Practive
Jellyfish
Jellyfish
11 Posts

Re:Post any Rite of Passage: The Perfect Show technical issues here only

[Post New]by Practive on Jul 10, 12 7:39 PM
Same problem here - it took me a while to realise the first blank page wanted my name and expert or casual mode.

 
bfgMonongahela
Manatee
Manatee
4,448 Posts

Re:Post any Rite of Passage: The Perfect Show technical issues here only

[Post New]by bfgMonongahela on Jul 11, 12 10:29 AM
Hi Fishies,

If you are having trouble with the game display, please take a look at the help article here, which goes over how to make sure you video card and graphics drivers are up to date.

If you try those suggestions and you're still having trouble, please get in touch with our Tech Support team. They have the tools to really delve into how the game is working with your specific system and see how best to get everything resolved for you.

You can contact them by clicking on the green envelope on the right to get to our Help pages. From there, click "Contact Us" on the left of that screen to submit a support ticket.

If you're a Big Fish Game Club member, you can also connect to Live Chat Support Monday-Friday 7:30am-4:30pm PST.

Thank you!



bfgMonongahela

 
FireOpal
Parrotfish
Parrotfish
447 Posts

Re:Post any Rite of Passage: The Perfect Show technical issues here only

[Post New]by FireOpal on Jul 11, 12 1:03 PM
dashwood95 wrote:Good ol' update your drivers routine...Though that completely disregards our point that the same game at a CE runs fine. BFG it is not our drivers.


I get this error too. My response to this is "uninstall". Since 99% of games work correctly, futzing around to make 1 work isn't worth my time or effort. I already have about 30 games on my backlog list to play. LOL.

 
Practive
Jellyfish
Jellyfish
11 Posts

Re:Post any Rite of Passage: The Perfect Show technical issues here only

[Post New]by Practive on Jul 12, 12 12:39 AM
Just the same thing! It looks like a pretty good game but it's got a problem. Hope BigFish can fix it soon.

 
Practive
Jellyfish
Jellyfish
11 Posts

Re:Post any Rite of Passage: The Perfect Show technical issues here only

[Post New]by Practive on Jul 12, 12 12:43 AM
Just the same thing! It looks like a pretty good game but it's got a problem. Hope BigFish can fix it soon.

 
looby51
Seahorse
Seahorse
24 Posts

Re:Post any Rite of Passage: The Perfect Show technical issues here only

[Post New]by looby51 on Jul 12, 12 2:27 PM
same problem. tested SE OK but CE loads with blanks spots/white boxes at main menu.

 
looby51
Seahorse
Seahorse
24 Posts

Re:Post any Rite of Passage: The Perfect Show technical issues here only

[Post New]by looby51 on Jul 12, 12 2:29 PM
correction to previous post - tested CE OK but SE has issue

 
bfgSeine
Stingray
Stingray
5,158 Posts

Re:Post any Rite of Passage: The Perfect Show technical issues here only

[Post New]by bfgSeine on Jul 12, 12 3:45 PM
Hi Fishies,

For those of you experiencing graphics issues with white and black patches or pixels, please let our Tech Support team know what you're experiencing. This will help is determine a cause for those problems and hopefully find a solution quickly.

Happy gaming,

bfgSeine

 
boscocat
Seahorse
Seahorse
30 Posts

Re:Post any Rite of Passage: The Perfect Show technical issues here only

[Post New]by boscocat on Jul 12, 12 8:16 PM
I'm having these white boxes also. Never seen that before....

 
bfgMonongahela
Manatee
Manatee
4,448 Posts

Re:Post any Rite of Passage: The Perfect Show technical issues here only

[Post New]by bfgMonongahela on Jul 14, 12 10:53 AM
Hi Fishies,

We just received an updated version of this game, which addresses the display issues many of you were having.

You can read more about the new version and how to install it in this thread:

NEW PC version available for Rite of Passage: The Perfect Show! July 14, 2012

I've also created a new tech issues thread here so we can keep track of anything that comes up after this update. I'm going to lock this thread now, but you're welcome to post in the new thread if you continue to have trouble with this game.

Thank you for your patience as we worked to get this resolved!



bfgMonongahela

 
 
 
 
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