Freeze frame

I just purchased this game and every time it gets to the screen that says follow the cat, it freezes. My cursor can't connect to the magnifying glass. I've tried everything. Frustrating. Who do I go to for help with this?

Hi jakenbritsmom,

Welcome to the pond!

If this game is giving you performance issues, I'd recommend updating some of the graphical components needed for this game if you hadn't already. You can find the steps in the below help article:

Game Crashing, Freezing, or Blank Screen

If your game is still giving you trouble after completing those steps, please get in touch with our Tech Support and one of our reps will be more than happy to work on this with you.

Hope this helps!

-bfgRhone