Re:Update on Known Technical Issue!

[Post New]by birdcatfish on Jan 26, 10 4:48 PM
Me too!

1,538 Posts

Re:Update on Known Technical Issue!

[Post New]by bfgErie on Feb 1, 10 5:39 PM
We now have a new version of Dark Tales: Edgar Allan Poe`s Murders in the Rue Morgue available now. This new version of the game corrects the problem with the game crashing on computers using the Mobile Intel 4 Series Express Chipset.

We apologize greatly for the trouble. Here's how to install the new version of the game:

Uninstall a PC Game
Open your Game Manager by clicking the Play My Games icon. Find your game and click the trash can icon.

Reinstall a PC game.
1. Go to your Purchase History and click Install Now next to the game.
2. Select Run or Save File.
3. If prompted, click OK or Run to open the game's executable file and start downloading.

*If you have not yet purchased the game, find the game and reinstall the trial version (when available) to play any remaining minutes.

If you have any problems, you can contact our Support Team for more assistance. Just click on the green envelope on the right to go to our Help pages.

Edited on 02/01/2010 at 5:39:45 PM PST

80 Posts

Re:Update on Known Technical Issue!

[Post New]by carnick on Feb 6, 10 7:59 PM
i had a problem with the game, it was so slow, everything was in slow motion. i don't kow if anyone else had that problem. i don't have any problems with other games i downloaded. bigfish was good enough to replace my game. it seamed to be a good game.


Re:Update on Known Technical Issue!

[Post New]by ant0niutti on Mar 3, 10 8:38 AM
The game don´t start. I re-downloaded today.
The app log:

Production name: Dark Tales: Edgar Allan Poe's Murders in the Rue Morgue ( version: build 29Dec09 )
HGE Started..

HGE version: 1.80
Date: 03.03.2010, 13:33:03

Application: Dark Tales: Edgar Allan Poe's Murders in the Rue Morgue
OS: Windows 5.1.2600
Memory: 1038216K total, 598260K free

D3D Driver: igxprd32.dll
Description: Mobile Intel ( R ) 945 Express Chipset Family
MaxSimultaneousTextures: 8
Can't find appropriate full screen video mode

The End.
ERORR: Error HGE creating.
----HINT: StringManager is destroyed.
----HINT: EntityManager is destroyed ( 0 ).
----HINT: AudioManager is destroyed ( 0 ).

The End.
----HINT: HGE is destroyed.

Edited on 03/03/2010 at 8:44:33 AM PST


Re:Update on Known Technical Issue!

[Post New]by leslielarson74 on Apr 14, 10 12:53 PM
mine says the same thing, I have been waiting on a fix and just re-downloaded today.

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