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Add me to the list of issues with the Match 3 game
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I wasn't going to even play the demo, just buy it on Monday, but am really happy I decided to play first, as I'm stuck at the first Match 3 game! The stupid tutorial green arrow won't leave!!!
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Got the same problem as others. Have a black screen on level 24. I have Windows 7 withouth any problems before level 24. When do we have an upgrade or something to settle this problem?
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AH HA! I went back in and found that I can move in the Match 3 game by clicking and holding down and then sliding!
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I'm also having freezing issues, but not in the match 3. I don't know the level, but I'm playing the kitchen scene with scrambled clues. After about the 4th customer, it froze. I used Task Manager to exit the game, re-started and this time it was on the 5th customer and it froze again. I'm on Windows 8.1.
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Had no problem playing free version. As soon as I used a game credit I went back in to continue level 54 and it's stuck on the loading screen. Tried reinstalling to no avail. Very annoyed. Running on Windows 10.
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Level 142, kitchen, repeatedly freezes with no way out except Task Manager.
Playing on PC with Windows 7
Very frustrating
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Ditto. Going to contact tech support now. SO ANNOYING
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freezing up, blackscreen, level 24 match 3. sooooo disappointed, any chance getting another game for my only game credit? I have windows 10 and have gone through all the help steps.
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Hi Everyone,
I'm sorry that players are experiencing issues with this particular game. In regards to the freezing issues, please look at the following help article:
Game Crashing, Freezing, or Blank Screen
If you are running on Windows 10, the following help article may contain hints:
Windows 10
If the issues are still showing up, please contact our Technical Support Team with a Dr. Felix Report. We definitely want to help get things up and running everyone. The support team is always willing to help further troubleshoot.
bfgBellerophon
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