bfgKenai
Clownfish
Clownfish
864 Posts

Post any Shattered Minds: Masquerade technical issues here only

[Post New]by bfgKenai on Dec 28, 11 12:18 AM
If you are having problems getting the game to work correctly, we highly recommend going to our Help pages. Using our Help pages is always the quickest way to get technical problems resolved. Here are a few suggested articles that have helped many people correct these types of problems in the past:

Frequent Crashing of Game
Game Compatibility

While we can offer a known solution for technical issues in the forums, or other tech savvy pond residents can swim by with good tips and suggestions, we cannot provide the same excellent level of support provided by our Customer Support team. The forums are not very well suited for the kinds of information gathering and troubleshooting that get these types of issues corrected quickly. If there is a problem with the game, our Support Team can also gather necessary information on what types of computers are being affected by the problem and deliver this information to the developer for a fix.

If you are not able to get a game working properly using our Help pages, please get in touch with our Customer Support team, you can find a link to contact our Support team on the front page of our Help pages.

*Please reserve this thread for tech issues only. If you are seeking game play assistance (i.e. hints and tips), the best thing to do is to start a new thread in the game's Forum by clicking on 'Create New Discussion.'

 
ginny46
Seahorse
Seahorse
25 Posts

Re:Post any Shattered Minds: Masquerade technical issues here only

[Post New]by ginny46 on Dec 28, 11 1:00 AM
Game will not play, all I get is a black screen. Anyone else having same problem?

 
nehmah
Starfish
Starfish
52 Posts

Re:Post any Shattered Minds: Masquerade technical issues here only

[Post New]by nehmah on Dec 28, 11 6:21 AM
When I downloaded the trial the first time, a pop-up with a "Corrupt file"notice showed on the desktop. I uninstalled and reinstalled. The game played up to the casino lottery ticket machine. When I exited the game, the same notice popped-up. Has anyone else seen this notice. (Going to run Chkdsk now) Then I'll contact Tech Support, with an image of the notice. nehmah

 

Re:Post any Shattered Minds: Masquerade technical issues here only

[Post New]by eveoliveros on Dec 28, 11 9:35 AM
Hidden illusions aren't there.

 
bfgArnoStyx
Stingray
Stingray
5,877 Posts

Re:Post any Shattered Minds: Masquerade technical issues here only

[Post New]by bfgArnoStyx on Dec 28, 11 1:30 PM
ginny46 and eveoliveros, you may want to see if an update to your system might help with the issues you're reporting. Here is a help article with more information on this: Game Crashing, Freezing, or Blank Screen.

nehmah, you may want to see if adjusting your firewall settings might help with the corrupt file message; here's a help article with those steps: Problems Downloading or Installation Failed

If you're still in need of help, please get in touch with Tech Support (you can click on this link) so that our reps can assist you individually. Thank you!

-bfgArnoStyx

 
jonah11
Minnow
Minnow
211 Posts

Re:Post any Shattered Minds: Masquerade technical issues here only

[Post New]by jonah11 on Dec 28, 11 1:48 PM
I am having problems with the game moving very slowly and not letting me complete a hidden object scene.

 

Re:Post any Shattered Minds: Masquerade technical issues here only

[Post New]by mckilpatrick on Dec 28, 11 4:21 PM
When I was playing the trial version of the game, I had three dials (for the art 'masterpiece' scene), now I only have two. The 3rd piece is nowhere to be found, even when comparing the game to the blog walkthrough. I can't progress without getting past that part....

 
jonah11
Minnow
Minnow
211 Posts

Re:Post any Shattered Minds: Masquerade technical issues here only

[Post New]by jonah11 on Dec 29, 11 7:49 AM
I am still having problems. I am not able to fix the fan with the tape. i am not able to move the tape in place.

 
bfgArnoStyx
Stingray
Stingray
5,877 Posts

Re:Post any Shattered Minds: Masquerade technical issues here only

[Post New]by bfgArnoStyx on Dec 29, 11 10:01 AM
Hi jonah11, sometimes a slow game can be caused by an outdated component in the computer. Please take a look at the following help article for steps on how to update various components as it can sometimes resolve this issue: Game Crashing, Freezing, or Blank Screen

mckilpatrick and jonah11, if you've already referenced the walkthrough (you can click on this link) and still cannot proceed in the game, please try uninstalling and reinstalling and/or starting over with a new player profile to see if this helps.

If you still need assistance, please get in touch with Tech Support so that our reps can work with you one-on-one to get any issues resolved. Thank you!

-bfgArnoStyx

 

Re:Post any Shattered Minds: Masquerade technical issues here only

[Post New]by deneencle on Dec 29, 11 1:40 PM
I cannot exit a scene. I got the fire hydrant open moved down into the train then tried to move further down the street where there is a street sign that says 2010 and a man on the left. Now I cant get out. the cursor will not let me exit at the bottom as usual. Have tried everything including changing my screen resolution. Cant go forward or back. Help please!! THANK YOU

 

Re:Post any Shattered Minds: Masquerade technical issues here only

[Post New]by ksdickinson on Dec 29, 11 7:35 PM
Im actually having no problems with this game EXCEPT there are no morphing objects whatsoever. I checked each one in the walkthru and NONE of them show up in my game. Im playing in casual mode. Is it possible that they only show in the expert mode?

 
vibrett
Jellyfish
Jellyfish
13 Posts

Re:Post any Shattered Minds: Masquerade technical issues here only

[Post New]by vibrett on Dec 30, 11 5:54 AM
I have the same problem as deneencle :o( I came out of the plant house - walked forward before I had completed everything and now can't walk back. I've reloaded several times but cannot go anywhere and the hint says there is nothing to be done.
I've also tried updating etc as per tech help page but nothing has helped.

 
Prissy2006
Seahorse
Seahorse
23 Posts

Re:Post any Shattered Minds: Masquerade technical issues here only

[Post New]by Prissy2006 on Dec 30, 11 7:42 AM
I'm also having problems with the morphing objects - there aren't any. I do hope you get this fixed. Right now my biggest problem is the upstairs door. I've entered the code the players hands and in the order it says (492J3 with the matching suits), but the door won't open for me to use my key. What am I doing wrong?

 
Prissy2006
Seahorse
Seahorse
23 Posts

Re:Post any Shattered Minds: Masquerade technical issues here only

[Post New]by Prissy2006 on Dec 31, 11 3:12 PM
In reference to Jonah11, do you have the copper wire that goes to the fan?

 
Sheria
Squid
Squid
78 Posts

Re:Post any Shattered Minds: Masquerade technical issues here only

[Post New]by Sheria on Jan 1, 12 9:08 AM
Two blue screens of death after the opening flash screens (BF and Vosi). Not having a problem with any other games. Vista OS. When I clicked to see if Microsoft had a solution to the problem, it suggested it was an audio issue.

Problem signature:

Problem Event Name: BlueScreen
OS Version: 6.0.6002.2.2.0.768.3
Locale ID: 1033

Additional information about the problem:
BCCode: 1000008e
BCP1: C0000005
BCP2: 9515893B
BCP3: CA0B7AB0
BCP4: 00000000
OS Version: 6_0_6002
Service Pack: 2_0
Product: 768_1

Files that help describe the problem:
C:\Windows\Minidump\Mini010112-01.dmp
C:\Users\sjb\AppData\Local\Temp\WER-77938-0.sysdata.xml
C:\Users\sjb\AppData\Local\Temp\WER669E.tmp.version.txt

Read our privacy statement:
http://go.microsoft.com/fwlink/?linkid=50163&clcid=0x0409

---------------

Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.0.6002.2.2.0.768.3
Locale ID: 1033

Additional information about the problem:
BCCode: 1000008e
BCP1: C0000005
BCP2: 9835C93B
BCP3: C1D2CAB0
BCP4: 00000000
OS Version: 6_0_6002
Service Pack: 2_0
Product: 768_1

Files that help describe the problem:
C:\Windows\Minidump\Mini010112-02.dmp
C:\Users\sjb\AppData\Local\Temp\WER-77984-0.sysdata.xml
C:\Users\sjb\AppData\Local\Temp\WER8111.tmp.version.txt

Read our privacy statement:
http://go.microsoft.com/fwlink/?linkid=50163&clcid=0x0409




Edited on 01/02/2012 at 5:58:20 AM PST


 
kahlan1227
Seahorse
Seahorse
21 Posts

Re:Post any Shattered Minds: Masquerade technical issues here only

[Post New]by kahlan1227 on Jan 1, 12 3:37 PM
My game also gave me an error when i downloaded it. The file downloaded but did not activate, showing trial expired. I deleted and redownloaded, this time with no problem. However, the sound in the game is not working, it clicks in an out. When there is voice over, the first two words are said the cut off in the middle of the third. It's the same with the ambient sound in the game. Anyone else having this issue?
Manda

Yikes. I had exited the game before I posted that first bit, and it closed, but the image in my game manager didn't change as it normally does. When I tried to play a different game a few minutes later, it said that one was already running. I ended up having to end the process of the game through the task manager. Then I discovered that whatever problem the game had with sound had spread. NOTHING had sound now. I had to reboot to get any sound to come back at all. Deleted game immediately. At this point I'm so annoyed I really don't care if there IS a fix. what a pain in the neck!!!
manda

Edited on 01/01/2012 at 4:11:15 PM PST


 
mar39
Guppy
Guppy
197 Posts

Re:Post any Shattered Minds: Masquerade technical issues here only

[Post New]by mar39 on Jan 3, 12 7:25 PM
I have no hardware problems, but the game has progressively gotten more bugs as I've gone along. I was eventually able to get out of 3 HOG's that wouldn't let me click on objects. It took sitting there long enough for the music to come back on and get into "high gear" before I could click again. Now I'm in the theater and the music is totally gone and I can't get out of the lobby screen. I just won't start over when this far into a game.

 

Re:Post any Shattered Minds: Masquerade technical issues here only

[Post New]by lynrd_skynrd on Jan 4, 12 6:09 AM
Yes, I'm the same, stuck in the Foyer. Can't exit the Theatre. Any ideas?

 
mar39
Guppy
Guppy
197 Posts

Re:Post any Shattered Minds: Masquerade technical issues here only

[Post New]by mar39 on Jan 4, 12 9:27 AM
I just let it sit there for a while and finally it allowed me to click on the wastecan and take an item. Try that. If that doesn't work, go into the door on the left and look around there.

Forgot to mention, no morphing objects in my game either.

I managed to finish it, although the music never appeared again till the very end scene. I think it's a good game, but the developers need to work out these problems.

 

Re:Post any Shattered Minds: Masquerade technical issues here only

[Post New]by CaliGalLA1003 on Jan 8, 12 10:31 PM
I am currently in the paddle oat area. The only thing/action for me to do now is to look at the picture that says "boom". It says that I need to use the razor blade to cut open the painting to retrieve the mannequin head. I had a razor blade in my chest a few tasks back, but now it's not there. There's nothing for me to do in any of the other rooms, and the hidden object scene where I first collected it isn't there anymore.

Please help me. I'm so close to the end! I really don't want to have to start over due to some glitch.

 
 
 
 
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