154 Posts

Luisa's Room to Caine's Room

[Post New]by melmer1423 on Jan 6, 12 1:00 PM
Okay, I was doing pretty well with this game until I was told to go to Luisa's room to cut open the painting that will then lead to Caine's room. Once there, everything froze. I mean, literally stopped working. I was able to back out of the room, but then everything froze. I've got to cool down for a while, but, if anyone can lend assistance, it would be greatly appreciated.

4,302 Posts

Re:Luisa's Room to Caine's Room

[Post New]by bfgRhone on Jan 7, 12 12:47 AM
Hi melmer1423,

If this game keeps on freezing on you when entering that room, I'd recommend updating some of the graphical components needed for this game if you hadn't already, to see if that helps. You can find the steps in the below help article:

Game Crashing, Freezing, or Blank Screen

If your game is still giving you trouble after completing those steps, please get in touch with our Tech Support and one of our reps will be more than happy to work on this with you.

Also, since we already have a thread in the Game Forum dedicated to technical issues, I'll be locking this one to keep things tidy in here, but please feel free to re-post your issue HERE.

Hope this helps!


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