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![[Post New]](/templates/wanda/images/icon_minipost_new.gif) by innej on Apr 17, 18 7:41 AM
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The forums are vital to get help with the games, not sure how they could justify not having them. And to report technical issues.
Getting notified of game updates is not foolproof as many times, I don't get the notifications through the game manager every time there is an update (and I do have it set to auto check for those) and have to go check the specific games forum to see if there is an update to a particular game, if I have tech issues with it.
I love games and would likely move to a different site if this actually happens. It would truly be a disappointment to lose the forums and to leave as I have been a member here since mid-year 2005.
I don't post on the forums much but I certainly do use them for help when I'm stuck!
Edited on 04/17/2018 at 7:44:58 AM PST
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![[Post New]](/templates/wanda/images/icon_minipost_new.gif) by MLC60 on Apr 17, 18 7:43 AM
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I very seldom post to the forum, but I do read them, especially when deciding whether to purchase a game. The star system is helpful, but it doesn't really tell you all you need to know. The CE's these days have so much less to them than when I first joined the pond that if BFG takes away the forums, I really don't see much point in continuing my membership.
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![[Post New]](/templates/wanda/images/icon_minipost_new.gif) by ctitus on Apr 17, 18 7:44 AM
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I don't post much on the forums, mostly when I need help or try to help someone else, however I do use the forums a lot, for various reasons. Having purchased A LOT of games, I often wonder how do we access them if we are no longer a member? Does anyone know the answer to that? Also, where do we go for help w/ a problematic game/puzzle when there is no forum?
I wouldn't mind a dollar or two increase to keep the forums, however I don't really believe that whatever we, the customer, wants makes a bit of difference in the grand scheme of things. Customer service and satisfaction seems to be a thing of the past, which is very sad.
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![[Post New]](/templates/wanda/images/icon_minipost_new.gif) by tophen on Apr 17, 18 7:47 AM
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i,m in my 70,s been a member for over 10 yrs.it is hard to pay a fee each month.much less adding 1 ex a month for something that should be there for paying members.guess if the forums are taking away or have to pay for them than i will have to quit big fish.plus games have been going down hill
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First, I would like to say that I would prefer that BFG keeps the forums open. I am not happy that they are being shut down.
I am most especially unhappy regarding the game updates. We all know that not all game updates to fix glitches get passed down to the Game Manager. Many times I have had to read about an update in the forums and do a manual uninstall and re-install to get the updated version of the game. Without a forum notification, I can see missing important updates.
Reading the Mod announcement, I think this is a done deal. If we were given even a month's notice or more, I think perhaps there would be some room to beg for another solution, but two weeks? I think it's pretty much over.
My theory for the reasons for the shutdown? (cuz I always have a theory)
This forum software is ancient and taking a lot of server space, hence the Mod comment on it being "fragile." This was the reasoning years ago to upgrade the forums to a new system. BFG spent a lot of cash on a new system and it failed miserably. They couldn't even get it running for us to see it beyond the screen shots from the software consultants. This is why the Chit Chat Corner disappeared. New forum software failed. BFG need to shrink the size of the forum. CCC got the axe.
What we have now is an ever growing forum that most likely BFG cannot upgrade even if they wanted to. This is why the spam runs rampant. I don't believe that they can add a spam filter or new acct creation changes on a forum software package that is so old and that BFG is probably not maintaining. BFG would need to get a completely new forum package which most likely would not be able to get this old system transferred to. Lots o' cash involved and we would likely lose all the old data.
So, the Mods (who probably have other job requirements at BFG) are spending hours and hours deleting spam by hand, moderating discussions, answering questions, etc. instead of doing their other jobs. It's not just the cost of the forums or server space. It's the cost of the employees on top of all that just to clean up these forums every single day.
It is very sad. It's been nice being able to come here every morning over coffee for almost a decade. Anyone who does happen to want to reach me, PM me soon and I can give you my user name at Steam (my Adventure Game Central).
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I have been a member for nearly ten years and usually look at the relevant new forum each day before downloading the free trial as it is very helpful to get other fishes views on the game and any problems. It is also helpful to see early lists of previous games in a series like those posted by pennmom36 and others. I know that sometimes there are spam posts but these can be ignored or perhaps BFG could delete them automatically. Also I agree with Banshee10 above that perhaps there should be fewer special offers as we seem to get them daily lately.
PS I wrote the above before reading through all the other comments.
One thing that I don't think has been mentioned yet is that it seems unlikely that BFG will even look at these comments. Surely they should at least acknowledge our concerns today as by tomorrow there will be new game forums and these will be forgotten.
Edited on 04/17/2018 at 8:28:15 AM PST
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Here's the original post:
An important announcement about the Big Fish Games Forums - April 16, 2018
[Post New]by bfgMurrumbidgee on Apr 16, 18 2:33 PM
Hi everyone,
Over the years, our forums have played a huge role in how we communicate with and receive feedback from you, our players. They have also been an important source for game-play help.
You may be aware that our forums have been fragile for quite some time, and it has been determined that we are unable to sustain them while also maintaining the first-rate customer experience via this and other channels that our players have come to expect.
Beginning April 30, 2018, creating new posts and private messaging will be disabled on the Big Fish Games forums. All existing content will remain and be viewable, ensuring that there is continued access to the wealth of knowledge created and shared by you and our moderation team.
There’s no change in our commitment to bringing the best content to our customers. You’ll continue to receive notification of updates to games in the Big Fish Games App (Game Manager) as they’re made available.
This was an extremely difficult decision to make, and on behalf of the moderation team, we thank you all for your dedication to our community.
bfgMurrumbidgee
ETA: Recently I had to repurchase a game from another site I had originally purchased on BF that they had cut from their library. After the link failed the game title also disappeared from my purchase list.This reminded me that what you purchase here doesn't stay here forever. I will be downloading classic favorites before they disappear. I fear BF will be cutting back more and more.
It would be nice to keep the forums but I fear there is no turning back their decision.
Just wanted to say a fond farewell to all the Fishies on BF that have contributed much needed advice and comments over the decade I have been gaming here. FB has a pond brimming with old players and there are many other blogs etc out there.
Great swimming with you.
Edited on 04/17/2018 at 8:47:13 AM PST
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Tophen said it all . I am in the same minotory in the 70s and not enjoying the games here so much lately. Like the Forums but cannot afford another buck for membership.
Edited on 04/17/2018 at 8:41:27 AM PST
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G'day,
I wanted to take a moment to stop by and thank you all for sharing the thoughts, feelings and suggestions that you have following the announcement about the changes to our forums.
As we've noted the forums are, and have been a huge part of the Big Fish experience for a considerable time now.
Bartsister is correct when they say that the forum software is old, and that upgrading or updating the software is simply not an option that is available to us.
This decision was not an easy one to come to, and as with all feedback we will be passing everything shared with us along to the appropriate teams.
Thank you again for taking the time to share all of this with our team.
 bfgMurrumbidgee
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