erigby
Marlin
Marlin
8,482 Posts

Post any Romance of Rome technical issues here only

[Post New]by erigby on Feb 16, 12 2:19 PM
I tried the demo of this game during the Valentine's Day sale and everything was going well until I started to shop for Marcus. After I got through with the purchases, I hit the "Back" button and nothing happened. I ended up having to reboot my computer b/c I couldn't get out of that scene and when I went back to the game, same story/same channel.

Anyone else have this problem and what did you do to fix it?

Edited on 02/16/2012 at 3:09:17 PM PST


 
Gojira2006
Barracuda
Barracuda
3,183 Posts

Re:Romance of Rome Glitch

[Post New]by Gojira2006 on Feb 16, 12 2:37 PM
I didn't have a problem like that when I played it . . . Did it happen that way only that once during game play . . . ?

 
bfgHondo
Manatee
Manatee
3,712 Posts

Re:Romance of Rome Glitch

[Post New]by bfgHondo on Feb 16, 12 3:07 PM
Hi erigby,

If your game keeps freezing at this scene, to the point where you have to reboot your computer to get out, you may want to give the steps in this help article a try:

Game Crashing, Freezing, or Blank Screen

If that doesn't help, and if you're still interested in trying to resolve this, please contact our Tech Support team for further assistance.

Also, this issue appears to be specific to Romance of Rome, so I'm going to go ahead and move this thread over to our Romance of Rome Forum, and since we don't have an official "Tech Issues" thread in that Forum yet, I'll just change the title of this thread and sticky it at the top of the page so that others can post their technical issues here too.

Thanks!

-bfgHondo

 
bfgHondo
Manatee
Manatee
3,712 Posts

Re:Post any Romance of Rome technical issues here only

[Post New]by bfgHondo on Feb 16, 12 3:09 PM
Hi fishies!

If you are having problems getting the game to work correctly, we highly recommend going to our Help pages. Using our Help pages is always the quickest way to get technical problems resolved. Here are a few suggested articles that have helped many people correct these types of problems in the past:

Game Crashing, Freezing, or Blank Screen
Game Compatibility

While we can offer a known solution for technical issues in the forums, or other tech savvy pond residents can swim by with good tips and suggestions, we cannot provide the same excellent level of support provided by our Customer Support team. The forums are not very well suited for the kinds of information gathering and troubleshooting that get these types of issues corrected quickly. If there is a problem with the game, our Support Team can also gather necessary information on what types of computers are being affected by the problem and deliver this information to the developer for a fix.

If you are not able to get a game working properly using our Help pages, please get in touch with our Customer Support team, you can find a link to contact our Support team on the front page of our Help pages.

*Please reserve this thread for tech issues only. If you are seeking game play assistance (i.e. hints and tips), the best thing to do is to start a new thread in the game's Forum by clicking on 'Create New Discussion.'

Thanks!

-bfgHondo

 
erigby
Marlin
Marlin
8,482 Posts

Re:Post any Romance of Rome technical issues here only

[Post New]by erigby on Feb 16, 12 8:44 PM

Sorry, had to track this thing down.

gojira, every time I came back to the same place in the game, it would do the same thing. I even tried another player name and a new game and the "back" button wouldn't work with that either. Weird.

bfgHondo, apology for posting in Tech Talk, but the game forum posts were so old I didn't think anybody would be reading anything there. Thanks for your advice though and I'll check it out.

 
 
 
 
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