Re:Post any Viking Saga technical issues here only

[Post New]by thewendylady on Jun 17, 13 5:53 AM
lisakell wrote:
lorikgator wrote:I've submitted a report and run Dr. Felix but I wanted to share an issue I'm consistently having in case anyone else encounters it. The game works perfectly on ALL levels (PC, Windows 7, all drivers up to date, etc.) except the Section 3 bonus level - the sheep. As I reach approximately 24 captured sheep and the timer gets close to the end of the 3 star time, I get an Access Violation and the game shuts down. It has happened to me 5 times now and I've been dumb enough to keep trying! Hopefully tech support can save me from having to skip the sheep level! I'm a total completionist! :-)


I second that. Every time, just as I capture the last sheep, I get access violation and have to start over. It is sooooo frustrating!!

Edit: I just read in another post that several others have experienced the same thing, so it really seems to be a problem with this one.


I also have the same problem with this level. Totally frustrating!

 
bfgBaikal
Marlin
Marlin
8,624 Posts

Re:Post any Viking Saga technical issues here only

[Post New]by bfgBaikal on Jun 18, 13 4:16 AM
Hi Fishies,

An access violation message appearing while playing your game is generally related to your computer’s graphics configuration not matching what the game requires in order to run smoothly.

The best way of dealing with this is to have a look at the following help article and update any elements you can:

Game Crashing, Freezing, or Blank Screen

If you would like us to have a look at this with you though, we would be happy to do so. You can contact Tech Support for further assistance by clicking on the green to the right of the page and one of our Reps would be happy to assist you!

Hope this is helpful,

bfgBaikal

 
wbiss
Sea Anemone
Sea Anemone
5 Posts

Re:Post any Viking Saga technical issues here only

[Post New]by wbiss on Jun 18, 13 6:18 PM
I'm having the very same issue with the 1st bonus level. Every time I get 31 of the 33 sheep I get the 'Access Violation' message and the game shuts down!

thewendylady wrote:
lisakell wrote:
lorikgator wrote:I've submitted a report and run Dr. Felix but I wanted to share an issue I'm consistently having in case anyone else encounters it. The game works perfectly on ALL levels (PC, Windows 7, all drivers up to date, etc.) except the Section 3 bonus level - the sheep. As I reach approximately 24 captured sheep and the timer gets close to the end of the 3 star time, I get an Access Violation and the game shuts down. It has happened to me 5 times now and I've been dumb enough to keep trying! Hopefully tech support can save me from having to skip the sheep level! I'm a total completionist! :-)


I second that. Every time, just as I capture the last sheep, I get access violation and have to start over. It is sooooo frustrating!!

Edit: I just read in another post that several others have experienced the same thing, so it really seems to be a problem with this one.


I also have the same problem with this level. Totally frustrating!

 

Re:Post any Viking Saga technical issues here only

[Post New]by CaligirlLu on Jun 20, 13 4:59 PM
Same issue with the sheep on the bonus level. I know it's not our computers or settings, as I've checked and am updated. uninstalled and installed and the problem still remains. Contacting tech support and hopefully this problem will get fixed for everyone

wbiss wrote:I'm having the very same issue with the 1st bonus level. Every time I get 31 of the 33 sheep I get the 'Access Violation' message and the game shuts down!

thewendylady wrote:
lisakell wrote:
lorikgator wrote:I've submitted a report and run Dr. Felix but I wanted to share an issue I'm consistently having in case anyone else encounters it. The game works perfectly on ALL levels (PC, Windows 7, all drivers up to date, etc.) except the Section 3 bonus level - the sheep. As I reach approximately 24 captured sheep and the timer gets close to the end of the 3 star time, I get an Access Violation and the game shuts down. It has happened to me 5 times now and I've been dumb enough to keep trying! Hopefully tech support can save me from having to skip the sheep level! I'm a total completionist! :-)


I second that. Every time, just as I capture the last sheep, I get access violation and have to start over. It is sooooo frustrating!!

Edit: I just read in another post that several others have experienced the same thing, so it really seems to be a problem with this one.


I also have the same problem with this level. Totally frustrating!

 
bfgBaikal
Marlin
Marlin
8,624 Posts

Re:Post any Viking Saga technical issues here only

[Post New]by bfgBaikal on Jun 21, 13 7:30 AM
Hi Fishies,

If you have tried the advice offered for access violation errors already and you are still experiencing these issues, please get in touch with our friendly Tech Support. You can reach them by clicking on the green to the right of the page and then clicking the Contact Us link on the help pages.

They will be happy to provide advice specific to your machine and set up.

Hope this helps and best of luck!

bfgBaikal

 
theoldbag
Herring
Herring
363 Posts

Re:Post any Viking Saga technical issues here only

[Post New]by theoldbag on Jun 21, 13 4:39 PM
I finished the complete game and had no problem at all. Played it the second time around and had the same problem so many others have had with the sheep. Once I even had 32in the pens when it crashed and the amount needed is 33 but other times it crashed when in the 20s. Will this game be upgraded so that we can all finish? Five attempts all together.

 
theoldbag
Herring
Herring
363 Posts

Re:Post any Viking Saga technical issues here only

[Post New]by theoldbag on Jun 21, 13 4:41 PM
I finished the complete game and had no problem at all. Played it the second time around and had the same problem so many others have had with the sheep. Once I even had 32in the pens when it crashed and the amount needed is 33 but other times it crashed when in the 20s. Will this game be upgraded so that we can all finish? Five attempts all together.

 
gmwilcox
Squid
Squid
65 Posts

Re:Post any Viking Saga technical issues here only

[Post New]by gmwilcox on Jun 22, 13 1:54 PM
Ditto with the sheep. Happened the two times I played it, both on different computers (Win 7 and XP). Both computers spat out the game at the same number of sheep, 31. I will just skip this bonus level knowing I did complete it. This is not an individual computer problem, as many people seem to be having the same issue, but seems to be a programming problem within the game.
I sent in a Dr. Felix report to Customer Service, the more the merrier!

Edit: I went to the game developers site to see if anyone mentioned the sheep problem and sure enough, plenty of people are having the same problem. One of the tech folk said you have to delete ALL the files related to the game not just uninstall it. The game stats files, anything connected to it. Also they said that the problem SHOULD have been corrected for people who downloaded the game after May. Well i downloaded my copy in June and still have the problems.
I will play the game till the end, soon, and then delete every thing and reinstall.

Edit 2: Seems my graphics drivers were outdated but since there are a custom computers, the drivers cannot be upgraded. I finished the game. I contacted customer service and we worked on the driver issue, no resolve for either computer (that'll teach me to get custom machines!) I can play everything but the sheep bonus round so I think I will keep it for the fun the rest of it brings.

Edited on 06/25/2013 at 11:11:15 AM PST


 

Not able to task ahead on hard mode

[Post New]by fishhead2005 on Jun 24, 13 12:36 PM
Is this how it's supposed to be or am I missing something cause it's a pain in the ****...lol...I was able to do so on medium mode?

 
bfgBaikal
Marlin
Marlin
8,624 Posts

Re:Post any Viking Saga technical issues here only

[Post New]by bfgBaikal on Jun 25, 13 4:23 AM
Hi Fishies,

If you haven't already, you could give uninstalling and reinstalling the game a try to see if that helps.

Creating a new player profile should help as well, but keep in mind that doing this would require you to start over from the beginning.

That being said, if the problems persist, please feel free to get in touch with Tech Support for further assistance by clicking on the green to the right of the page. There is a Contact Us link to the right of the Help pages and one of our Reps will be happy to take a look at this with you and offer some alternative solutions.

Hope this helps!

bfgBaikal

 

Re:Post any Viking Saga technical issues here only

[Post New]by SS4eva on Jul 28, 13 8:26 AM
Having same issue. The game shuts down when I'm close to capturing all of the sheep. I find this round to be extremely frustrating and am annoyed by the fact that I tried completing it 4 times before I came here to see if anyone else had this problem. (Yes, I'm a doofus) Had I known about this issue, I would not have bought this game. There are plenty of other games out there on which I can waste my time. :-) I've had my friend, who is an IT specialist check my settings and he doesn't think it's my computer. He thinks it's the software-- especially given how many people have had this issue. We even looked at the recommendation made by the BF rep here on this site. Didn't help. Has anyone had this issue successfully resolved on your computer? Don't really want to uninstall and reinstall as it's taken me a lot of hours to get to this level. Don't really want to replay 80% of the game again. Also, how do I know it won't crash again at another level and then I'll have to play all over again, AGAIN! Any insights anyone?

 

Re:Post any Viking Saga technical issues here only

[Post New]by SS4eva on Jul 28, 13 12:42 PM
Here's an update to my post, as another "poster" mentioned, just skip this "bonus" round and finish the game. You can, then, come back to this round and finish it without any issues. At least, that worked for me. Happy sheep herding!

 
Ada_B
Seahorse
Seahorse
22 Posts

Re:Post any Viking Saga technical issues here only

[Post New]by Ada_B on Oct 20, 13 4:01 PM
Windows 7. the game consistently crashes in the middle of Level 12 and I can't get passed it. Have uninstalled and re-installed it twice with no change.

"Access violation...."

 
Ada_B
Seahorse
Seahorse
22 Posts

Re:Post any Viking Saga technical issues here only

[Post New]by Ada_B on Oct 20, 13 4:06 PM
Incidentally, Big Fish games are not cheap. When are you going to sort out the testing of your games to iron out these common errors *before* you release the game? And they're always the same problems ie 'Access violations' which basically means the game software is treading on the toes of the operating system somewhere.

It's a programming error and should have been picked up in the early programming stage. By programmers, not tech support. In other words, these are equivalent to manufacturing errors.

It's not as if we're using obscure set-ups with obscure operating systems - half the world uses Windows 7.

I'm fed up of never knowing if a game I may have paid ten quid for is going to work.

 

Re:Post any Viking Saga technical issues here only

[Post New]by Smalltimer2013 on Nov 11, 13 10:41 AM
Hi, I am having real problems getting this game to install. Everything seems ok but it has now been at 100% for 45 minutes...is that normal?

I have uninstalled and reinstalled several times and it keeps getting to 100% and then kind of freezing although the black download circle still moves.

Can anyone help? I feel like leaving it until it sorts itself out but 45 minutes at 100% can't be right can it?

Thanks

 

Re:Post any Viking Saga technical issues here only

[Post New]by raylparker on Jul 24, 14 3:57 AM
I have issue can't seem to be able to click on any buttons to start level1, Oly see level 11 onwards. Please help

 
ladywho
Jellyfish
Jellyfish
15 Posts

Re:Post any Viking Saga technical issues here only

[Post New]by ladywho on Sep 30, 14 9:43 PM
The issue with the Bonus Lv. "Wild Sheep" is also a problem for me also I get the first 33 and it starts another 33 again, and that's when before I can finish I get the error warning. I'm just as interested as to when a solution will be posted, It's such a fun
game and this just puts a damper on the excitement. I'm quite sure others would agree
that after paying you're hard won dollars for a product we all want satisfaction that these games works properly. I hope BF will do all they can to make us customers trust not be taken for granted.



Edited on 09/30/2014 at 9:45:43 PM PST


 

Re:Post any Viking Saga technical issues here only

[Post New]by isiskay on Feb 22, 15 2:00 AM
Re: Level 28 I have tried replaying this level multiple times w/out success. I have viewed multiple walk-throughs but, I do not get the "blue icon". Instead, I get an odd coating of "blue ice" over 1 building with a raindrop symbol on it. When I try clicking on the symbol, nothing happens. Eventually,the coating disappears & the building looks normal again. I activate the other icons w/no problem but, cannot activate the 4th. I believe something must be wrong with my game. OS = Windows 7 Please assist me so I can continue to enjoy the game. Thank you. isiskay

 

Counting of silver pieces doesn't work

[Post New]by rtzu12 on Apr 16, 15 6:42 AM
Chap 2 lv 14: the game doesn't count thourughly the collected silver pieces, I had 150 and it still was written 19.
No way to finish the level!!
Playing on Mac

Edited on 04/16/2015 at 6:43:44 AM PST


 

chap2 lvl 14 silver pieces

[Post New]by rtzu12 on Apr 16, 15 9:57 AM
....I found out that you have to collect wood - not as written silver pieces....

 
 
 
 
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