Re:Post Any My Singing Monsters Technical Issues Here

[Post New]by Teddywz on Sep 15, 13 1:43 PM
I started playing 3 days ago and I can't even get my first egg to hatch ! It says at the top of the page move monster but the egg is still sitting there with a cracked egg above it. When we came on today it says egg incubating, how long does it take ? I also get a frozen screen if I press FAQ button. PLEASE HELP !!!

 

Re:Post Any My Singing Monsters Technical Issues Here

[Post New]by worm_wood on Sep 15, 13 4:01 PM
Get the following error when trying to put a payment through in game:

We're sorry, it looks like there was a problem accessing our in-game store.

Don't worry, you can buy the full version of this game on our website and keep playing

Error code: 1320

Edit: PC version 1.1.6 - running on windows 7 home

Edited on 09/15/2013 at 5:07:57 PM PST


 
FishyFemale
Angelfish
Angelfish
1,174 Posts

Re:Post Any My Singing Monsters Technical Issues Here

[Post New]by FishyFemale on Sep 15, 13 4:28 PM
Teddywz, a couple of us answered you in other threads where you posted the same question. In case you haven't revisited there yet, your egg will be available to you if you click on the image of the cracked egg hovering above the egg, not the egg itself. Try it and see if it works. If not, there's probably a glitch in your game.

 
cmjones99
Guppy
Guppy
199 Posts

Re:Post Any My Singing Monsters Technical Issues Here

[Post New]by cmjones99 on Sep 18, 13 4:40 AM
I have trouble with it locking up my computer first thing in the morning. I have to hard boot to get out. Escape and soft booting won't work. It's only when the computer is running whatever background stuff it does after being turned on. My guess is that the game is trying to use a conflicting file. I have Windows Vista (sigh). If I'm patient and give the computer some time, this isn't a problem. I'm just letting you know, in case there is a programming glitch that you should be aware of.

I love this little game! I downloaded it with the expectation of deleting it within 10 minutes - I've been playing for over a week now. My granddaughters love it, too. Thank you so much for making one that my 4 y/o can play, and wants to play. She's so tired of the Diego/Dora type that teach colors and simple counting. She can't read yet so many of the games aren't playable for her, yet she needs a mental challenge - and this game has that. She turns the monsters on and off to vary the music. Please pass my thanks on to everyone who designed this one.

 
Patoot
Jellyfish
Jellyfish
12 Posts

Re:Post Any My Singing Monsters Technical Issues Here

[Post New]by Patoot on Sep 18, 13 6:50 PM
The game just cut out when I was up to level 54 in the memory game. I got no prizes to collect when I restarted the game. Such a massive disappointment and waste of a good chunk of gaming time. The game would not let me play the memory game again without paying 2 diamonds. So the game clearly knows I played today but has not recognised that I should have received prizes.

This is my first try of the free to play games from BFG after having purchased hundreds of games through BFG. Can anything be done to fix this?

Edited on 09/18/2013 at 8:22:01 PM PST


 
lynnstivers
Guppy
Guppy
156 Posts

Re:Post Any My Singing Monsters Technical Issues Here

[Post New]by lynnstivers on Sep 22, 13 9:00 AM
Usually I don't have any problems but this morning it started not regestering my clicks to gather coins from the monsters.

I tried closing and restarting it and now I'm getting a message box saying, "timeout loading game data" and it won't load.

I'll keep trying but I'd like to know why it's doing that. Is it a problem on my end - or is there too much traffic to the game online right now - or something else?

 
Gilead
Starfish
Starfish
54 Posts

Re:Post Any My Singing Monsters Technical Issues Here

[Post New]by Gilead on Sep 22, 13 9:23 AM
Same problem as lynnstivers, everything is fine then all of a sudden, clicking mouse doesn't collect coins from monster, or hatch the eggs, can click the map, click on an island, but nothing happens after.

So the problem is not on your end lynn, started acting like that yesterday for me, and did it again today just now.

 
lynnstivers
Guppy
Guppy
156 Posts

Re:Post Any My Singing Monsters Technical Issues Here

[Post New]by lynnstivers on Sep 22, 13 11:35 AM
Gilead - thanks for your input - it's helpful to know that I'm not the only one with the problem. Maybe there's still some things that need to be worked out for the PC version.

It finally loaded again and it's been playing ok mostly but it still doesn't recognize my clicks sometimes when I try to gather the coins.

I hope they get whatever is causing it worked out soon.

 
NLW64
Starfish
Starfish
44 Posts

Re:Post Any My Singing Monsters Technical Issues Here

[Post New]by NLW64 on Sep 22, 13 11:47 AM
I'm having the same problem. First, I couldn't collect from one monster, then couldn't click on that same monster to move it, but could move the one beside it. Then I got logged off the game. Now I can't get it back, I just get the message that it was taking to long. Figure I'll try again later today or tomorrow. Its to bad to lose all the coins I didn't get a chance to get today tho.

 
genkicoll
Stingray
Stingray
5,732 Posts

Re:Post Any My Singing Monsters Technical Issues Here

[Post New]by genkicoll on Sep 22, 13 12:07 PM
There is a glitch with the Hollow Log:

Once placed, if you move it, you can still see the log where it was originally, though it's not really there (you can place things on top of it, no happiness boost.)

 
cmjones99
Guppy
Guppy
199 Posts

Re:Post Any My Singing Monsters Technical Issues Here

[Post New]by cmjones99 on Sep 22, 13 12:46 PM
I'm having trouble getting logged in this weekend. It started yesterday, but today is worse. I keep getting "timed out" when trying to log in, occasionally it says "can't connect to server." I'm having to push the play button multiple times, upwards of 10 minutes, before finally getting in. And when I do get in, it's freezing up and booting me out. I got to level 21 in the "simon" game and got nothing for it. I'm having trouble collecting money and baked goods, I'm clicking on the popups and it won't do anything. I have to log out, and then fight to get back in.

Anyone else having this problem? I'm wondering if it's a game/server problem, or if the problem is on my end.

 
bfgSeine
Stingray
Stingray
5,158 Posts

Re:Post Any My Singing Monsters Technical Issues Here

[Post New]by bfgSeine on Sep 22, 13 12:53 PM
Hi everyone,

If you're experiencing issues with purchasing items in-game, please let our Tech Support Team know what's happening. Any specifics about error numbers or what's happening will help our team determine what's causing that.

If you're seeing issues with certain items not working, it may help to uninstall and reinstall the game. Information on doing that can be found here:

Uninstall / Reinstall a Game

If those tips aren't helping, please let our Tech Support Team know so they can assist you further.

Hopefully that helps,

bfgSeine

 
judy1689
Parrotfish
Parrotfish
487 Posts

Re:Post Any My Singing Monsters Technical Issues Here

[Post New]by judy1689 on Sep 23, 13 5:40 PM
gizmospooky wrote:I'm not sure if this is considered a technical issue, but whenever I open the game from the game manager it closes the game manager. It's not a huge issue, some other games do it as well, but not sure if there is a way to make it stop doing that.


I have the same issue, plus I also have to restart my computer after playing this game for a while as it affects my Norton Identity Safe. It causes it to hang up and I have to restart my computer every time just to log back in to Norton.

That issue bothers me, as I want to be sure that's is not opening up some type of problem for hacking. Especially after BFG automatically downloaded that casino game without permission.

How can I be sure this game is safe from hackers or other problems?

 
bfgSeine
Stingray
Stingray
5,158 Posts

Re:Post Any My Singing Monsters Technical Issues Here

[Post New]by bfgSeine on Sep 24, 13 9:32 AM
Hi judy1689,

I can assure you that all of our games are tested and virus-free. We take precautions to prevent game hacking and other similar issues as well. However, I do recommend letting our Tech Support Team know what's happening so they can look into why that program is having a hard time, and if it's connected to the game.

Hopefully they can get that resolved quickly!

bfgSeine

 

Re:Post Any My Singing Monsters Technical Issues Here

[Post New]by telergirl on Sep 25, 13 5:58 PM
I tried moving my level 15 Noggin from the Plant Island to the Gold Island and now it on both islands. How can I fix this as I need the space on the Plant Island.

I am playing this game on a PC.

 
dzbo
Seahorse
Seahorse
29 Posts

Re:Post Any My Singing Monsters Technical Issues Here

[Post New]by dzbo on Sep 27, 13 5:07 PM
cmjones99 wrote:I'm having trouble getting logged in this weekend. It started yesterday, but today is worse. I keep getting "timed out" when trying to log in, occasionally it says "can't connect to server." I'm having to push the play button multiple times, upwards of 10 minutes, before finally getting in. And when I do get in, it's freezing up and booting me out. I got to level 21 in the "simon" game and got nothing for it. I'm having trouble collecting money and baked goods, I'm clicking on the popups and it won't do anything. I have to log out, and then fight to get back in.

Anyone else having this problem? I'm wondering if it's a game/server problem, or if the problem is on my end.


I am having the same trouble. As soon as I got my 3rd island, it is hard to get back into the game once you leave it. Some times when I am playing the game...it acts real slow. It did not do that until I start buying more stuff for the 3rd island.

Can some one help us...please!!!!!

Edited on 09/27/2013 at 5:11:00 PM PST


 

Re:Post Any My Singing Monsters Technical Issues Here

[Post New]by FlamingJune1967 on Sep 27, 13 8:46 PM
telergirl wrote:I tried moving my level 15 Noggin from the Plant Island to the Gold Island and now it on both islands. How can I fix this as I need the space on the Plant Island.

I am playing this game on a PC.


your level 15 monster doesn't actually move from the original island... the Gold island exists in another dimension and the monster now inhabits both islands.

 

Re:Post Any My Singing Monsters Technical Issues Here

[Post New]by WiccanWoman530 on Sep 28, 13 12:50 PM
I have been having trouble logging in all weekend. The game freezes, can't collect coins/food etc, move monsters. Today I started moving all my lvl 15 Monsters to the gold Island.. it's fine until I try to "flip" a monster. Everytime it freezes, boots me off, then I can't log in at all. If I don't get to collect my from moving them there I'm going to be !

I have noticed this freezing up when collecting coins, booting out of the game and "can't connect to server" error, plus another something like "Trouble Downloading Game Data" when I try to log in, started happing the last 2 weeks, esp during "peak hours" (evening/dinner time and weekends).



How many other fish are having this problem too?

 

Re:Post Any My Singing Monsters Technical Issues Here

[Post New]by EllesLangille on Sep 28, 13 5:39 PM
cmjones99 wrote:I'm having trouble getting logged in this weekend. It started yesterday, but today is worse. I keep getting "timed out" when trying to log in, occasionally it says "can't connect to server." I'm having to push the play button multiple times, upwards of 10 minutes, before finally getting in. And when I do get in, it's freezing up and booting me out. I got to level 21 in the "simon" game and got nothing for it. I'm having trouble collecting money and baked goods, I'm clicking on the popups and it won't do anything. I have to log out, and then fight to get back in.

Anyone else having this problem? I'm wondering if it's a game/server problem, or if the problem is on my end.


YES - I've been having the same problem since yesterday. When I finally get in, the lag collecting coins, baking, etc is about 7 or 8 minutes from the click. Frustrating! This evening, I can't get logged in at all - keep getting a "TIMEOUT" message when loading my game data. Very unhappy right now ....


 
pianogrinder
Minnow
Minnow
265 Posts

Re:Post Any My Singing Monsters Technical Issues Here

[Post New]by pianogrinder on Sep 28, 13 6:09 PM
Same problem here with logging in, after I Do long in eventually after 3 or 4 tries, after that, when I start collecting coins I get this 5-10 second lag. then after I click on a monster after the lag it auto boots me off back to the title screen, then I can't log in at all due to timeouts. I have windows XP with a high speed cable connection, so this kind of thing should not be happening. If I could guess, YOU guys (big fish) are having server problems and overload. Please fix this issue ASAP. thank you.

 
 
 
 
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