Syberia Anyone having problems?!?!?!?

klsuch wrote:Ok stupid question coming how do I update my directx

Go to the Start button on your computer, then "All Programs" and then "Microsoft Update". I updated from there.

cat52 wrote:I hope it isn't that you need DirectX 9 because I'm holding off on that until the other glitches are worked out of it.

I get stuck before even leaving town. I had done everything in the town and Oscar awaited on the train...got the approval and headed for the church just for the heck of it - hadn't been before...got punch cards, went up an elevator, saw "something missing", went back down, headed for the front door of the church. Clicked on it and the avatar went up the steps and...disappeared, leaving a hollow, infinitely-repeating sound of footsteps.

Tech support, here I come.

C.

Edit update....poot. Downloaded Dx9 anyway just to see...still no luck. Pooty-poot!

Edit update 2 VENTING: Live chat in queue position 36...a bit more than one hour later, position four, then "No agent available, chat cancelled"...immediately tried again - position 41...argh argh

Edit 3/update - resolved without BF chat after waiting another hour - little did I know Invidia released a new driver for my video card since last Monday (which is when I normally check for those). Talk about bad timing! Anyway, works fine now. Shoulda checked that first off!

jaquelle wrote:

mizdonna wrote:hey i'm having the same problem anybody find a solution thanks iget the egg and it goes dark and i'v gotten the error thing to any help would be appreciated

This also happened to me but I updated DirectX & disabled my virusware & since then it's been working fine.

I remember having to disable my New Verizon Online Protection to play MCF's Madam Fate. I just ended up getting rid of it because it was just a month's free trial and it was messing up a lot of my games. ????

I've finally gotten her down the steps after getting the egg and up the other steps and I got the error message. I haven't done the online support yet since I keep reading it's such a long wait. I've updated everything and the only thing I haven't done yet is uninstall and reinstall the game, I was hoping it wouldn't come to that. I'm just so frustrated with the game.

yes how do you get out of hotel!! does it stop rainning?

thank you.

I had that problem when i got the egg..Went into my computer and removed another big file game i had on there...Problem solved.

Greyghost57 you have to ask the hotel porter(the guy behind the desk) if you have a fax from your boss.
When he gives it to you, you should be able to go outside.
I hope this helps.
Jan

I got a little further...put the egg in the door of bandstand and listened to the violinists play the music. I went black
trying to see the rectors to get my money!

I don't know if this will work for anyone else but I have been having freezes in certain picture sequences, after it 'crashes' I go back to my saved file and just before the part where it has crashed I change the detail level to low (this has worked twice for me now) and it goes through perfectly. Of course, right after I finish the part that froze it I change it back to high detail because for some reason or another it will crash if I don't...Lots of bugs in this game but it sure is fun!

I sent a message to CS but so far no answer - I too try to save the game and reload and there is no sign game was ever started so have to go back to the beginning. Since it took me forever to load this baby I don't want to have to load it again.
Anybody got any ideas about this?
Thanks!!

Oh gross-o-rama! DirectX up to date (9.0c). DXDIAG says "no problems". Got 64M video memory. All drivers up to date. No firewall (if some hacker wants to launch a denial-of-service on me, my advice is "get a life"). No other programs running. And playing merrily along, got the egg and whammo - hard freeze on the way down the ladder. And of COURSE it's the weekend. I did save just before ascending the ladder, so I'm poised once someone gives me the next voodoo idea to try LOL

JenmarenC wrote:I don't know if this will work for anyone else but I have been having freezes in certain picture sequences, after it 'crashes' I go back to my saved file and just before the part where it has crashed I change the detail level to low (this has worked twice for me now) and it goes through perfectly. Of course, right after I finish the part that froze it I change it back to high detail because for some reason or another it will crash if I don't...Lots of bugs in this game but it sure is fun!

Okay, I'm about to try this, but when I did it before (earlier problem, resolved with new vidcard driver) I had to reboot the PC per the game's instructions. Your description doesn't include that step but I'm assuming you rebooted, right?

Have the same problem at the same spot as everyone else. Once I have the egg and come down latter the game would freeze. Downloaded the new directX like BFG says to and not at the same spot it no longer freezes, it gives me error message "access violation at 0x7C911E58" and then shuts the program down. Researching this game on the internet I found that this game has problems running on Windows XP or Vista but BFG lists it as it can be. It can't be just my problem if so many people are having the same problem at exactly the same spot in the game. I am very very upset that I paid for a game, get half way through it and find out that you can't finish it.

bplittlefuse wrote:Have the same problem at the same spot as everyone else. Once I have the egg and come down latter the game would freeze. Downloaded the new directX like BFG says to and not at the same spot it no longer freezes, it gives me error message "access violation at 0x7C911E58" and then shuts the program down. Researching this game on the internet I found that this game has problems running on Windows XP or Vista but BFG lists it as it can be. It can't be just my problem if so many people are having the same problem at exactly the same spot in the game. I am very very upset that I paid for a game, get half way through it and find out that you can't finish it.

Don't give up! ...I'm on XP(SP2). I finally got it to work and seem to be progressing nicely. I had updated my video card driver and downloaded DX9.0c. Based on another poster's advice, I went to options and reduced the depth to 16 colors and turned off anti-aliasing (even though by rights my machine should be able to handle it - I can play Oblivion no problems!!)

Anyway, I restarted the game and got yon egg and was on my way to the Uni when bang! another screen freeze. That's when I posted the question to BFGErie because the game says you have to reboot the computer while the BFGErie advice says reboot the game. Okay, so I rebooted the computer with the new, lower settings. Now I've been playing for a few hours and I've had no problems.

Sounds like the infamous memleak might be striking here...without specific instructions on what to clear out, perhaps rebooting is the only way to goose the game back into running. I think the other upgrades are probably nice and make the game run more efficiently, which means a longer time before the memleak whacks the game...so my advice is reduce the settings, reboot the PC and play, but save early and often in case you have to repeat the reboot! Good luck.

I have the same problem with the screen going black after the eagle's nest. I've started again at the last save 3 times. contacted CS and waiting for an answer.

I'm having the same problem others are having. After getting the egg, cross the bridge and bam.......black screen. Can't get out of the game without rebooting my computer. I have been a member of BFGs for a couple of years and have only begun having problems. I love Syberia and so want to finish the game. I hope someone has an answer soon.

Did you try what worked for me?

Make sure you have the latest DirectX. Make sure you have the latest driver for your video card.

Set the options to 16 for depth and "no" for anti-aliasing. Reboot the computer.

I've finished the game with no problems since I did those things.

Grrrrr! This is really frustrating.....I've made the suggested changes in options and made sure I have the latest DIrectX....I am not certain how to deal with the video card issue. I am not exactly well versed on the computer stuff, so what I really do not unerstand is why the game has worked without a problem until this particular segment, for many of us. If anyone knows how to explain that in more layman's terms, I would be grateful, and I would be thrilled if someone could help me figure out how to solve this problem!

Thanks!!!

Well geez...glad to see I'm not the only one having the same problem in the same place. It's driving me absolutely crazy!! I'll go back and try all these little things and see how it goes. If not, you'll see me again.

I'm really enjoying this game so I'd like to be able to finish it sometime in this century! LOL

I am having a problem saving this game. I have had to start at the beginning once already and since that happened I have hit the save button like every hour or so. I have been playing this game "ALL" day. I cut it off for a break came back and not one of my saves were there!!!! Needless to say I am very frustrated. Does anyone know how I can correct this or go get my game saved any where else?

Yipee!! Cracked it. I've been stuck at the same spot exiting the station with the egg. Tried all the DirectX updates and reboots but no luck. Decided to save the game when she's at the top of the steps by the stationmaster (safety precaution) and then changed the game resolution to LOW. I then made her walk to the exit doors to the point just before the cursor changed to the highlighted scene-change mode, and then walk her through the door - I usually make the poor woman run everywhere. This time it worked - hope this helps. It's a brilliant game and I hope I eventually make it to the end ????