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zbox12 wrote:Just got the corrupted profile message again. This time I was on level 65 or so. The game was acting really jerky and wierd last night as I was playing and then this morning it told me I had to start over. I don't think CS is open yet but I'll talk to them later. And yes I updated in April so I had the new quests and the Ice Palace.
It happened to me also.
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Hey evetruth!
I just replied to your other message but if you have any further issue contacting Customer Support just let me or any of the other Mods know. Just click the PM button on one of our posts to reach one of us.
And no worries about that Dr. Felix yet - really helpful of you to try to include it but if it's not working then one of our Reps will be able to give some instructions on how to get that running properly.
Thanks again!
bfgIzara
Edited on 05/03/2013 at 2:03:40 PM PST
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Hi euphoria,
In this instance, I would encourage you to uninstall and reinstall the game because this should help you to smooth out any problems that may be causing the game to run incorrectly.
Uninstall / Reinstall a Game
If the error persists after doing so though, or you would like some more direction on this, please contact Tech Support again by clicking on the green  to the right of the page.
Best of luck!
bfgBaikal
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Hi llubberts,
Welcome to the Pond!
Oh I am so sorry you have had this happen, please send a email through to our Customer Support Team who will be glad to investigate what went on here with you.
I am keeping my fins crossed that this is easily resolved and thanks in advance for taking the time to reach out to us, we really appreciate it.
bfgBaikal
Edited on 05/09/2013 at 6:13:46 AM PST
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Hi DocAimster,
I'm sorry to hear that the game hasn't been working very well lately. Let's see if we can get that fixed!
Based on what you're describing, it sounds like the corrupted file error you received might be the culprit. If data gets mixed up or damaged in any way, it can cause issues even if the game is reinstalled. In that case, deleting any leftover data from the previous installation should clear that up, and our Tech Support Team will be more than happy to go through that with you.
Hopefully they can get you back to enjoying the game in no time!
bfgSeine
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Welcome to the Pond!
Sorry to see you had these issues though dagstrom!
If they have persisted for you, please do reach out to Tech Support so we can help you with this and also, track this issue.
I hope this helps and happy finding!
bfgBaikal
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joylight57 wrote:HI - I've had several scenes that after I used my energy & played the scene & Found ALL the items, it won't move on & I have to quit the scene & not getting credit for it or any items. What's up w/ that???
Thanks
Some other fishies have encountered the same issue.
You should contact the tech support team. They are very helpful.
I hope your problem will be solved soon!
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Hi joylight57,
As per Matahari24's excellent suggestion, I would recommend getting in touch with Tech Support about this, as this will allow them to investigate what is going on and take measures to help prevent this type of thing.
Thank you!
bfgBaikal
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Games4good wrote:I just saved up 30 diamonds and clicked to redeem for a lunchbox. The button froze for a second and then afterwards the diamonds were all gone, but it gave me no energy or additional max energy. So.. the lunchboxes don't work and I lost all of my diamonds? This gives me no incentive to keep playing a buggy game or even buy diamonds.
I m sorry about the freezing situation...
Check this: the Lunch box should have gone to your inventory, under the "food" tab. You should use it from there, It does not automatically adds to your energy tank.
And: Lunch box only adds 40 energy units to your energy tank and enlarges it by 5 units.
The honey pot fills it all up.
Hope this helps.
Edited on 05/18/2013 at 8:38:48 AM PST
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![[Post New]](/templates/wanda/images/icon_minipost_new.gif) by RachB on May 18, 13 7:14 PM
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I was hoping that you had fixed the bug that happens on occasion where you have found all objects, yet it doesn't act like you did. It happened to me again this evening and I noticed that I was collecting the "reward" for finding one item when I apparently clicked on the exact place to record my "finding" it as a hidden object. Please fix this, I HATE wasting turns.
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