Re:Post your World Mosaics Chroma Technical Issues Here Only!

[Post New]by speddoc on Mar 8, 14 1:11 PM
Finished all 150 levels, going back to fill in those I didn't get all three stars on. So, I was excited when I logged in today and it prompted me to update, said there were new bonus levels. I updated the game, rebooted my computer, started up the game...no new levels. Am I the only one? I'm also having the issues others have mentioned about adding friends. I see requests, click on the link, and generally nothing happens. Once or twice, I have been able to accept the requests, but then the people's names don't appear in the friend tab afterward.
jd

 

Re:Post your World Mosaics Chroma Technical Issues Here Only!

[Post New]by mend1ant on Mar 8, 14 7:23 PM
lilfilly24 wrote:I was playing earlier today and got the "internet connection lost" message, and now I'm getting the following fatal error:

Exception: Access Violation (code 0xc0000005) at address 64684C7A in thread 1434
Module: libbigfish.dx9.dll
Logical Address: 0001:00003C7A

0012F21C 64684C7A IGP_UpdateTexture+37EA
Params: 033FD1FE FFFFFFFF 0BDB28B8 0BDB28D4

StackWalk failed (error 299)

EAX:033FD1FE EBX:033FD1FE ECX:6144657A EDX:00000000 ESI:0BDB28D4 EDI:5E29A26B
EIP:64684C7A ESP:0012F214 EBP:0012F21C
CS:001B SS:0023 DS:0023 ES:0023 FS:003B GS:0000
Flags:00210206

Windows Ver: NT 6.0 Service Pack 1 Build 6001
DX9 Ver: 6.0.6001.18000
DSound Ver: 6.0.6000.16386

Product: World Mosaics Chroma
Version: v1.0.1
Time Loaded: 00:00:00
Fullscreen: Yes
Primary ThreadId: 1434

I have tried uninstalling and reinstalling, but it didn't help.


I'm having exactly the same problem! It's so frustrating. I managed to dodge it once by logging in as a Guest and then changing to my account then I made it to level 7 and got kicked out again with the same problem.

 

Re:Post your World Mosaics Chroma Technical Issues Here Only!

[Post New]by Stude51 on Mar 8, 14 7:49 PM
I can't get the game off pause. Any clues which button it is?

 

Re:Post your World Mosaics Chroma Technical Issues Here Only!

[Post New]by speddoc on Mar 8, 14 10:24 PM
I updated the game earlier today, and now it keeps crashing (and taking one of my 3 hearts every time it does it). I keep getting a fatal error message that says:

Exception: Access Violation (code 0xc0000005) at address 00402B46 in thread 548
Module: WorldMosaicsChroma.exe
Logical Address: 0001:00001B46

0A48FAC8 00402B46 0001:00001B46 WorldMosaicsChroma.exe
Params: 0A48FB6C 237305D6 00000010 00000025

0A48FB50 00402492 0001:00001492 WorldMosaicsChroma.exe
Params: 0A48FB6C 018BC2A0 00000025 00000002

0A48FBE0 0052A4BA 0001:001294BA WorldMosaicsChroma.exe
Params: 018BC2A0 00000001 00000025 1212FEB0

018B3D18 1000884C curl_slist_free_all+82C
Params: 00000000 00000000 00000000 00000000

StackWalk failed (error 0)

EAX:0A48FB44 EBX:1212FEB0 ECX:1212FEB4 EDX:EB3F0000 ESI:1212FEB4 EDI:0A48FB6C
EIP:00402B46 ESP:0A48FAC0 EBP:0A48FAC8
CS:001B SS:0023 DS:0023 ES:0023 FS:003B GS:0000
Flags:00010206

Windows Ver: NT 5.1 Service Pack 3 Build 2600
DX9 Ver: 5.03.2600.5512
DSound Ver: 5.3.2600.5512

Product: World Mosaics Chroma
Version: v1.0.1
Time Loaded: 00:02:37
Fullscreen: Yes
Primary ThreadId: 128C

 

Re:Post your World Mosaics Chroma Technical Issues Here Only!

[Post New]by bluesam on Mar 9, 14 4:45 AM
speddoc wrote:I updated the game earlier today, and now it keeps crashing (and taking one of my 3 hearts every time it does it). I keep getting a fatal error message that says:

Exception: Access Violation (code 0xc0000005) at address 00402B46 in thread 548
Module: WorldMosaicsChroma.exe
Logical Address: 0001:00001B46

0A48FAC8 00402B46 0001:00001B46 WorldMosaicsChroma.exe
Params: 0A48FB6C 237305D6 00000010 00000025

0A48FB50 00402492 0001:00001492 WorldMosaicsChroma.exe
Params: 0A48FB6C 018BC2A0 00000025 00000002

0A48FBE0 0052A4BA 0001:001294BA WorldMosaicsChroma.exe
Params: 018BC2A0 00000001 00000025 1212FEB0

018B3D18 1000884C curl_slist_free_all+82C
Params: 00000000 00000000 00000000 00000000

StackWalk failed (error 0)

EAX:0A48FB44 EBX:1212FEB0 ECX:1212FEB4 EDX:EB3F0000 ESI:1212FEB4 EDI:0A48FB6C
EIP:00402B46 ESP:0A48FAC0 EBP:0A48FAC8
CS:001B SS:0023 DS:0023 ES:0023 FS:003B GS:0000
Flags:00010206

Windows Ver: NT 5.1 Service Pack 3 Build 2600
DX9 Ver: 5.03.2600.5512
DSound Ver: 5.3.2600.5512

Product: World Mosaics Chroma
Version: v1.0.1
Time Loaded: 00:02:37
Fullscreen: Yes
Primary ThreadId: 128C



Same here

 
appiel
Guppy
Guppy
154 Posts

Re:Post your World Mosaics Chroma Technical Issues Here Only!

[Post New]by appiel on Mar 11, 14 8:40 AM
lilfilly24 wrote:I was playing earlier today and got the "internet connection lost" message, and now I'm getting the following fatal error:

Exception: Access Violation (code 0xc0000005) at address 64684C7A in thread 1434
Module: libbigfish.dx9.dll
Logical Address: 0001:00003C7A

0012F21C 64684C7A IGP_UpdateTexture+37EA
Params: 033FD1FE FFFFFFFF 0BDB28B8 0BDB28D4

StackWalk failed (error 299)

EAX:033FD1FE EBX:033FD1FE ECX:6144657A EDX:00000000 ESI:0BDB28D4 EDI:5E29A26B
EIP:64684C7A ESP:0012F214 EBP:0012F21C
CS:001B SS:0023 DS:0023 ES:0023 FS:003B GS:0000
Flags:00210206

Windows Ver: NT 6.0 Service Pack 1 Build 6001
DX9 Ver: 6.0.6001.18000
DSound Ver: 6.0.6000.16386

Product: World Mosaics Chroma
Version: v1.0.1
Time Loaded: 00:00:00
Fullscreen: Yes
Primary ThreadId: 1434

I have tried uninstalling and reinstalling, but it didn't help.

 
appiel
Guppy
Guppy
154 Posts

Post your World Mosaics Chroma Technical Issues Here Only!

[Post New]by appiel on Mar 11, 14 5:27 PM
bfgWendwater wrote:Hey there Everyone,

If you are having problems getting the game to work correctly, we highly recommend going to our <a href=http://bigfishgames.custhelp.com/app/home>Help pages</a>. Using our <a href=http://bigfishgames.custhelp.com/app/home>Help pages</a> is always the quickest way to get technical problems resolved. Here are a few suggested articles that have helped many people correct these types of problems in the past:

<a href="http://bigfishgames.com/help/index.html?rn=166"> Game Crashing, Freezing, or Blank Screen </a>
<a href="http://bigfishgames.com/help/index.html?rn=438">Game Compatibility</a>

While we can offer a known solution for technical issues in the Forums, or other tech savvy pond residents can swim by with good tips and suggestions, we cannot provide the same excellent level of support provided by our Customer Support team.

The Forums are not very well suited for the kinds of information gathering and troubleshooting that get these types of issues corrected quickly.

If there is a problem with the game, our Support Team can also gather necessary information on what types of computers are being affected by the problem and deliver this information to the developer for a fix.

If you are not able to get a game working properly using our <a href=http://bigfishgames.custhelp.com/app/home>Help pages</a>, please get in touch with our Customer Support team, you can find a link to contact our Support team on the front page of our <a href=http://bigfishgames.custhelp.com/app/home>Help pages</a>.

When posting in this thread and also when contacting our Support Team, it would be helpful if you could state what system you are playing the game on (i.e. PC, MAC or Mobile), so we can provide you with the appropriate support as quickly as possible.

*Finally, please reserve this thread for tech issues only. If you are seeking game play assistance (i.e. hints and tips), the best thing to do is to start a new thread in the game's Forum by clicking on 'Create New Discussion.'

Edited on 03/11/2014 at 5:28:00 PM PST


 

Re:Post your World Mosaics Chroma Technical Issues Here Only!

[Post New]by TashaYar1967 on Mar 13, 14 10:18 AM
I am also having the "Fatal Error Issue", but the newest thing today is that it just closes the game all on its own, like I closed. Game Manager comes back up as usual, and then when I tried to get back into the game I had one less heart.
That's really annoying.

 

Re:Post your World Mosaics Chroma Technical Issues Here Only!

[Post New]by Overantiquated on Mar 14, 14 7:28 PM
Well let's make it a total of Four games down via the dreaded updates. As far as contacting Customer Support...well it doesn't help at all...here is my new error code.
"Error while unpacking program, Code LP5. Please contact the author. " So..I am asking you to forward this on to the TECH??? Team as stated by the Error Code. At this rate..all 100 plus games I've received thru BF, should all be down by summertime! hmmm?

 
bjcs319
Guppy
Guppy
169 Posts

Re:Post your World Mosaics Chroma Technical Issues Here Only!

[Post New]by bjcs319 on Mar 15, 14 6:54 AM
Not sure if this is technical or not. I was happy to see an update for this game. Reinstalled the game. No new levels. Any infor would be appreciated. I love this game. Thank you.

 
gvierg
Lobster
Lobster
81 Posts

Re:Post your World Mosaics Chroma Technical Issues Here Only!

[Post New]by gvierg on Mar 17, 14 3:15 AM
it always loses internet connection after a short time playing, even though i'm fully connected

 
medusa2468
Minnow
Minnow
275 Posts

Re:Post your World Mosaics Chroma Technical Issues Here Only!

[Post New]by medusa2468 on Mar 18, 14 2:47 AM
If the latest GAME UPDATE does not show up in your game manager, here are some steps that ended up working for me.

In the BFG game manager...
Click "Options" in the upper right
Click "Downloads" tab
Choose "Manually"
You should see a new "Check For Updates" button pop up
Click that button
You should then see that 1 update is available, and you can follow the prompts to choose the WM Chroma update and tell it to install.

Remember to reset your updates back to Automatic after you're done.

Note: If you already show "Manually" as selected when first clicking on "Downloads," try choosing "Automatically" and click OK to save, close and reopen the game manager, then retry these steps to choose "Manually."

Good luck!!

 
cmjones99
Guppy
Guppy
199 Posts

Re:Post your World Mosaics Chroma Technical Issues Here Only!

[Post New]by cmjones99 on Mar 19, 14 11:16 AM
I played earlier this morning with no problems. Went through my inbox and sent lives to everyone. I had plenty of lives that had been sent to me (thanks to all my peeps). Just now I tried to get a life, and my inbox is blank. I can't access my friends, either. Anyone else having trouble?

 
Valdy
Marlin
Marlin
9,383 Posts

Re:Post your World Mosaics Chroma Technical Issues Here Only!

[Post New]by Valdy on Mar 19, 14 5:31 PM
What I had trouble with was that when I went back into the game (about 12 hours ago), all I got was a black screen, and my cursor being able to move around it. Took a while until I was able to exit via the Task Manager. Now I don't know whether I want to get back in and try it again. Once burned and all that...

 

Re:Post your World Mosaics Chroma Technical Issues Here Only!

[Post New]by lilfilly24 on Mar 19, 14 6:32 PM
Still getting the "Access Violation" fatal error. As long as I keep playing I'm OK, but as soon as I quit the game, I can't get back in. If I uninstall, restart my computer, then reinstall, I can usually play again, but sometimes I have to uninstall and wait a day before it will work.

 
bfgWendwater
Dogfish
Dogfish
1,911 Posts

Re:Post your World Mosaics Chroma Technical Issues Here Only!

[Post New]by bfgWendwater on Mar 20, 14 3:20 PM
Hey All,

I'm very sorry to see that some of you are getting Access Violations since the recent update.

Please click on the blue link below for a help article with some great troubleshooting tips for these kinds of errors:

Access Violation

If that doesn't help, feel free to contact our Tech Support Team with a Dr. Felix Report. One of our Reps can help sort out this problem and provide some feedback.

I hope this gets resolved quickly!

bfgWendwater

Edited on 03/20/2014 at 3:20:54 PM PST


 
appiel
Guppy
Guppy
154 Posts

Re:Post your World Mosaics Chroma Technical Issues Here Only!

[Post New]by appiel on Mar 24, 14 5:56 PM
mend1ant wrote:
lilfilly24 wrote:I was playing earlier today and got the "internet connection lost" message, and now I'm getting the following fatal error:

Exception: Access Violation (code 0xc0000005) at address 64684C7A in thread 1434
Module: libbigfish.dx9.dll
Logical Address: 0001:00003C7A

0012F21C 64684C7A IGP_UpdateTexture+37EA
Params: 033FD1FE FFFFFFFF 0BDB28B8 0BDB28D4

StackWalk failed (error 299)

EAX:033FD1FE EBX:033FD1FE ECX:6144657A EDX:00000000 ESI:0BDB28D4 EDI:5E29A26B
EIP:64684C7A ESP:0012F214 EBP:0012F21C
CS:001B SS:0023 DS:0023 ES:0023 FS:003B GS:0000
Flags:00210206

Windows Ver: NT 6.0 Service Pack 1 Build 6001
DX9 Ver: 6.0.6001.18000
DSound Ver: 6.0.6000.16386

Product: World Mosaics Chroma
Version: v1.0.1
Time Loaded: 00:00:00
Fullscreen: Yes
Primary ThreadId: 1434

I have tried uninstalling and reinstalling, but it didn't help.


I'm having exactly the same problem! It's so frustrating. I managed to dodge it once by logging in as a Guest and then changing to my account then I made it to level 7 and got kicked out again with the same problem.

 
appiel
Guppy
Guppy
154 Posts

Re:Post your World Mosaics Chroma Technical Issues Here Only!

[Post New]by appiel on Mar 26, 14 4:48 PM
lilfilly24 wrote:I was playing earlier today and got the "internet connection lost" message, and now I'm getting the following fatal error:

Exception: Access Violation (code 0xc0000005) at address 64684C7A in thread 1434
Module: libbigfish.dx9.dll
Logical Address: 0001:00003C7A

0012F21C 64684C7A IGP_UpdateTexture+37EA
Params: 033FD1FE FFFFFFFF 0BDB28B8 0BDB28D4

StackWalk failed (error 299)

EAX:033FD1FE EBX:033FD1FE ECX:6144657A EDX:00000000 ESI:0BDB28D4 EDI:5E29A26B
EIP:64684C7A ESP:0012F214 EBP:0012F21C
CS:001B SS:0023 DS:0023 ES:0023 FS:003B GS:0000
Flags:00210206

Windows Ver: NT 6.0 Service Pack 1 Build 6001
DX9 Ver: 6.0.6001.18000
DSound Ver: 6.0.6000.16386

Product: World Mosaics Chroma
Version: v1.0.1
Time Loaded: 00:00:00
Fullscreen: Yes
Primary ThreadId: 1434

I have tried uninstalling and reinstalling, but it didn't help.

 

Re:Post your World Mosaics Chroma Technical Issues Here Only!

[Post New]by longkaye on Apr 18, 14 6:19 PM
I am playing chroma on my PC. When I get to level 26 the system bombs out, gives an error message and costs me a life when I get back in.

This sounds like a technical issue to me.

Please fix this problem.

Thanks

Kaye Long


 
eskarina_
Guppy
Guppy
160 Posts

Re:Post your World Mosaics Chroma Technical Issues Here Only!

[Post New]by eskarina_ on Apr 25, 14 7:24 AM
every time i send a life from my inbox, i lose one of the received lives from my inbox - an annoying bug in the game?

 
 
 
 
Go to: