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![[Post New]](/templates/wanda/images/icon_minipost_new.gif) by JJt838 on Feb 15, 17 6:42 AM
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Crash city! How do we get a refund? In 7 years on bigfish I have never seen a game released with so many issues.
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Hi Everyone,
I'm sorry to hear that players are experiencing crashing issues when either playing certain levels or upon the start of the game. We definitely want to help get everyone to playing their games. Thank you to the players that have taken the time to post in this thread and let us know what troubleshooting steps they have taken. I've gone ahead and passed the contents of this entire thread to the appropriate teams. If any information is brought to our attention, we will update the forums to inform the players.
In the meantime, players are encouraged to visit our Big Fish Games Help Pages for troubleshooting steps that are specific to this issue. Below are two help articles that contain steps that have been known to help resolve crashing:
Game Crashing, Freezing, or Blank Screen
Run game as Administrator
The first help article contains steps on how to ensure that your video card driver is current. Running the game as an administrator helps the game obtain the necessary permissions to run properly.
If crashing continues to be present, please reach out to our Technical Support Team. The support team has the tools to provide the information in the tickets to the appropriate teams.
Thank you for your patience and understanding. Feel free to PM any of the Active Moderators if you have any questions. We are happy to help in any way that we can.
bfgBellerophon 
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by dicece on Feb 15, 17 12:12 PM
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Game crashes in every 6 minutes..really wanted to buy this one but i won't until you fix the problem,windows 10...
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autschig357 wrote:In the Africa level, where they introduce putting straws in the drinks, there's no indicator popping up of what kind of straw the customer wants.
Same problem here. It looks like the developers didn't code this properly, not really a tech problem with the game. There should be some way to determine what the customer wants in their drink, but I sure can't find one. You don't even have the option of seeing if they smile more at one of the choices - no discernible change in their faces, no popup indicator. It's a minor annoyance, sloppy game construction.
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alycrom wrote:have purchased and it constantly crashes after i buy a new upgrade
So far I've only had this happen on the 6th level in Greece (I think that's the level), where the game indicates you should upgrade one particular stand. Every time I tried to upgrade that selection, the game crashed and closed. After trying several times, I selected the other stand of that type instead and it worked fine. (I was able to upgrade the original one the next time I had an opportunity to buy upgrades). I don't know why this happened, but you might try ignoring the indicator and see if it helps.
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