lizysfog
Jellyfish
Jellyfish
11 Posts

Re:Hotel Dash - Invalid License?

[Post New]by lizysfog on Nov 21, 09 12:48 PM
Ditto for my Mac!

 
creeo
Sea Anemone
Sea Anemone
4 Posts

Re:Hotel Dash - Invalid License?

[Post New]by creeo on Nov 21, 09 12:55 PM
Ditto for my Mac too!

 

Re:Hotel Dash - Invalid License?

[Post New]by riurik1 on Nov 21, 09 3:38 PM
Same for me on a mac.

 

Re:Hotel Dash - Invalid License?

[Post New]by agraham1003 on Nov 21, 09 4:49 PM
Same for me on my MAC!! Is very frustrating!!!

 

Re:Hotel Dash - Invalid License?

[Post New]by lolipop565 on Nov 21, 09 5:42 PM
Grrr! I'm so mad--I'm having the same problem as you all. Bought the game (MAC) and put it key code....invalid license,

The rest of my weekend is slammed so I was really looking forward to playing tonight. I hope it's not a 48 hour response time!

 

Re:Hotel Dash - Invalid License?

[Post New]by nancythesleuth on Nov 21, 09 5:43 PM
Thank God I checked this forum. I bought the Mac version as well and the keycode gave me the error. Haven't contacted the support people yet, I assume they're not working on weekends?

 

Re:Hotel Dash - Invalid License?

[Post New]by wolfdog911 on Nov 21, 09 6:44 PM
Mac here too but I am not even getting that far, I can't download, it stops and gives an error about unarchiving issues.

 
quakquak
Jellyfish
Jellyfish
12 Posts

Re:Hotel Dash - Invalid License?

[Post New]by quakquak on Nov 21, 09 7:52 PM
They are working. Sadly, they replied with a standard answer (that is, if you entered your name correctly). Been a member since 2007 so I've unlocked numerous games, so it really can't be that.

Replied and waiting for response. Yet again.

 

Re:Hotel Dash - Invalid License?

[Post New]by lolipop565 on Nov 21, 09 9:54 PM
That sucks quakquak! Hopefully someone will realize that there are numerous emails regarding this issue and give you a better answer than "check the name you entered"

I even put in my customer service message that this is the 52nd game I've purchased from BFG and never had a problem before---we'll wait and see if I get the same response.

 
quakquak
Jellyfish
Jellyfish
12 Posts

Re:Hotel Dash - Invalid License?

[Post New]by quakquak on Nov 21, 09 9:58 PM
Hi lolipop,

I concur. I've directed their attention to this forum thread to let them know just how many people are having problems with this game. AND it's definitely not a "keying in" error.

even suggest 2 solutions. see if they pick on quick service recovery.

 
bfgErie
Catfish
Catfish
1,538 Posts

Re:Hotel Dash - Invalid License?

[Post New]by bfgErie on Nov 21, 09 10:05 PM
Hi everyone,

I am very sorry to hear that our Mac customers are having trouble with Hotel Dash. We are aware of the problem with the Mac version of Hotel Dash and we are looking into it. I believe that this should be resolved very soon. Once we have this corrected, one of the moderators will post an announcement in this forum with instructions on how to correct the error.

Once again, we apologize for the trouble. We will get this problem corrected as soon as we possibly can.

bfgErie

 
quakquak
Jellyfish
Jellyfish
12 Posts

Re:Hotel Dash - Invalid License?

[Post New]by quakquak on Nov 21, 09 10:07 PM
Hi bfgErie,

That's good to hear! We are dying to play this game and de-stress a little over the weekend before Monday hits us again.

Looking forward to receiving the resolution soon.

 
quakquak
Jellyfish
Jellyfish
12 Posts

Re:Hotel Dash - Invalid License?

[Post New]by quakquak on Nov 22, 09 6:36 PM
My patience is wearing thin as I checked this forum every day. Is it only me?

bfgErie, I'm sorry to press...but when can we expect a resolution?

If the problem can't be solved soon, maybe you can refund the fees/game credit to the members who bought the game and at a later date, they would purchase the game when it's ready to be played? If not, send the unlocked version to the members who wrote in with problems after verifying that they have paid for the games?

 
muffyvan
Jellyfish
Jellyfish
12 Posts

Re:Hotel Dash - Invalid License?

[Post New]by muffyvan on Nov 22, 09 8:42 PM
Me too! I've been checking this forum a few times a day. When can we expect a resolution?

 

Re:Hotel Dash - Invalid License?

[Post New]by Izzieisis on Nov 23, 09 8:32 AM
Any news yet? I wish I had checked this thread before buying Hotel Dash.

 
quakquak
Jellyfish
Jellyfish
12 Posts

Re:Hotel Dash - Invalid License?

[Post New]by quakquak on Nov 23, 09 8:47 AM
Sadly, nope. Start of the new workweek. Let's cross our fingers (and toes) that they resolve this soon. I'm getting really disappointed.

 

Re:Hotel Dash - Invalid License?

[Post New]by kimberglass on Nov 23, 09 10:02 AM
I had the same exact problem. I re installed it 3 times and it kept saying invalid license. finally, i restarted the computer and re installed it again and it worked.

 
quakquak
Jellyfish
Jellyfish
12 Posts

Re:Hotel Dash - Invalid License?

[Post New]by quakquak on Nov 23, 09 10:13 AM
Hi Kimberlyglass,

YOU ARE A GEM!!! Thank you!! It worked everyone!! Try try...


 

Re:Hotel Dash - Invalid License?

[Post New]by Izzieisis on Nov 23, 09 10:13 AM
I've just done the same as kimberglass and it's working now. Thank you

 
bfgCelebes
Flounder
Flounder
2,038 Posts

Re:Hotel Dash - Invalid License?

[Post New]by bfgCelebes on Nov 23, 09 10:20 AM
Hi folks,

It's true - we got a new build! You can read more about it by clicking here.

Cheers!

~~~bfgCelebes~ ~~~

 
 
 
 
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