bfgRhone
Manatee
Manatee
4,302 Posts

Post any House of 1000 Doors: Family Secrets technical issues here only

[Post New]by bfgRhone on Jan 20, 12 12:19 AM
If you are having problems getting the game to work correctly, we highly recommend going to our Help pages. Using our Help pages is always the quickest way to get technical problems resolved. Here are a few suggested articles that have helped many people correct these types of problems in the past:

Frequent Crashing of Game
Game Compatibility

While we can offer a known solution for technical issues in the forums, or other tech savvy pond residents can swim by with good tips and suggestions, we cannot provide the same excellent level of support provided by our Customer Support team.

The forums are not very well suited for the kinds of information gathering and troubleshooting that get these types of issues corrected quickly.

If there is a problem with the game, our Support Team can also gather necessary information on what types of computers are being affected by the problem and deliver this information to the developer for a fix.

If you are not able to get a game working properly using our Help pages, please get in touch with our Customer Support team, you can find a link to contact our Support team on the front page of our Help pages.

*Please reserve this thread for tech issues only. If you are seeking game play assistance (i.e. hints and tips), the best thing to do is to start a new thread in the game's Forum by clicking on 'Create New Discussion.'

 
grandmab3248
Herring
Herring
342 Posts

Re:Post any House of 1000 Doors: Family Secrets technical issues here only

[Post New]by grandmab3248 on Jan 21, 12 7:35 PM
I've been playing this game for several hours. I put the skull back on the skeleton in the winter wonderland scene, and now my hint button has frozen. Did anyone else have this problem?

 

Re:Post any House of 1000 Doors: Family Secrets technical issues here only

[Post New]by Kerrlytop on Jan 21, 12 9:12 PM
grandmab3248 wrote:I've been playing this game for several hours. I put the skull back on the skeleton in the winter wonderland scene, and now my hint button has frozen. Did anyone else have this problem?

 
auntGan
Manatee
Manatee
4,484 Posts

Re:Post any House of 1000 Doors: Family Secrets technical issues here only

[Post New]by auntGan on Jan 21, 12 9:23 PM
I downloaded the trial game. Entered my name, and was ready to play, but the monitor went black and stayed black. Had to reboot my computer to get back on. I'm very leary of trying this game again.
It looked like a good one.

 
cak13
Sea Anemone
Sea Anemone
2 Posts

Re:Post any House of 1000 Doors: Family Secrets technical issues here only

[Post New]by cak13 on Jan 23, 12 5:31 AM
I have no painting in the hallway to get the handle for the jug. I have restarted twice and get the same results. I cannot go any further in the game. This is very flustrating to buy a game you cannot play.

 

Re:Post any House of 1000 Doors: Family Secrets technical issues here only

[Post New]by Larissar on Jan 24, 12 3:44 AM
i can't take the crystals from the tree, after i make the squirrel leave. i took the portrait and i can see the crystals, but i can't pick them up. why?

 

Re:Post any House of 1000 Doors: Family Secrets technical issues here only

[Post New]by lunarra on Jan 24, 12 1:27 PM
grandmab3248 wrote:I've been playing this game for several hours. I put the skull back on the skeleton in the winter wonderland scene, and now my hint button has frozen. Did anyone else have this problem?

 
klm2395
Lobster
Lobster
90 Posts

Re:Post any House of 1000 Doors: Family Secrets technical issues here only

[Post New]by klm2395 on Jan 25, 12 7:32 PM
Im having the same problem with the hint button after putting the skull back in the casket. A little help please?

 

Re:Post any House of 1000 Doors: Family Secrets technical issues here only

[Post New]by tonyallen10 on Jan 26, 12 1:32 AM
I also have a problem with the game as it works fine with me until I get to the part where I have to stop the Train as it will let me clear the coal from the floor and move the leaver to the stop position but then it freezes and I have to restart my PC.

I really like this game and checked everything on my PC to make sure it wasn't a problem at my end and found everything was OK so I thought maybe there is a little bug in the download so I deleted the game and reinstalled it hoping it would solve the problem but no it was still happening.

Hope you can help me out.

 
Cromaxgal
Clownfish
Clownfish
730 Posts

Re:Post any House of 1000 Doors: Family Secrets technical issues here only

[Post New]by Cromaxgal on Jan 26, 12 5:30 PM
I played 6 minutes and it crashed. Won't be buying it. And it's NOT my computer which is NEW.

 
jocarl17
Seahorse
Seahorse
31 Posts

Re: Frozen hint button

[Post New]by jocarl17 on Jan 27, 12 5:47 PM
grandmab3248 wrote:I've been playing this game for several hours. I put the skull back on the skeleton in the winter wonderland scene, and now my hint button has frozen. Did anyone else have this problem?



Me, too! I just came to the forum looking for an answer. I need it!

 

Re:Post any House of 1000 Doors: Family Secrets technical issues here only

[Post New]by tonyallen10 on Jan 29, 12 1:46 AM
Is there anyone who is able to help us out as Paid for this game and now I'm unable to play something I payed for.

 

************************************************

[Post New]by block942 on Jan 30, 12 9:21 AM
hi i brought this game when i downloaded it my moniter went blank how can i fix this [removed by moderator] thankyou

Edited on 02/16/2012 at 11:03:00 AM PST


 

Re:Post any House of 1000 Doors: Family Secrets technical issues here only

[Post New]by ksdickinson on Feb 6, 12 12:19 PM
My laptop had a very weird reaction to this game demo . It loaded and played fine. In fact I really like it. But when I closed it out, my desktop was hugely enlarged and I could only see 1/4 of the pic and icons. I rebooted and then everything (including normal type on web pages) was very very small. I had to restore to earlier that morning to get it back to normal. This has never happened with any other game Ive ever played. Im kind of loathe to try another or to even buy this one. Has this happened to anyone else? Or does anyone know what could have caused it? Everything was working fine up to that point.

 
onestepper
Lobster
Lobster
90 Posts

Re:Post any House of 1000 Doors: Family Secrets technical issues here only

[Post New]by onestepper on Feb 16, 12 8:15 AM
I was playing along just fine, really enjoying it. Then my computer rebooted on it's own, and when I came back to the game, I had no inventory at all. I uninstalled and reinstalled, same thing. I'm in the same spot in the game, but all inventory is lost. I was really liking this game. It's a shame. I smell a refund coming...

 
bfgHondo
Manatee
Manatee
3,712 Posts

Re:Post any House of 1000 Doors: Family Secrets technical issues here only

[Post New]by bfgHondo on Feb 16, 12 10:41 AM
onestepper wrote:I was playing along just fine, really enjoying it. Then my computer rebooted on it's own, and when I came back to the game, I had no inventory at all. I uninstalled and reinstalled, same thing. I'm in the same spot in the game, but all inventory is lost. I was really liking this game. It's a shame. I smell a refund coming...


Hi onestepper,

If all of your inventory was lost, you may end up needing to start over with a new player profile in order to progress through the game.

I apologize for the inconvenience. To ensure that you don't run into this issue again, I'd encourage you to give the steps in the following help article a try:

Game Crashing, Freezing, or Blank Screen

If you need any further assistance, please feel free to get in touch with our Tech Support team.

Hope this helps!

-bfgHondo

 

No sound!

[Post New]by scooter0327 on Feb 20, 12 10:48 AM
Demo'd a long time ago & finally decided to buy, so initially no problem.
As soon as I opened paid version, no sound. Checked things on my end ( had recently been playing another BF demo & no prob). Yes, I have the latest drivers & closed game to restart. Any suggestions? Really an annoyance!

 

Re:Post any House of 1000 Doors: Family Secrets technical issues here only

[Post New]by Miniatures1 on Feb 28, 12 12:30 PM
someone please address the frozen curor issue

 

Re:Post any House of 1000 Doors: Family Secrets technical issues here only

[Post New]by Miniatures1 on Feb 28, 12 12:30 PM
someone please address the frozen curor issue

 

Re:Post any House of 1000 Doors: Family Secrets technical issues here only

[Post New]by Miniatures1 on Feb 28, 12 12:30 PM
someone please address the frozen curor issue

 
 
 
 
Go to: