theepicdog
Guppy
Guppy
101 Posts

Re:Post any City of Fools technical issues here only

[Post New]by theepicdog on Jun 27, 12 7:37 AM
The main problem I had was when you click on the book and sometimes it got stuck for quite a while

 

Re:Post any City of Fools technical issues here only

[Post New]by ryansbaa on Jun 27, 12 9:14 AM
HELP!
WHen I am talking to the mayor ,he starts to repeat himself, fade out and than I'm kicked out of the game with a "Protection Error" Any ideas please.

 
bfgMonongahela
Manatee
Manatee
4,448 Posts

Re:Post any City of Fools technical issues here only

[Post New]by bfgMonongahela on Jun 27, 12 9:53 AM
Hi theepicdog and ryansbaa,

For both your issues, I'd suggest getting in touch with our Tech Support team directly, as those sound like specific things about how the game is working on your particular system. Our Tech Specialists will be able to take a look at everything and see why those problems are coming up and how best to get them resolved for you.

You can contact them by clicking on the green envelope on the right to get to our Help pages. From there, click "Contact Us" on the left of that screen to submit a support ticket.

If you're a Big Fish Game Club member, you can also connect to Live Chat Support Monday-Friday 7:30am-4:30pm PST.

Thank you!



bfgMonongahela

 

Musicians not playing : bug ?

[Post New]by joebik on Jul 2, 12 10:10 AM
Hi !
I gave the gramophone, sheet music, violin and rosin to the man, then got access to musicians' room.
while the musicians were playing the tune, i cliked on "menu" and quit the game.
But, now, when i run the game, i am stuck with theses musicians. the "listen again" and "listen to the original" buttons don't work. I just can click on "hints" (nothing happens) or "exit"...
i tried to click on the musicians, the instruments, the music partition... no way.
Seems to have a bug here, no ?
Help, please :o[
and... yes, this is a GREAT game :o))

 
GloomySunday
Guppy
Guppy
167 Posts

Re:Post any City of Fools technical issues here only

[Post New]by GloomySunday on Jul 9, 12 4:55 AM
I was playing the trial. When it was over; I had just given the guy at number 70 the photo of his love. I went to BFG, bought the game and continued to play. Apparently the automatic save was earlier (which is fine) so I was back with the transparent guy.

However - the photo was gone! I couldn't assemble it because it wasn't on the table of the transparent guy. It was not in my inventory (I checked about 20 times), and the guy at number 70 keeps telling me to give him the photo before he'll give me the potion list.

Just a minor thing, but I still think it's annoying as I now can't finish that task. Another item that seems to have disappeared is the rosin. I remember picking up several things from no. 91, but don't specifically remember whether the rosin was one of them. Still, it's not in my inventory and it's not at No. 91.


I had the problem some people mentioned, with the arrows fading out. I had that whenever I tried to do anything with the adorable little dog ( ). Solution: Save game, end game, restart game. Arrows are back.

Edited on 07/09/2012 at 4:56:46 AM PST


 
zara137
Guppy
Guppy
131 Posts

Re:Post any City of Fools technical issues here only

[Post New]by zara137 on Jul 10, 12 1:57 PM
Not sure if this is a glitch or not. After trying to play the orchestra and failing, I left the theater to do another task. When I come back I am unable to do anything at all with them. Can't play the original music or notes or anything.

 

Re:Post any City of Fools technical issues here only

[Post New]by VeggieCoral on Jul 10, 12 3:55 PM
Ive finnished all the tasks except the buy a ticket one.
But i have one task that isnt labled complete, when it is.
Its fix the pipes in the basement one.
I fixed the pipes, i did the mini game. Now the guy wont talk to me, and the pipes are gone out of my inventory, yet its still not complete.
Can anyone tell me what went wrong here?

 

Re:Post any City of Fools technical issues here only

[Post New]by free4all2522 on Jul 10, 12 11:54 PM
my main problem is when I get on the train or subway, the screen goes blank but I can hear sounds. The rest of the game works fine, but when I get on the train, subway, or fly to the island the screen goes blank. I have the latest video card installed and everything else, don't know what else to do.

 
bfgMonongahela
Manatee
Manatee
4,448 Posts

Re:Post any City of Fools technical issues here only

[Post New]by bfgMonongahela on Jul 11, 12 12:14 PM
Hi Fishies,

If you're running into an issue with the game not registering something you've done or progress you made, it's always a good first step to uninstall and reinstall the game, which you can read about how to do here.

If you try that and you're still having trouble, please get in touch with our Tech Support team, so they can take a look and see what else might be going on.

If something is wrong with the display, and the info about updating your video card and graphics drivers here didn't help, it's also a good idea to reach out to Tech Support so they can give you some other specific things to try for your system.

You can contact them by clicking on the green envelope on the right to get to our Help pages. From there, click "Contact Us" on the left of that screen to submit a support ticket.

If you're a Big Fish Game Club member, you can also connect to Live Chat Support Monday-Friday 7:30am-4:30pm PST.

I hope that helps!



bfgMonongahela

 
judithg315
Herring
Herring
371 Posts

Re:Post any City of Fools technical issues here only

[Post New]by judithg315 on Jul 11, 12 4:07 PM
VeggieCoral wrote:Ive finnished all the tasks except the buy a ticket one.
But i have one task that isnt labled complete, when it is.
Its fix the pipes in the basement one.
I fixed the pipes, i did the mini game. Now the guy wont talk to me, and the pipes are gone out of my inventory, yet its still not complete.
Can anyone tell me what went wrong here?


Your task wont be complete until you go back to the Fire Department so the fireman can thank you for fixing the pipes.

 
donald147
Lobster
Lobster
98 Posts

Re:Post any City of Fools technical issues here only

[Post New]by donald147 on Jul 28, 12 4:30 PM
Are there supposed to be animated cutscenes? Because the walkthru has pics of you getting blasted to the mayor's island, but all I got was a black screen from when I clicked on the launch guy until I land on the island.

 
donald147
Lobster
Lobster
98 Posts

Re:Post any City of Fools technical issues here only

[Post New]by donald147 on Aug 18, 12 11:46 PM
Hello? Can I at least get my question answered? There were quite a few times throughout the game where I get a black screen for an extended time: when I ride the subway, when I'm getting blasted to the mayor's island, and at the end it just goes black and I go back to the menu are just a few. Are there supposed to be videos, because I never had any animated videos.

In fact, the walkthru here has these 2 photos in it which never appeared on my screen b/c as soon as I clicked on the uniformed guy next to the slingshot my screen went black for a couple minutes and when the picture came back up I was on the island.
http://blog-assets.bigfishgames.com/Walkthroughs/City-of-Fools/city-of-fools223.jpg
http://blog-assets.bigfishgames.com/Walkthroughs/City-of-Fools/city-of-fools224.jpg

 

Re:Post any City of Fools technical issues here only

[Post New]by sarno98 on Aug 29, 12 1:42 PM
Hi there, my game crashes just at important bits or just when i'm using the arrows continously, the screen goes blank and my computer switches off, any ideas?

 
bfgSeine
Stingray
Stingray
5,158 Posts

Re:Post any City of Fools technical issues here only

[Post New]by bfgSeine on Aug 29, 12 2:26 PM
Hi Fishies,

If you're experiencing black screens or crashing, that may be due to software programs or drivers that are out of date, among other things. We have some basic troubleshooting steps you can try on our help article here that you can take a look at if you'd like:

Game Crashing, Freezing, or Blank Screen

If those recommendations aren't helping, please let our Tech Support team know so they can look into that further for you.

I hope that helps!

bfgSeine

 
perrik
Starfish
Starfish
43 Posts

Re:Post any City of Fools technical issues here only

[Post New]by perrik on Sep 13, 12 6:40 PM
I just installed the Mac version, and the characters are silent - there's no voice when a character speaks, and the dialogue boxes are also blank most of the time. Occasionally a dialogue box will contain the dialogue, but it's hit or miss (maybe 1 time out of 5 clicks to bring it up).

Other game sounds and visuals appear to be working normally. It's just the game dialogue that doesn't work.

I played as far as visiting the train station, but since the game hinges on interacting with the other characters, this game is currently unplayable for me!

Any ideas on why this is happening? Is any other Mac user experiencing this issue?

 
ladyblu11
Starfish
Starfish
45 Posts

Re:Post any City of Fools technical issues here only

[Post New]by ladyblu11 on Sep 13, 12 7:01 PM
same here: installed mac version and there is a problem with the speech bubbles - no text appears. I can keep clicking and see the bubbles go between myself and the character, but no words 95% of the time. Very hard and un-playable, imo. Don't know what the tasks are and what they are saying. Have to check the notebook to even get an idea of what is going on.

Checked other boards on-line and this seems to be an issue with the mac version.

Please fix this, as this seems like an awesome game.

 
bajacalla
Guppy
Guppy
135 Posts

Musicians not playing : bug ?

[Post New]by bajacalla on Sep 14, 12 5:22 PM
joebik wrote:Hi !
I gave the gramophone, sheet music, violin and rosin to the man, then got access to musicians' room.
while the musicians were playing the tune, i cliked on "menu" and quit the game.
But, now, when i run the game, i am stuck with theses musicians. the "listen again" and "listen to the original" buttons don't work. I just can click on "hints" (nothing happens) or "exit"...
i tried to click on the musicians, the instruments, the music partition... no way.
Seems to have a bug here, no ?
Help, please :o[
and... yes, this is a GREAT game :o))


I am having the SAME problem. so far, I haven't seen anyone address this issue. and, quite frankly, I do not EVER want to contact the "tech department" again, since just about every time I do they are no help at all.

 

Re:Post any City of Fools technical issues here only

[Post New]by iahawk1989 on Sep 15, 12 11:36 AM
Same issue with the mac version and the speech bubbles. I get about one in ten that have something written in them. Waiting until this is fixed to play some more.

 
bfgSeine
Stingray
Stingray
5,158 Posts

Re:Post any City of Fools technical issues here only

[Post New]by bfgSeine on Sep 15, 12 1:13 PM
Hi Fishies,

I'm sorry to hear that the speech bubbles and voices aren't working correctly when playing on your Mac. If you haven't already tried reinstalling the game, I recommend first checking out our help article covering how to do that here:

Uninstall / Reinstall a Game

If reinstalling the game isn't helping, please let our Tech Support Team know what you're seeing. Providing them with as much information as possible about the error allows us to find solutions to these issues faster.

I hope that helps,

bfgSeine

 

Re:Post any City of Fools technical issues here only

[Post New]by ugaliz18 on Sep 18, 12 8:26 PM
iahawk1989 wrote:Same issue with the mac version and the speech bubbles. I get about one in ten that have something written in them. Waiting until this is fixed to play some more.


So...if this seems to be an issue with Mac users, why is the advice to "uninstall and reinstall"? How will this help a fault in the programming?

This has been a disappointing problem for me.

Additionally, I am not able to change the the combination on the lockers. Are any other Mac users having this problem?

 
 
 
 
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