a permanent fix for iOS 7.

Big City Adventure: New York: (temporary fix for iOS 7)
1. On the main screen, tap the “More Games" button.
2. Tap “Back to the Game”
3. The display should be restored to landscape mode.

 

Re:Post any Big City Adventure: New York City technical issues here only

[Post New]by joyce37 on Aug 26, 14 6:01 PM
I bought big city New York and when it has downloaded only half the game picture comes up, I have retried to do it but no success. Can you help please. I really like this game as my friend has it on her PC. I am putting it on my IPad. Regards Joyce

 
 
 
 
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