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When are the folks who made this game going to fix it???? It loads with a flicking screen and then freezes up my whole computer??? I would either like a refund or another game, how do I go about getting something done???

Suzisco wrote:I downloaded this game a wee while ago and never had a problem with it. I got to level 150. Thik i was addicted to it for a while lol!

Suzisco wrote:I downloaded this game a wee while ago and never had a problem with it. I got to level 150. Thik i was addicted to it for a while lol!

Sorry about the "funny" repeats tried to delete it????? think I was in the wrong reply place to ask this of suzico
I also downloaded the game everything plays okay...but cannot get past third castle, need red jewels..none there to get. any tips please suzico

Duhrunt wrote:My Jewel Match 2 game has a virus called W32/Sdbot.worm located in C:/Program Files\Jewel Match 2\pkbgsgw.exe I have done everything that I was told to do but, it still gives me that when I try to install. BFG has great games and I just can't believe this is happening.

There is a virus in the game alright. I played on another site(demo) and it played alright.
I am really disapointed, because I like the game.
Please fix the game BF, that will make everyone happy,including me.

I also paid for the Jewel Match 2, downloaded made it more the 3/4 to the end. The next day I went to play and the game was GONE!!! Tried to download it several times and get "installation failed". I sent an e mail to Big Fish and as of yet have had no response. This is the 1st. time in over a year that I have had a problem but I am not happy with paying for something I can not use. I have not gotten a virus message in regards to this game. Any chance in sending those of us having a problem a disc to download the game? I also played one hour from another site with no problems.
Thanks

why is my highscore gone? It´s always empty:-(

I have been playing for a while but my biggest problem is that I get to say level 40 and the next time I go in it has shot be back to level 1. Not sure what gives with that. any suggesions?

this game did something to my graphics driver.. now have to reformat my laptop.. can't even boot in to safe mode. I like this game it's too bad, and now I'm a little cranky. Will not play on my desktop as well.

smh218 wrote:When I play relaxed mode I why do I still get a time limit? Is there any way to eliminate it? because of problems I uninstalled and reinstalled now can't use relaxed mode at all HELP!!!!

I too have had problems with Jewel Match resetting itself to Level 1. So I wrote to the support email address and followed the suggestions how to resolve the issue, but it happened again.

I use an Apple iMac and believe also that there is a virus of some sort in Jewel Match 2. I have had to rebuild certain folders several times.

This is not the first time I have purchased buggy games from Big Fish. This is the third game that has not played properly.

If you want a decent game site, skip this place
and go to http://www.fenomen-games.com/
They have more choices and better prices also without having to join.

Curious, i am, as to why this game doesn't run well now that i've purchased it. Not only have i played it on several different computers, i have played it from several different sites, even suricate [tho that was the first jewel match]. Several times i uninstalled the bfg installation and reinstalled it. Still it is not running well. Prior to now, i have been exceptionally pleased with the bfg offerings and downloads.

smh218 wrote:THANK YOU a GREAT company I had not read the problems with this program and bought it. I had same problems and went to the live chat. Got to talk to some one with in 15 minutes and got a credit with not a problem. I will buy the game again when BFG gets a new one that works. Thanks for listening to your customers what a rare company tell your head guy we love your business policies and I will remain a loyal customer as will many family and friends SMH218

I can't remember what date I bought this game but I tried to download this game again today and it ran but when I try to play The screen just flashes and drives me crazy. Please fix this game.

Does anybody know if this game was ever fixed? It's on the Daily Deal on toolbar tonight. I love JM1 and would love this one if it works. But now that I read all the posts it sounds like it had big problems from a year ago to recently. Seems they wouldn't try selling it again if the forum has so many complaints, already paid to reformat my pc this year from a virus and sure don't want to risk polluting and crashing my laptop with Vista or graphics card. I play games on laptop. I have AVG too and updated daily. Advice?

The issues some were having is why I didn't buy it ages ago Puzzledone but I decided to demo it again now that it's on special, am at level 9 with no issues and I bought it. No idea if this is a rebuild or the problems some were having had to do with their operating systems but since I like it so well (even more than the first JM) I decided to chance it.

OMG! Do not run out of time playing this game! My computer has frozen up every time I run out of time on a level! Is there a fix for this problem? From all the other posts I have read on this game, alot of others are getting the same problem of freezing up. And is there a way to stop the gems from turning all the time. This is so hard on the eyes!

Is any one else having trouble with this game freezing up, I'm on level 24 but it takes me forever becasue I have to keep turning it off and them restarting. Any suggestions?

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