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Hello Cr1s and Showgirl25,
Thank you for taking the time to post your experiences while playing Vacation Adventures: Park Ranger 6. It sounds like there is a sound issue on PC being reported as well as a progression issue occurring for a specific point in the Mac version. I'm going to provide some suggestions for both here, as well as how to reach our Support Team should more help be needed.
Cr1s, I'm sorry to hear the game's sound seems to not be happening despite the background music appearing. It also sounds like the game has been uninstalled and reinstalled and that there wasn't an option in the game to turn off or on sound effects by themselves. In this case, the first thing I recommend is seeing if the volume slider for sounds is set to the right side of the bar rather than all the way to the left side.
In the Options Menu, there are two sliders for Music and Sound. See if you can slide the Sound slide bar to the far right. This should help get that volume up. Otherwise, there may be another issue happening. In that case, I recommend reaching out to our Support Team for more help using the steps below.
Showgirl25, it sounds like there is an issue moving to a new scene after Lakeside Station. I haven't been able to play this game to this point, so I'm not sure why that isn't allowing you to continue. What I want to offer is some troubleshooting just in case this is a technical issue, and I hope that the following steps can help resolve this issue quickly:
Mac Game Troubleshooting
For any problems that continue after trying those steps, I recommend contacting our Technical Support Team. Our Reps are always happy to help out and will do their best to get back in touch as soon as possible.
Thank you both for your time and patience. If there are any further questions, please feel free to PM me or any of our other active Moderators. We are all happy to listen and help out as best we can.
bfgIlinalta 
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![[Post New]](/templates/wanda/images/icon_minipost_new.gif) by rosir on Jun 9, 17 2:17 PM
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Same problem here. I am using a Mac.
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Hello HiddenGirl33 and rosir,
I'm sorry to hear your games aren't working properly. Let's see what we can do to sort this out.
When a game stops working on a Mac computer, the help page below is the best place to turn to for troubleshooting assistance.
Mac Game Troubleshooting
Since it sounds like the white arrows at the top of the screen can't be used to navigate between scenes, I'd recommend focusing on the Game crashing, freezing, not displaying properly, or showing an error? portion of the article.
If you're still unable to get the game to work, please contact our Technical Support Team. They'll be the best equipped to provide further help.
Thanks for your patience. If any more questions arise, please PM me or another of the active moderators. We're always here to help.
bfgBeruna
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Showgirl25 wrote:How do you get to a new scene? I cannot get past Lakeside Station. The bar will not move. Playing on mac 10.12.5.
Same problem here. Using MacBookPro 2015. No problem with any other game. Cannot advance beyond Lakeside station. The bar will not move in any direction. Please get this fixed. There are so few "real" hidden object games for Mac users. Sometimes I just want to hunt and find a list of objects without some big story around it.
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Hello Everyone,
Thanks for reaching out and providing more information about how troubleshooting has been going. Since it sounds like trouble has persisted even after updating software and following other troubleshooting steps, please contact our Technical Support Team. They'll be the best equipped to provide further help.
Thank you everyone for your understanding and patience. If any new questions arise, please PM me or another active moderator. We're here to help.
bfgBeruna
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Hi cw902davis, Fraser2, and SherriesMomma,
Thank you for taking the time to post in this designated technical issues thread what is occurring within your game. I'm sorry to hear that various issues are present, and it is greatly appreciated that the troubleshooting steps taken have been mentioned. Since it sounds like the steps in the Mac Game Troubleshooting help page aren't resolving the issue, please reach out to our Customer Support Team. The Support Team has the appropriate tools to look into this for you and provide assistance where they can.
Your patience and understanding is appreciated. If you have any questions, feel free to PM any of the moderators. We are happy to help in any way that we can.
bfgBellerophon
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by TEGX2 on Jun 22, 17 11:01 PM
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Same issue with 3 new games, I can"t play
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by wmvet on Jul 15, 17 3:34 PM
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I am having the same problem that I have read about. I can only play 4 scenes and then I can not use the arrows at top of page to go to next. I have restarted, same problem. I have removed game, started again with another user name same problem, please help. I really like these games and have had problems before with the others.
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I purchased this game today and activated it. It will not open at all and when I try to uninstall, so that I can re-install it says the game is already running. I have checked my processes and it is not running. What do I do? I get an error code 346
Thanks
Edited on 07/23/2017 at 11:53:18 AM PST
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