Error Message

bfgErie wrote:We now have a new version of Yard Sale Hidden Treasures that corrects this issue. Simply uninstal the old version of the game and then redownload the game from our website. We apologize for the inconvenience.

Hi all, this was posted on one of the other threads. It looks like they've fixed the problem (fingers crossed)

Yep.. getting an error when I try to load game, says currently have another game running, however, I do not have another game running. Two of my friends who are club members are having the same trouble and one of them was almost finished playing it.. but it stopped working for her as well. So, it must be an issue with Bigfish and not just an issue with the download file, because she downloaded it a few days prior to when I downloaded it and it was working until the other day. so wierd..

And the redownload didn't fix the problem... just so you know... It doesn't give the same error message, but it still won't load.

My best advice to you if you are still having problems with the game is to contact BF games tech support via email or (if you are a BF games member) to do live support tomorrow. I realize everyone is frustrated with the game not working, and I guess they thought they had it fixed, but it may not be (or maybe it's a new problem, who knows) but they really are good about providing support as long as you contact them and let them know what's going on. And just so you guys know, posting your technical problems on the forums isn't really going to get you very far because they are still going to tell you to contact support. I've been here long enough that I know how the process works, and they are going to tell you to contact support. Just a little friendly advice.

Just a question to double-check. Did you UNinstall the old version of the game and delete the program folder, etc if any bit remained? Sometimes all the bits or the program folder don't delete with the uninstall and that can cause conflict issues.
Otherwise, sillyfeet is correct ... contacting Tech Support is your best bet.
Good Luck

Had the same issue as everybody. In addition when I uninstalled the game I was unable to reinstall it and the download would interrupt. I checked all of my program folders to ensure the files were uninstalled and after a few minutes tried to reinstall from my purchase history. The download site may be busy and patience may be the best thing. Just an FYI

tuesday, do not try to re-download from purchase history. By doing so you're downloading the version that had the problem. You want to download from the game itself.
...I have had the download interrupt a couple of times. Look to the right. There is a little down arrow. Wait a few minutes then click that arrow. The download starts again from the beginning. It worked both times for me. good luck

I got a newsletter today from BFG saying the glitch was fixed once it's uninstalled, downloaded and reinstalled again, but nothing... Anyone been lucky?

it worked for me, I'm sorry that you're still not having much luck.

if cesse's suggestion doesn't work, send an email to tech support, I'm sure they'll be able to help

You have to be careful to download from the website and not your purchase history. At least, that's what others are saying.

yes sillyfeet i read that before, and i didn't buy this game, i just wanna try the 1-hr trial first but it just won't work for me

having same problem,contacted customer support,did everything they said including taking firewalloff my computer,game stilldoes not work,i think it is a problem with the game it self,try on other game sites same problem

I didn't have any problems with Carribean Hideaway,until now.When I went to play it,it said(Error:Access Violation at 0X0230E0A6)Program terminated!I'm pissed!!!

Master of Mysteries: Crime of Fashion. Completed entire game. Now it tells me ''another game is running.." So, going by BFG's Help I rebooted, no change. I've uninstalled twice and downloaded, still getting "another game is running..." Emailed BFG's customer support only to get "still catching up from holidays" .. duh, that's 3 wks ago. Seems I get this a lot with BFG's games, and still get the same answer ''we're behind...at least 72 hrs..." Love BFG and games but getting help is a real pain!