Re:Please post your TECH ISSUES for Awakening: The Redleaf Forest Collector's Edition here

[Post New]by BigcatXK on Jun 5, 14 6:44 AM
Re mouse not visible query, followed BFG advice re cursor trails and it WORKED!!!
Thanks.

 
Rhondalay
Seahorse
Seahorse
37 Posts

Re:Please post your TECH ISSUES for Awakening: The Redleaf Forest Collector's Edition here

[Post New]by Rhondalay on Jun 5, 14 9:23 AM
I'm having the same issue many others are having. In the bonus chapter, the butter is now not accessible because I played the mini game and the game closed and now can't zoom in to take the butter! I'm stuck and can't finish the game. Please issue a fix for this...I do NOT want to have to start the WHOLE game all over just to complete the bonus chapter :-(

 
jennsmom
Angelfish
Angelfish
1,207 Posts

Re:Please post your TECH ISSUES for Awakening: The Redleaf Forest Collector's Edition here

[Post New]by jennsmom on Jun 5, 14 11:46 AM
Got as far as the centaur healer's hut and now my cursor doesn't work. I can take an item (feather duster, crowbar) and use them, but can't do anything with just the cursor.

Edit to add: Changed to the system cursor and could take all items and everything worked fine. After I left the hut, I went back to the game cursor with no additional problems.

Edited on 06/06/2014 at 5:13:01 AM PST


 
coqa
Seahorse
Seahorse
35 Posts

Re:Please post your TECH ISSUES for Awakening: The Redleaf Forest Collector's Edition here

[Post New]by coqa on Jun 5, 14 12:40 PM
Why does my screen keep flashing? This has happened on several games. Normal solved by changing cursor, but not in this instance. Good job I am not epileptic!

 

Re:Please post your TECH ISSUES for Awakening: The Redleaf Forest Collector's Edition here

[Post New]by michelou1 on Jun 6, 14 11:20 AM
So, I tried to use the needle and thread on the conveyer belt before placing the wheel and got a message at the top that says TOOLTIPTXT_USED_wheel_cu019c_belt. I was able to continue on, but it was a tad confusing, obviously there is just some missing text for that action or something like that, but I thought at first the game had broken.

 

Re:Please post your TECH ISSUES for Awakening: The Redleaf Forest Collector's Edition here

[Post New]by NanaRen on Jun 6, 14 11:52 AM
Robilyn wrote:I got a warning that my computer did not me the requirements for this game. I my encounter problems. What the heck does that mean? I have never seen a message like that before.


I am having the same problem! I also have never seen a message like this, nor ever had any problems installing any BF games. Any ideas? Thank you!

 
jillaroogirl
Minnow
Minnow
299 Posts

Re:Please post your TECH ISSUES for Awakening: The Redleaf Forest Collector's Edition here

[Post New]by jillaroogirl on Jun 7, 14 12:07 AM
NanaRen wrote:
Robilyn wrote:I got a warning that my computer did not me the requirements for this game. I my encounter problems. What the heck does that mean? I have never seen a message like that before.


I am having the same problem! I also have never seen a message like this, nor ever had any problems installing any BF games. Any ideas? Thank you!


I got the same message and so am reluctant to try the game. Is it just a glitch?

 
Qismet
Minnow
Minnow
206 Posts

Re:Please post your TECH ISSUES for Awakening: The Redleaf Forest Collector's Edition here

[Post New]by Qismet on Jun 10, 14 9:49 AM
I got the same warning message about my computer not meeting requirements. I was able to play the entire sample of the game without any issues. Should I be okay for the rest of the game?

Q

 

Re:Please post your TECH ISSUES for Awakening: The Redleaf Forest Collector's Edition here

[Post New]by baragels22 on Jun 10, 14 9:04 PM
Hello
I have issues with the cursor. It doesn't appear in the game, from the start-up where one could press 'skip' to the sign in, to actual game play. I know the cursor energy is there because when I pass over certain objects they becomes highlighted. I don't know how to fix this. I have gone through control panel, computer, the graphic programs. I have done numerous trouble shooting 'things', started and restarted my computer and I still do not have cursor for this game. and BTW I do not have the cursor for the Phantom of the Opera game. But all other games work.
any help is appreciated.

 
T_Doctor
Starfish
Starfish
47 Posts

Re:Please post your TECH ISSUES for Awakening: The Redleaf Forest Collector's Edition here

[Post New]by T_Doctor on Jun 11, 14 8:06 AM
BigGameFish wrote:The Strategy Guide is unfinished - it only list the first 10 moves per chapter. The

Bonus Chapter puzzles were REALLY hard without the guide and I was wondering

if the guide is supposed to be that way or if it's a tech issue


I am having the same issue, the bonus guide is not complete. There are arrows but they don't move it past a certain point.

Honestly this is the second game I have purchased in one week, the other being Tiny Tales 2, that is not working correctly and have gotten no help from Big Fish.

Not a happy fishy.

 
Melia1
Jellyfish
Jellyfish
10 Posts

Re:Please post your TECH ISSUES for Awakening: The Redleaf Forest Collector's Edition here

[Post New]by Melia1 on Jun 12, 14 11:04 AM
I can't get the game to install. We just upgraded from Win XP to Win 7. I lost my game manager, but when I tried to download and reinstall it, I got a message (no error number or anything) from bigFish saying that there's a problem and to contact BigFish. I also can't install this new game that I purchased yesterday. I can't install ANY game I've got in my account. Help!
I contacted BigFish two days ago. No answer, yet. Anyone here know what to do?

Edit: I uninstalled the old game manager. After doing that, I reinstalled it and it worked. The games are back.

Edited on 06/12/2014 at 1:16:20 PM PST


 
pedeymom
Starfish
Starfish
50 Posts

missing guide & spear problem

[Post New]by pedeymom on Jun 12, 14 3:48 PM
use your dragon on the spear on the anvil & hammer it straight . I am also frustrated with the guide

 
idbeek
Starfish
Starfish
58 Posts

Re:Please post your TECH ISSUES for Awakening: The Redleaf Forest Collector's Edition here

[Post New]by idbeek on Jun 15, 14 12:17 PM
T_Doctor wrote:
BigGameFish wrote:The Strategy Guide is unfinished - it only list the first 10 moves per chapter. The

Bonus Chapter puzzles were REALLY hard without the guide and I was wondering

if the guide is supposed to be that way or if it's a tech issue


I am having the same issue, the bonus guide is not complete. There are arrows but they don't move it past a certain point.

Honestly this is the second game I have purchased in one week, the other being Tiny Tales 2, that is not working correctly and have gotten no help from Big Fish.

Not a happy fishy.


My strategy guide only gives me clues to what I've already done. Kinda defeats the purpose, huh?

 

Re:Please post your TECH ISSUES for Awakening: The Redleaf Forest Collector's Edition here

[Post New]by pendron on Jun 16, 14 7:29 PM
Hello - Just downloaded the Redleaf forest and I too am having cursor issues. The game cursor (the golden arrow) has to be about half an inch below what I want to click for it to work. This happened on the very first screen, when you choose your profile, and continued into the first scene with the centaur and the first search and find. I did not go beyond this because I couldn't really tell what I was clicking on. I am currently re-installing the game, but I saw a mention of "cursor trail" above, and I don't know what that is... any advice is appreciated, as I already bought the game.

Running it on a Mac OSX 10.9.3

 

Re:Please post your TECH ISSUES for Awakening: The Redleaf Forest Collector's Edition here

[Post New]by MunchkinKat on Jun 22, 14 5:40 PM
This is similar to the butter issue - I am also in the bonus chapter. (I did pick up the butter!) I followed the strategy guide because I was a little stuck, and when I used the "long hook" to open the scroll/map on the chalk board, the "Witch Sigil" never appeared. Now I can't follow the little girl outside... Playing on PC. Does anyone know if uninstalling/reinstalling will fix this issue? Will I lose my progress?

 

Re:Please post your TECH ISSUES for Awakening: The Redleaf Forest Collector's Edition here

[Post New]by MunchkinKat on Jun 24, 14 11:28 AM
Update:

After re-opening the game, the witch's sigil did appear in the spot it was said to be. Perhaps simply exiting and re-opening the game could help with the butter issue as well?

 

Re:Please post your TECH ISSUES for Awakening: The Redleaf Forest Collector's Edition here

[Post New]by femtoamy on Jun 26, 14 4:16 AM
Anyone know how I can get back into the game to get more of those flower tokens? I've spent all my token in the garden, it says to go back into the story to find more, but the game won't let me get back into the story without creating a different persona.

 
Eyereen
Jellyfish
Jellyfish
16 Posts

Re:Please post your TECH ISSUES for Awakening: The Redleaf Forest Collector's Edition here

[Post New]by Eyereen on Jun 28, 14 2:39 AM
Help please! I can't cross the river with the rope, the game crashes every time I try.
I'm on a Mac using OS 10.6.8, I've already cleared caches, updated flash, un- and reinstalled the game... I don't know what else to do, any ideas. This is no fun as this happens quite early in the game. Btw I've done all that is recommended at the help center...

 
sroe
Sea Anemone
Sea Anemone
5 Posts

Re:Please post your TECH ISSUES for Awakening: The Redleaf Forest Collector's Edition here

[Post New]by sroe on Jun 28, 14 6:59 PM
At the end of the regular game, the 3 tracing puzzles - I can’t get the third one to work. I know what to do and am doing it correctly but it just doesn’t work. The first 2 work fine, the 3rd? Nothing happens.

 

Re:Please post your TECH ISSUES for Awakening: The Redleaf Forest Collector's Edition here

[Post New]by Butterflies2 on Jul 2, 14 6:18 AM
I bought this......but when the game comes up a box pops up that says.."YOUR COMPUTER DOES NOT MEET THE GAME SYSTEM REQUIREMENTS. YOU MAY EXPERIENCE GRAPHIC ERRORS."...............I am not a computer pro....LOL...so I have no idea what this means. I played the game all the way through,but not sure if I seen or got everything the game offers. Please help me if you can!

Thank you.
Sandy Mannon

 
 
 
 
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