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Re:Post any Love Ahoy technical issues here only

[Post New]by bfgArnoStyx on Sep 28, 10 12:56 PM
Hey Fishies,

If you're having troubles progressing past the tutorial, please check that all components in your system are updated by taking a look at this help article:

Game Crashing, Freezing, or Blank Screen

If no updates are available, please write in to Tech Support with a Dr. Felix report. This report will not make any changes to your system or gather any sensitive information; it will only provide information related to helping your game work properly. This report will be able to determine if any updates, repairs or adjustments are needed and the tech rep can walk you through them.

First, download Dr. Felix, our Big Fish Games diagnostic tool, from here.

1. Select ‘Run’ or ‘Save File’ to download the Dr. Felix file to your desktop.
2. Next, open the ‘DrFelixBigFish’ file.
3. Once you’ve agreed to the terms, Dr. Felix will start gathering information.
4. When Dr. Felix is finished, click the ‘Next’ button.
5. A yellow .zip file, named ‘DrFelixResults’ will save to your desktop.
6. Attach this file to the ticket that you write in with. For more help, refer to this Attach File to Customer Support Ticket article

To contact Tech Support, please click on the green envelope to the right then click "Contact Us" (bottom left) of the next page to reach the online web form. To submit the web form, first click "Check for Answers" to visit the Help pages, and if you still can't find an answer, you will then be able to click the "Submit" button to send your ticket to our reps.

Thank you!


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